Diploma of Automotive Management

This qualification covers the skills and knowledge required to undertake leadership and management roles within the automotive industry. It is suitable for entry into senior management roles in all sectors of the automotive industry.

Job roles/employment outcomes

The Diploma of Automotive Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive industry.

Employment outcomes targeted by this qualification include:

business manager

small business manager

fixed operations manager

sales manager

sales area manager

marketing manager

retail store manager

parts manager

purchasing manager

automotive department manager

automotive aftermarket distribution manager

automotive aftermarket retail sales manager

automotive aftermarket warehouse manager.

This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

To be awarded the Diploma of Automotive Management, competency must be achieved in twenty nine (29) units of competency.

three (3) core units of competency

twenty six (26) elective units of competency, as specified below.

a minimum of twenty (20) elective units of competency from Group A

a maximum of six (6) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III qualifications or higher

a minimum of eight (8) elective units must be selected from units aligned to Diploma qualifications or higher

a maximum of eight (8) elective units may be selected from units aligned to Certificate III qualifications

a maximum of eight (8) elective units may be selected from units aligned to Certificate IV qualifications.


Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Complete the following three (3) units of competency.

add topic AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

add topic AURC561614A

Contribute to business improvement

add topic BSBOHS407A

Monitor a safe workplace

Elective units of competency

Group A - Elective units

Complete a minimum of twenty (20) units of competency from the following lists.

Management and administration

add topic AURA354616A

Determine legal aspects of an automotive service and repair contract

add topic AURA454516A

Determine retail rates of work

add topic AURC359350A

Conduct information sessions

add topic AURC361101A

Adapt work processes to new technologies

add topic AURC361230A

Inspect technical quality of work

add topic AURC361337A

Maintain quality systems

add topic AURC365722A

Estimate complex jobs

add topic BSBADM409A

Coordinate business resources

add topic BSBCRT501A

Originate and develop concepts

add topic BSBCUS501A

Manage quality customer service

add topic BSBFIA401A

Prepare financial reports

add topic BSBFIM501A

Manage budgets and financial plans

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBFRA403B

Manage relationship with franchisor

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBHRM505A

Manage remuneration and employee benefits

add topic BSBINM401A

Implement workplace information system

add topic BSBINM501A

Manage an information or knowledge management system

add topic BSBINN502A

Build and sustain an innovative work environment

add topic BSBINN301A

Promote innovation in a team environment

add topic BSBITA401A

Design databases

add topic BSBITU305A

Conduct online transactions

add topic BSBITS401A

Maintain business technology

add topic BSBLED401A

Develop teams and individuals

add topic BSBLED501A

Develop a workplace learning environment

add topic BSBMGT402A

Implement operational plan

add topic BSBMGT403A

Implement continuous improvement

add topic BSBMGT502B

Manage people performance

add topic BSBMGT515A

Manage operational plan

add topic BSBMGT516A

Facilitate continuous improvement

add topic BSBMGT617A

Develop and implement a business plan

add topic BSBOHS509A

Ensure a safe workplace

add topic BSBPUR402B

Negotiate contracts

add topic BSBRES401A

Analyse and present research information

add topic BSBSMB301A

Investigate micro business opportunities

add topic BSBSMB401A

Establish legal and risk management requirements of small business

add topic BSBSMB404A

Undertake small business planning

add topic BSBSMB406A

Manage small business finances

add topic BSBSMB407A

Manage a small team

add topic BSBWOR401A

Establish effective workplace relationships

add topic BSBWOR402A

Promote team effectiveness

add topic BSBWOR404B

Develop work priorities

add topic BSBWOR501A

Manage personal work priorities and professional development

add topic BSBWOR502A

Ensure team effectiveness

add topic FNSORG301A

Administer fixed asset register

add topic FNSILA502A

Evaluate collected information

add topic FNSILA504A

Negotiate and effect settlement

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices

add topic MSAENV672B

Develop workplace policy and procedures for sustainability

add topic SIRXRSK004A

Control store security/loss

add topic TAEASS401A

Plan assessment activities and processes

add topic TAEASS402A

Assess competence

add topic TAEASS403B

Participate in assessment validation

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL401A

Plan, organise and deliver group-based learning

add topic TLIP4028A

Administer international trading account

Sales, warehousing, purchasing and storage

add topic AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

add topic AURC362721A

Establish customer requirements of a complex nature

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

add topic AURC456633A

Investigate and assess automotive insurance claims

add topic AURC456661A

Recover claim losses

add topic AURC463238B

Manage complex customer issues

add topic AURS338216A

Determine used motor vehicle stock requirements

add topic AURS342369A

Wholesale used motor vehicle stock

add topic BSBCUS401A

Coordinate implementation of customer service strategies

add topic BSBMKG402B

Analyse consumer behaviour for specific markets

add topic BSBMKG501B

Identify and evaluate marketing opportunities

add topic BSBMKG507A

Interpret market trends and developments

add topic BSBMKG608A

Develop organisational marketing objectives

add topic BSBMKG609A

Develop a marketing plan

add topic FNSASIC301C

Establish client relationship and analyse needs

add topic FNSASIC302C

Develop, present and negotiate client solutions

add topic SIRXINV004A

Buy merchandise

add topic SIRXINV005A

Control inventory

add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXMER004A

Manage merchandise and store presentation

add topic SIRXPRO002A

Implement product recalls

add topic TLIA4031A

Consolidate freight

add topic TLIA4032A

Organise transport of freight or goods

add topic TLIA4005A

Check and evaluate records and documentation

add topic TLIA5058A

Manage facility and inventory requirements

add topic TLIL5019A

Implement and monitor transport logistics

add topic TLIR4001A

Monitor supplier performance

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Source goods/services and evaluate contractors

Group B - Other elective units

The balance of units, to a maximum of six (6), may be drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate III qualifications or higher.


    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification by those who have completed AUR40105 Certificate IV in Automotive Management or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification may lead to a relevant Advanced Diploma qualification.

Entry Requirements

Not Applicable.

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills for this qualification as identified by the Automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicating with business contacts to promote the goals and objectives of the business

Obtaining feedback from colleagues and clients

Interpreting and completing business documentation

Advising stakeholders of the outcome

Communicating information about tasks, processes and events

Communicating business and legal requirements, including occupational health and safety (OHS) responsibilities


Leading, planning and supervising the performance of team members

Developing team cohesion and fostering innovative work practices

Supporting, respecting and understanding the views of others

Identifying own role and responsibility within a team

Undertaking appropriate and effective communication with team members

Building and maintaining networks and relationships

Problem solving

Accessing and assessing information for accuracy and relevance

Evaluating and modifying as required

Checking and making required adjustments

Using knowledge to solve problems

Using a wide range of strategies and techniques to solve problems

Initiative and enterprise

Identifying networking opportunities and developing operational strategies to ensure the viability of the business

Instigating new or different work practices to improve productivity or service delivery

Supporting a continuous improvement environment

Identifying issues requiring action and recommending action

Making adjustments to improve workplace processes and procedures

Planning and organising

Allocating work to meet time and budget constraints

Developing plans and schedules

Planning for and organising resources


Prioritising tasks

Operating within appropriate time constraints and work standards

Demonstrating consistent performance


Participating in professional networks and associations to obtain and maintain personal knowledge and skills

Systematically identifying learning and development needs

Identifying sources of information to expand knowledge and understanding

Recognising limits of own professional expertise and consulting specialists as necessary

Accessing manufacturer's manuals/specifications to expand knowledge


Using business technology to access, organise and monitor information