Certificate IV in Vehicle Loss Assessing

This qualification covers the skills and knowledge required to perform a range of high level evaluation and assessment functions in the vehicle loss assessing industry. It is suitable for entry into the vehicle loss assessing industry.

Job roles or employment outcomes

The Certificate IV in Vehicle Loss Assessing is intended to prepare an individual working as a vehicle loss assessor in the vehicle loss assessing industry. The vehicle loss assessing job role may include assessing one or more of the following vehicle types:

light vehicle

commercial vehicle

heavy vehicle

agricultural and plant equipment

recreational vehicle


This qualification is suitable for an Australian Apprenticeship pathway.


To achieve this qualification, competency must be demonstrated in 17 units of competency, consisting of:

11 core units


6 elective units, of which:

all 6 elective units may be chosen from the elective units listed below

up to 3 elective units may be chosen from a Certificate III qualification or above in this Training Package, another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification.

Core units

Unit code

Unit title


Identify and report vehicle claim fraud indicators


Provide vehicle loss assessment and identify repair requirements


Provide vehicle total loss assessment


Review a vehicle repair quotation


Apply insurance industry knowledge to vehicle loss assessment


Inspect quality of vehicle repair work


Identify and value vehicle salvage


Apply automotive mechanical and electrical knowledge to vehicle loss assessment


Apply automotive body and paint knowledge to vehicle loss assessment


Evaluate vehicle bodywork for damage and identify repair requirements


Evaluate vehicle paintwork for damage and identify refinish requirements

Elective units

Unit code

Unit title

add topic AURA254180A

Operate information technology systems

add topic AURC272003A

Apply environmental regulations and best practice in a workplace or business

add topic AURC463238B

Manage complex customer issues

add topic AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

add topic AURT365130A

Inspect vehicle systems and determine preferred repair action

add topic BSBCCO402A

Gather, collate and record information

add topic BSBCMN311B

Maintain workplace safety

add topic BSBMGT403A

Implement continuous improvement

add topic BSBREL402A

Build client relationships and business networks

add topic BSBWOR401A

Establish effective workplace relationships

add topic BSBWOR404B

Develop work priorities

add topic BSBWRK408A

Undertake negotiations

add topic FNSPIM410A

Collect, assess and use information

add topic PSPTRAN501A

Provide specialist vehicle technical advice


    Pathways from the qualification

    Further training pathways from this qualification include AUR50105 Diploma of Automotive Management, or other relevant qualifications in the insurance-related industries.

    Additional qualification advice

    Training organisations are advised that in addition to the technical knowledge outlined in the relevant units of competency, any appropriate specialised technical knowledge related to the vehicle type chosen by the individual should be included in any training plan.

Entry Requirements

Those undertaking AUR40511 Certificate IV in Vehicle Loss Assessing are required to have completed an automotive Certificate III qualification in one of the following disciplines:

Automotive Vehicle Body or equivalent

Automotive Paint or equivalent

Automotive Mechanical or equivalent

Automotive Electrical or equivalent.

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the employability skills as identified by the automotive body repair industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating with colleagues and customers to gather information about their needs

listening to and following complex oral instructions

reading, interpreting, writing and presenting reports

writing clear and detailed instructions

negotiating effectively

reading, interpreting and questioning legal, financial and other business documentation


working within own role to support team activities

referring queries to colleagues

identifying and using the strengths of other team members

providing coaching, mentoring and feedback to other team members to develop skills and knowledge related to vehicle loss assessment

working with vehicle repairers

Problem solving

finding, analysing and interpreting data

determining appropriate strategies to complete tasks in a timely and efficient manner

diagnosing customer issues and taking action to resolve them

applying a range of problem-solving strategies

seeking information from various sources to determine causes of problem

using numerical skills to calculate costs and prices of vehicle systems and components

Initiative and enterprise

contributing to the strategic direction of the enterprise

identifying learning opportunities to improve work practices

evaluating tasks to improve efficiency

suggesting improvements to the structure and design of existing systems

developing innovative solutions to business challenges

identifying business opportunities

Planning and organising

organising loss assessment information

organising resources, equipment and timelines

planning for contingencies

organising work schedules and meetings

developing operational procedures for the business

identifying performance measures for the business


evaluating own performance and identifying areas for improvement

managing time to independently complete tasks

planning and reviewing own work

using judgement and discretion with confidential information


participating in professional networks and associations to obtain and maintain knowledge and skills

actively participating in coaching and mentoring sessions to improve standards of service provision

contributing to the learning of team members

seeking assistance and expert advice on financial, legal and/or technical aspects of the job

seeking out and learning new ideas, skills and techniques


keeping abreast of latest technology related to panel, paint, mechanical and electrical vehicle repair

using business technology to collect, analyse and provide information

applying business technology for communication, planning, financial management and operating the business