Certificate I in Business

This qualification allows individuals to develop basic skills and knowledge to prepare for work. They may undertake a range of simple tasks under close supervision. The range of technical skills and knowledge is limited.

Job roles

Job roles and titles vary across different industry sectors. This is an entry level qualification.


Total number of units = 6

1 core unitplus

5 elective units, of which:

4 elective units must be selected from the elective units listed below

1 elective unit may be selected from the remaining elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level.

Core unit

add topic BSBWHS201A Contribute to health and safety of self and others

Elective units

General Administration

add topic BSBADM101A Use business equipment and resources

Industry Context

add topic BSBIND201A Work effectively in a business environment

Interpersonal Communication

add topic BSBCMM101A Apply basic communication skills

IT Use

add topic BSBITU101A Operate a personal computer

add topic BSBITU102A Develop keyboard skills

add topic BSBITU201A Produce simple word processed document

add topic BSBITU202A Create and use spreadsheets

Learning and Development

add topic BSBLED101A Plan skills development


add topic BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR202A Organise and complete daily work activities


    Pathways into the qualification

    Individuals may enter the qualification through a number of entry points including:

    beginning a career

    participating in a VET in Schools Program

    after achieving a Certificate I qualification in a Training Package other than Business Services

    seeking a career transition with vocational experience in industries or environments outside of Business Services.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB20112 Certificate II in Business.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


gathering, conveying and receiving verbal and written information

listening and understanding workplace instructions


working with colleagues and supervisors to produce workplace documents


resolving simple maintenance issues with office equipment

solving routine problems related to hazards in the workplace, while under direct supervision

Initiative and enterprise

raising occupational health and safety issues with the occupational health and safety officer

Planning and organising

planning own work schedule to ensure tasks are completed on time


behaving in ways that contribute to an effective and safe working environment

identifying own roles and responsibilities


listening to ideas and opinions of other members of the team

following safety procedures


operating a range of business equipment