This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
customer service adviser
data entry operator
word processing operator.
Total number of units = 12
1 core unitplus
11 elective units
7 of the elective units must be selected from the elective units listed below.
4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
BSBOHS301B Apply knowledge of OHS legislation in the workplace
BSBCUS301B Deliver and monitor a service to customers
Preferred pathways for candidates considering this qualification include:
BSB20107 Certificate II in Business or other relevant qualification
with vocational experience assisting in a range of support roles without a formal business qualification.
Pathways from the qualification
BSB40207 Certificate IV in Business, or a range of other Certificate IV qualifications
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.
BSB30110 Certificate III in Business
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry or enterprise requirements for this qualification include:
communicating verbally with others in negotiation, training and questioning
writing a range of simple documentation and communications
completing individual tasks to support team goals
conveying workplace procedures and work instructions to team members
resolving issues and conflicts with team members
using manuals and other documentation to overcome problems with information technology or other office equipment
Initiative and enterprise
demonstrating individual responsibility for completing tasks
suggesting improvements to support the development of improved work practices and team effectiveness
Planning and organising
contributing to planning processes with team members to meet expected outcomes
gathering, organising and applying workplace information for the organisation's work processes and information systems
identifying development needs and seeking training to fill needs
monitoring and recording the performance of own work area
developing a comprehensive knowledge and understanding of products and services
identifying priorities and pursuing personal work goals according to organisational objectives
using information communication technology to communicate with team members or clients
using word processing packages, spreadsheets or databases to produce written correspondence and reports