Certificate III in Recordkeeping

This qualification reflects the role of individuals who apply some understanding of relevant theoretical knowledge relating to recordkeeping functions in the workplace. While it may apply to individuals whose sole workplace function is recordkeeping, it will also apply to administrative, human resources or other staff within an organisation for whom recordkeeping is one of many duties for which they hold responsibility.

Job Roles

Administration Officer

Assistant Records Clerk

Assistant Registry Officer.


Total number of units = 12

5 core units plus

7 elective units

The 7 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate II or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units


add topic BSBRKG301B Control records

add topic BSBRKG302B Undertake disposal

add topic BSBRKG303B Retrieve information from records

add topic BSBRKG304B Maintain business records

add topic BSBRKG305A Review recordkeeping functions

Elective units

Customer Service

add topic BSBCUS301B Deliver and monitor a service to customers


add topic BSBDIV301A Work effectively with diversity

Financial Administration

add topic BSBFIA301A Maintain financial records

General Administration

add topic BSBADM311A Maintain business resources

Information Management

add topic BSBINM301A Organise workplace information

add topic BSBINM302A Utilise a knowledge management system


add topic BSBINN201A Contribute to workplace innovation

Interpersonal Communication

add topic BSBCMM301B Process customer complaints

IT Use

add topic BSBITU301A Create and use databases

add topic BSBITU302B Create electronic presentations

add topic BSBITU303A Design and produce text documents

add topic BSBITU304A Produce spreadsheets

add topic BSBITU305A Conduct online transactions

add topic BSBITU306A Design and produce business documents

add topic BSBITU309A Produce desktop published documents

Product Skills and Advice

add topic BSBPRO301A Recommend products and services


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR301B Organise personal work priorities and development

add topic BSBWOR302A Work effectively as an off-site worker


add topic BSBWRT301A Write simple documents


    Qualification Pathways

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB20107 Certificate II in Business or other relevant qualification/s


    with vocational experience in a range of environments providing administrative or operational support to business or records systems without a formal business qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Administration Assistant

    Clerical Worker

    Data Entry Operator

    Information Desk Clerk

    Office Junior


    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB41707 Certificate IV in Recordkeeping.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

BSB30807 Certificate III in Recordkeeping

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating verbally with others in negotiation, training and questioning

preparing simple documentation and reports for requests of information

writing a range of simple documentation and communications


completing individual tasks to support team goals

conveying workplace procedures and work instructions to team members


analysing business or records system to efficiently locate information

using research skills to locate workplace information

Initiative and enterprise

demonstrating individual responsibility for completing tasks

suggesting improvements to support the development of improved work practices and team effectiveness

Planning and organising

contributing to planning processes with team members to meet expected outcomes

gathering, organising and applying workplace information for the organisation's work processes and records systems


identifying development needs and seeking training to fill needs

monitoring and recording the performance of own work area


developing a comprehensive knowledge and understanding of records systems

identifying priorities and pursuing personal work goals in accordance with organisational objectives


collecting and manipulating data using appropriate technology

ensuring systems are appropriate for information storage, security and retrieval