Diploma of Automotive Management

This qualification covers the skills and knowledge required to undertake leadership and management roles within the automotive industry. It is suitable for entry into senior management roles in all sectors of the automotive industry.

Job roles and employment outcomes

The Diploma of Automotive Business Management is intended to prepare new employees or recognise and develop existing workers who are performing management roles in the automotive industry.

Job outcomes targeted by this qualification include:

business manager

automotive directorship

dealer principal

operations manager

sales manager

area manager

marketing manager

retail manager

parts manager

purchasing manager

automotive service manager

automotive aftermarket manager

automotive retail sales manager

automotive warehouse manager

automotive repair manager

This qualification is suitable for an Australian Apprenticeship pathway.


To be awarded this qualification, competency must be demonstrated in 12 units of competency, consisting of:

6 core units


6 elective units of which:

up to 6 elective units may be chosen from the elective units listed below

up to 2 elective units may be chosen from a Certificate IV qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common - Environment


Manage environmental compliance in an automotive workplace

Common - Management, Leadership and Supervision


Manage complex customer issues


Contribute to business improvement

Imported Units

add topic BSBFIM501A

Manage budgets and financial plans

add topic BSBMGT502B

Manage people performance

add topic BSBWHS501A

Ensure a safe workplace

Elective units

Unit code

Unit title

Common - Administration


Determine retail rates of work

Imported Units

add topic BSBCUS501C

Manage quality customer service

add topic BSBFIA401A

Prepare financial reports

add topic BSBFRA403B

Manage relationship with franchisor

add topic BSBHRM405A

Support the recruitment, selection and induction of staff

add topic BSBHRM505B

Manage remuneration and employee benefits

add topic BSBINN502A

Build and sustain an innovative work environment

add topic BSBLED401A

Develop teams and individuals

add topic BSBMGT515A

Manage operational plan

add topic BSBMKG523A

Design and develop an integrated marketing communication plan

add topic BSBPUR402B

Negotiate contracts

add topic BSBWOR501B

Manage personal work priorities and professional development

add topic BSBWOR502B

Ensure team effectiveness

add topic SITXADM004A

Plan and manage meetings

add topic TLIA4005A

Check and evaluate records and documentation

add topic TLIA5058A

Manage facility and inventory requirements


    Pathways into the qualification

    Credit will be granted towards this qualification by those who have completed AUR40112 Certificate IV in Automotive Management or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification may lead to a relevant Advanced Diploma qualification.

Entry Requirements

This qualification may be accessed by direct entry.

Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills for this qualification as identified by the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Communicating with business contacts to promote the goals and objectives of the business

Obtaining feedback from colleagues and clients

Interpreting and completing business documentation

Advising stakeholders of the outcome

Communicating information about tasks, processes and events

Communicating business and legal requirements, including workplace health and safety (WHS) responsibilities


Leading, planning and supervising the performance of team members

Developing team cohesion and fostering innovative work practices

Supporting, respecting and understanding the views of others

Identifying own role and responsibility within a team

Undertaking appropriate and effective communication with team members

Building and maintaining networks and relationships

Problem solving

Accessing and assessing information for accuracy and relevance

Evaluating and modifying as required

Checking and making required adjustments

Using knowledge to solve problems

Using a wide range of strategies and techniques to solve problems

Initiative and enterprise

Identifying networking opportunities and developing operational strategies to ensure the viability of the business

Instigating new or different work practices to improve productivity or service delivery

Supporting a continuous improvement environment

Identifying issues requiring action and recommending action

Making adjustments to improve workplace processes and procedures

Planning and organising

Allocating work to meet time and budget constraints

Developing plans and schedules

Planning for and organising resources


Prioritising tasks

Operating within appropriate time constraints and work standards

Demonstrating consistent performance


Participating in professional networks and associations to obtain and maintain personal knowledge and skills

Systematically identifying learning and development needs

Identifying sources of information to expand knowledge and understanding

Recognising limits of own professional expertise and consulting specialists as necessary

Accessing manufacturer’s manuals/specifications to expand knowledge


Using business technology to access, organise and monitor information