This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Total number of units = 10
1 core unit plus
9 elective units
5 elective units must be selected from the elective units listed below.
The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.
BSBRES401A Analyse and present research information
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB30107 Certificate III in Business or other relevant qualification/s
with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Customer Service Advisor
Office Administration Assistant
Student Services Officer
Word Processing Operator.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
Licensing, Legislative, Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
communicating with business contacts and team members to promote products and services, give and receive feedback, and negotiate effectively to address conflicts
reading, interpreting, writing and presenting reports
supporting team members in developing skills and knowledge relating to products and services
working within own role to support team activities
finding, analysing and interpreting data which may be incomplete or have discrepancies
making decisions to complete tasks in a time efficient manner
Initiative and enterprise
contributing to strategic direction of enterprise
identifying learning opportunities to improve work practices
Planning and organising
organising information relating to products and/or services into databases
organising resources, equipment and time lines
planning for contingencies
evaluating own performance and identifying areas for improvement
managing time to independently complete tasks
participating in professional networks and associations to obtain and maintain knowledge and skills
using business technology such as the internet and mobile phones to communicate with other people
using business technology to collect, analyse and provide information