This qualification covers the skills and knowledge required to perform sales related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.
Job role/ employment outcomes
The Certificate III in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.
Employment outcomes targeted by this qualification include:
customer relations officer
spare parts salesperson
service station attendant.
This qualification is suitable for an Australian Apprenticeship pathway.
To be awarded the Certificate III in Automotive Sales, competency must be achieved in twenty eight (28) units of competency.
seven (7) core units of competency
twenty one (21) elective units of competency, as specified below.
a minimum of eighteen (18) elective units of competency from Group A
a maximum of three (3) elective units of competency from Group B.
a maximum of eleven (11) elective units may be selected from units aligned to Certificate II qualifications
a maximum of two (2) elective units may be selected from units aligned to Certificate IV qualifications
up to five (5) elective units may be chosen from other qualifications in this Training Package, other endorsed Training Packages and accredited courses, as described in Groups A and B.
Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.
Core units of competency
Complete the following seven (7) units of competency.
Inspect vehicle systems and determine preferred repair action
A maximum of two (2) Group A elective units may be chosen from other units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate IV.
Group B - Other elective units
The balance of units, to a maximum of three (3), may be drawn from any combination of:
Group B elective list
units not already chosen from Group A
relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.
Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.
Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice.
Aftermarket retail operation
The following five (5) units are recommended for this specialisation:
This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR21105 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.
Additional qualification advice
The Certificate III in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.
The specialisations for this qualification are:
aftermarket retail operation
outdoor power equipment
replacement parts interpreting
Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.
Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:
Certificate III in Automotive Sales (specialising in farm machinery)
Certificate III in Automotive Sales (farm machinery)
It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below the title.
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
The following table contains a summary of the Employability Skills for this qualification as identified by the sales sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
Clearly communicating workplace information to others (verbal and non-verbal), including use of automotive terms
Collecting, analysing and organising information
Completing workplace reports
Communicating ideas and information to workplace colleagues
Using and contributing to workplace procedures
Maintaining workplace records
Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
Communicating with people who speak languages other than English and in a cross-cultural context
Interpreting needs of clients (internal or external)
Interpreting the needs of customers
Reading and interpreting workplace related documentation
Writing to audience needs
Identifying and describing own role and role of others
Working within a team to provide office administration services
Working with diverse individuals and groups
Applying knowledge of own role to complete activities efficiently to support team activities and tasks
Recognising a workplace problem or a potential problem and taking action
Determining problems needing priority action
Referring problems outside area of responsibility to appropriate person and suggest possible causes
Seeking information and assistance as required to solve problems
Using a range of problem-solving techniques
Taking action to resolve concerns
Developing practical responses to common breakdowns in workplace systems and procedures
Rectifying discrepancies or errors in documentation and transactions
Initiative and enterprise
Adapting to new and emerging situations in the workplace
Being proactive and creative in responding to workplace problems, changes and challenges
Planning and organising
Prioritising actions to achieve required outcomes
Planning own work requirements
Identifying tasks to achieve team goals
Allocating resources to workplace tasks and requirements
Collecting, analysing and organising workplace data
Identifying risk factors and taking action to minimise risk
Organising meeting schedules for clients and colleagues and negotiating alternative arrangements
Planning for contingencies
Planning information and documentation requirements