Certificate III in Automotive Glazing Technology

This qualification covers the skills and knowledge required to remove, install, repair and manage auto glazing technical operations of cars and other vehicles within the automotive industry.

Job roles and employment outcomes

The Certificate III in Automotive Glazing Technology is intended to prepare new employees or recognise and develop existing workers who are removing, installing and repairing windscreens and other glass items on vehicles in the automotive industry.

Job roles related to this qualification include:

automotive glazing technician

windscreen repair technician

This qualification is suitable for an Australian Apprenticeship pathway.


To be awarded this qualification, competency must be demonstrated in 30 units of competency consisting of:

18 core units


12 elective units of which:

up to 12 elective units may be chosen from the elective units listed below

up to 5 elective units may be chosen from a Certificate II or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common - Environment


Apply environmental and sustainability best practice in an automotive workplace

Common - Management, Leadership and Supervision


Work effectively with others

Common - Health and Safety


Apply safe working practices in an automotive workplace

Common - Foundation Skills


Communicate effectively in an automotive workplace

Common - Sales and Marketing


Build customer relations

Mechanical Miscellaneous - Technical - Tools and Equipment


Use and maintain workplace tools and equipment

Vehicle Body - Technical


Prepare vehicle, components and equipment for customer use

Vehicle Body - Technical - Glazing


Repair laminated glass


Remove and install rubber glazed windscreens


Remove and install direct glazed windscreens


Clean glass surfaces


Remove and install fixed body glass


Remove and install movable body glass


Remove and install heavy vehicle rubber and urethane glazed windscreens


Remove and install large vehicle windscreens

Vehicle Body - Technical Body


Remove and install rear vision mirrors

Imported Units


Apply basic glass handling


Store and handle glass

Elective units

Unit code

Unit title

Common - Foundation Skills


Read in an automotive workplace


Solve routine problems in an automotive workplace

Common - Loss Assessment or Repair Quoting - Body


Prepare a vehicle repair quotation

Common - Technical


Estimate complex jobs

Electrical - Technical - Hybrid Vehicle and Battery Electrical Vehicle


Depower battery electric vehicles


Deactivate and reinitialise power supply in hybrid electric vehicles

Electrical - Technical - Electrical and Electronic


Test, charge and replace batteries

Sales and Parts, Administration and Management - Administration


Process customer complaints

Sales and Parts, Administration and Management - Sales and Marketing


Carry out cash, credit and funds transfers

Vehicle Body - Technical - Glazing


Remove and install butyl sealed windscreens


Remove and install framed type windscreens


Cut and process flat laminated glass


Install side windows

Vehicle Body - Technical - Body


Apply original equipment manufacturer repair procedures

Vehicle Body - Technical - Paint


Carry out masking procedures

Vehicle Body - Technical - Trimming and Upholstery


Clean and finish plastic trim and fittings


Clean and finish vehicle interior trim and seats

Imported Units


Install fixed and moveable glass components

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBWHS301A

Maintain workplace safety

add topic BSBWOR301B

Organise personal work priorities and development

add topic SIRXINV002A

Maintain and order stock

add topic TAEDEL301A

Provide work skill instruction


    Pathways into the qualification

    Credit will be granted towards this qualification to those who have completed AUR20912 Certificate II in Automotive Body Repair Technology or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR40712 Certificate IV in Automotive Body Repair Technology or other relevant qualifications.

Entry Requirements

This qualification may be accessed by direct entry.

Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms

completing workplace reports

using and contributing to workplace procedures

maintaining workplace records

communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information

interpreting the needs of customers

explaining the processes used in auto glazing to customers

reading and interpreting workplace related documentation


identifying and describing own role and role of others

working within a team

working with diverse individuals and groups

applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

recognising a workplace problem or a potential problem and taking action

determining which problems need priority action

referring problems outside area of responsibility to appropriate person and suggesting possible causes

seeking information and assistance as required to solve problems

using a range of problem-solving techniques

taking action to resolve concerns

developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

adapting to new and emerging situations in the workplace

being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time

identifying risk factors and taking action to minimise risk


selecting and using appropriate equipment, materials, processes and procedures

recognising limitations and seeking timely advice

planning own work requirements, setting own work program and managing time to ensure tasks are completed on time

following workplace documentation, such as codes of practice or operating procedures


asking questions to gain information

identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding

participating in self-improvement activities

participating in development of workplace continuous improvement strategies

helping others develop competency


operating diagnostic and test equipment

performance testing of components, systems and equipment

using tools and equipment efficiently and safely

storing and caring for components, parts, tools, test equipment and support equipment

using business technology to collect, analyse and provide information