Certificate III in Business Administration (Education)

This qualification reflects the role of individuals who apply a broad range of administrative competencies in an educational or school support work context, using some discretion and judgement. They may provide technical advice and support to a team.

Job roles

Education Program Support Worker

School Support Officer

Student Recruitment and Admissions Assistant

Student Services Officer

Student Support Assistant.


Total number of units = 13

2 core unitsplus

5 elective units selected from the Group A units listed below including:

add topic BSBIND301A Work effectively in an educational environment

4 elective units must be selected from the Group B units listed below.

The remaining 2 elective units may be selected from the Group A, Group B or Group C units listed below, or any currently endorsed Training Package or accredited course at the same qualification level or one level lower or higher.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units

add topic BSBITU307A Develop keyboarding speed and accuracy

add topic BSBWHS201A Contribute to health and safety of self and others

Elective units

Group A units

Industry Context

add topic BSBIND301A Work effectively in an educational environment

General Administration

add topic BSBADM405B Organise meetings

add topic BSBADM406B Organise business travel

Customer Service

add topic BSBCUS301B Deliver and monitor a service to customers


add topic BSBEBU401A Review and maintain a website


add topic BSBMKG408B Conduct market research

Imported Units

add topic CHCCS412E Deliver and develop client services

add topic CHCCS407C Operate referral procedures

add topic ICAICT103A Use, communicate and search securely on the internet

add topic PSPETHC301B Uphold the values and principles of public service

add topic PSPGOV314A Contribute to conflict management

add topic PSPLEGN301B Comply with legislation in the public sector

Group B units

Financial Administration

add topic BSBFIA302A Process payroll

add topic BSBFIA303A Process accounts payable and receivable

add topic BSBFIA304A Maintain a general ledger

General Administration

add topic BSBADM307B Organise schedules

IT Use

add topic BSBITU302B Create electronic presentations

add topic BSBITU303A Design and produce text documents

add topic BSBITU304A Produce spreadsheets

add topic BSBITU306A Design and produce business documents

add topic BSBITU309A Produce desktop published documents


add topic BSBWRT301A Write simple documents

Group C units

Customer Service

add topic BSBCUS301B Deliver and monitor a service to customers


add topic BSBDIV301A Work effectively with diversity

Financial Administration

add topic BSBFIA301A Maintain financial records

General Administration

add topic BSBADM302B Produce texts from notes

add topic BSBADM303B Produce texts from audio transcription

add topic BSBADM311A Maintain business resources

Information Management

add topic BSBINM301A Organise workplace information

add topic BSBINM302A Utilise a knowledge management system

add topic BSBINM303A Handle receipt and despatch of information


add topic BSBINN201A Contribute to workplace innovation

Interpersonal Communication

add topic BSBCMM301B Process customer complaints

IT Use

add topic BSBITU301A Create and use databases

add topic BSBITU305A Conduct online transactions

Work Health and Safety

add topic BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Product Skills and Advice

add topic BSBPRO301A Recommend products and services


add topic BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR204A Use business technology

add topic BSBWOR301B Organise personal work priorities and development

add topic BSBWOR302A Work effectively as an offsite worker


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB20112 Certificate II in Business or other relevant qualification/s


    with vocational experience assisting in a range of support roles without a formal business qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Administration Assistant

    Clerical Worker

    Data Entry Operator

    Information Desk Clerk

    Office Junior


    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB40507 Certificate IV in Business Administration.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating with colleagues and clients to handle verbal inquiries such as enrolment advice, payroll questions or records enquiries

interpreting the needs of customers

clearly communicating workplace information to others (verbal and nonverbal)

communicating sensitively in a crosscultural context

communicating with people who speak languages other than English

interpreting needs of students and clients (internal or external)

reading and interpreting workplace related documentation

writing to audience needs


applying knowledge of own role to complete activities efficiently to support team activities and tasks

working in a team of people to provide general office and educational administration and/or record keeping services

working with diverse individuals and groups


developing practical responses to common breakdowns in workplace systems and procedures

rectifying discrepancies or errors in documentation and transactions

taking action to resolve concerns

Initiative and enterprise

adapting to new and emerging situations in the workplace

being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

allocating resources to workplace tasks and requirements

collecting, analysing and organising workplace data

identifying risk factors and taking action to minimise risk

organising meeting schedules for clients and colleagues and negotiating alternative arrangements

planning for contingencies

planning information and documentation requirements

utilising or determining required resources


following workplace documentation such as codes of practice or operating procedures

projecting a professional image when representing the organisation

setting own work program and managing time to ensure tasks are done on time

taking personal responsibility at the appropriate level

working ethically when dealing with financial transactions


maintaining continuous learning by seeking out opportunities for improvement and developing new skills

seeking assistance and expert advice


using business related technology safely (OHS)

using business technology such as software programs for word processing, spreadsheets, presentation and scheduling