Certificate III in Automotive Administration

This qualification covers the skills and knowledge required to perform a range of administrative tasks within the automotive industry. It is suitable for entry into the automotive retail, service and repair sectors.

Job roles/employment outcomes

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Employment outcomes targeted by this qualification include office administration in the various environments of the automotive industry, including sales, warehousing and distribution, specialist and electrical technology businesses, bicycle, marine, outdoor power equipment, vehicle body and motorsport.

This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

To be awarded the Certificate III in Automotive Administration, competency must be achieved in twenty three (23) units of competency.

eleven (11) core units of competency

twelve (12) elective units of competency, as specified below:

one (1) elective unit of competency from Group A

eleven (11) elective units of competency from Group B, drawn from any combination of:

Group B units listed

up to four (4) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.

Note that:

a maximum of six (6) elective units may be selected from units aligned to Certificate II qualifications

a maximum of two (2) elective units may be selected from units aligned to Certificate IV qualifications.

Core units of competency

Complete the following eleven (11) units of competency.

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Operate information technology systems

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Operate in an automotive administration environment

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Write routine texts in the workplace and complete automotive documentation

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Identify, clarify and resolve problems

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Contribute to quality work outcomes

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Apply safe working practices

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Apply environmental regulations and best practice in a workplace or business

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Adapt work processes to new technologies

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Maintain quality systems

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Build customer relations

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Maintain business image

Elective units of competency

Group A - Elective units

Complete one (1) unit of competency from the following list.

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Work effectively with others

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Communicate effectively in the workplace

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Communicate business information

Group B - Other elective units

Select eleven (11) elective units in any combination from:

Group B units listed below

up to four (4) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where these units are aligned to Certificate II, III and IV qualifications.

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Program and monitor computerised equipment

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Determine legal aspects of an automotive service and repair contract

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Determine retail rates for work

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Read in the workplace

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Use numbers in the workplace

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Establish relations with customers

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Conduct information sessions

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Provide technical guidance

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Inspect technical quality of work

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Establish customer requirements of a complex nature

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Plan and manage compliance with environmental regulations in a workplace or business

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Carry out cash and/or credit/funds transfer transactions

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Promote products and services

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Process customer complaints

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Organise schedules

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Maintain business resources

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Maintain workplace safety

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Articulate, present and debate ideas

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Deliver a service to customers

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Deliver and monitor a service to customers

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Maintain financial records

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Process payroll

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Process accounts payable and receivable

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Maintain a general ledger

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Contribute to effective workplace relationships

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Support continuous improvement systems and processes

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Contribute to team effectiveness

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Handle mail

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Organise workplace information

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Promote innovation in a team environment

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Create and use spreadsheets

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Create and use databases

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Create electronic presentations

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Conduct online transactions

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Design and produce business documents

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Implement operational plan

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Analyse and present research information

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Investigate micro business opportunities

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Organise and complete daily work activities

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Use business technology

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Organise personal work priorities and development

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Apply first aid

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Participate in environmentally sustainable work practices

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Implement and monitor environmentally sustainable work practices

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Produce financial reports

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Maintain and order stock

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Minimise theft


    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR20105 Certificate II in Automotive Administration or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.

Entry Requirements

Not Applicable.

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills for this qualification as identified by the administration sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms

Completing workplace reports

Using and contributing to workplace procedures

Maintaining workplace records

Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information

Communicating with people who speak languages other than English and in a cross-cultural context

Interpreting the needs of customers

Reading and interpreting workplace related documentation


Identifying and describing own role and role of others

Working within a team

Working with diverse individuals and groups

Applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

Recognising a workplace problem or a potential problem and taking appropriate action

Determining problems needing priority action

Referring problems outside area of responsibility to appropriate person and suggesting possible causes

Seeking information and assistance as required to solve problems

Using a range of problem-solving techniques

Taking action to resolve concerns

Developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

Adapting to new and emerging situations in the workplace

Being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

Planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time

Identifying risk factors and taking action to minimise risk


Selecting and using appropriate equipment, materials, processes and procedures

Recognising limitations and seeking timely advice

Planning own work requirements, setting own work program and managing time to ensure tasks are completed on time

Following workplace documentation, such as codes of practice or operating procedures


Asking questions to gain information

Identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding

Participating in self-improvement activities

Participating in development of workplace continuous improvement strategies

Helping others develop competency


Selecting and using appropriate equipment and materials

Using business related technology safely

Using business technology such as software programs for word processing spreadsheets, presentation and scheduling