Certificate III in Business

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

customer service adviser

data entry operator

general clerk

payroll officer


word processing operator.


Total number of units = 12

1 core unitplus

11 elective units

7 of the elective units must be selected from the elective units listed below.

4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit

add topic BSBWHS302A Apply knowledge of WHS legislation in the workplace

Elective units

Customer service

add topic BSBCUS301B Deliver and monitor a service to customers


add topic BSBDIV301A Work effectively with diversity

Financial administration

add topic BSBFIA301A Maintain financial records

General administration

add topic BSBADM311A Maintain business resources

Information management

add topic BSBINM301A Organise workplace information

add topic BSBINM302A Utilise a knowledge management system

add topic BSBFLM306C Provide workplace information and resourcing plans


add topic BSBINN301A Promote innovation in a team environment

Intellectual property

add topic BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

Interpersonal communication

add topic BSBCMM301B Process customer complaints

IT use

add topic BSBITU301A Create and use databases

add topic BSBITU302B Create electronic presentations

add topic BSBITU303A Design and produce text documents

add topic BSBITU304A Produce spreadsheets

add topic BSBITU305A Conduct online transactions

add topic BSBITU306A Design and produce business documents

add topic BSBITU309A Produce desktop published documents


add topic BSBFLM309C Support continuous improvement systems and processes

add topic BSBFLM305C Support operational plan

Product skills and advice

add topic BSBPRO301A Recommend products and services

Purchasing and contracting

add topic BSBPUR301B Purchase goods and services


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace effectiveness

add topic BSBWOR301B Organise personal work priorities and development

add topic BSBWOR302A Work effectively as an off-site worker

add topic BSBFLM303C Contribute to effective workplace relationships

add topic BSBFLM312C Contribute to team effectiveness

add topic BSBFLM311C Support a workplace learning environment


add topic BSBWRT301A Write simple documents


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB20112 Certificate II in Business or other relevant qualification


    with vocational experience assisting in a range of support roles without a formal business qualification.

    Pathways from the qualification

    BSB40212 Certificate IV in Business, or a range of other Certificate IV qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry or enterprise requirements for this qualification include:


communicating verbally with others in negotiation, training and questioning

writing a range of simple documentation and communications


completing individual tasks to support team goals

conveying workplace procedures and work instructions to team members


resolving issues and conflicts with team members

using manuals and other documentation to overcome problems with information technology or other office equipment

Initiative and enterprise

demonstrating individual responsibility for completing tasks

suggesting improvements to support the development of improved work practices and team effectiveness

Planning and organising

contributing to planning processes with team members to meet expected outcomes

gathering, organising and applying workplace information for the organisation’s work processes and information systems


identifying development needs and seeking training to fill needs

monitoring and recording the performance of own work area


developing a comprehensive knowledge and understanding of products and services

identifying priorities and pursuing personal work goals according to organisational objectives


using information communication technology to communicate with team members or clients

using word processing packages, spreadsheets or databases to produce written correspondence and reports