BSB30412 - Certificate III in Business Administration
Certificate III in Business Administration
This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.
Accounts Receivable Clerk
Accounts Payable Clerk
Data Entry Operator
Junior Personal Assistant
Office Administration Assistant
Word Processing Operator.
Total number of units = 13
2 core units plus
11 elective units
7 elective units must be selected from the Group A units listed below.
The remaining 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the electives units may be selected from a Certificate II or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Where the packaging rules of this qualification meet the rules of a specialist qualification, the specialist qualification and not the generic qualification must be awarded.
Preferred pathways for candidates considering this qualification include:
BSB20112 Certificate II in Business or other relevant qualification/s
with vocational experience assisting in a range of support roles without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Data Entry Operator
Information Desk Clerk
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
BSB40507 Certificate IV in Business Administration.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
clearly communicating workplace information to others (verbal and nonverbal)
communicating sensitively in a crosscultural context
communicating with colleagues and clients to handle verbal enquiries such as clarifying instructions and responding to requests for information
communicating with people who speak languages other than English
interpreting needs of clients (internal or external)
interpreting the needs of customers
reading and interpreting workplace related documentation
writing to audience needs
applying knowledge of own role to complete activities efficiently to support team activities and tasks
working in a team of people to provide office administration services
working with diverse individuals and groups
developing practical responses to common breakdowns in workplace systems and procedures
rectifying discrepancies or errors in documentation and transactions
taking action to resolve concerns
Initiative and enterprise
adapting to new and emerging situations in the workplace
being proactive and creative in responding to workplace problems, changes and challenges
Planning and organising
allocating resources to workplace tasks and requirements
collecting, analysing and organising workplace data
identifying risk factors and taking action to minimise risk
organising meeting schedules for clients and colleagues and negotiating alternative arrangements
planning for contingencies
planning information and documentation requirements
utilising or determining required resources
following workplace documentation such as codes of practice or operating procedures
projecting a professional image when representing the organisation
setting own work program and managing time to ensure tasks are done on time
taking personal responsibility at the appropriate level
working ethically when dealing with financial transactions
maintaining continuous learning by seeking out opportunities for improvement and developing new skills
seeking assistance and expert advice
using business related technology safely (OHS)
using business technology such as software programs for word processing, spreadsheets, presentation and scheduling