Certificate IV in Business

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles


Project Officer.


Packaging Rules

Total number of units = 10

1 core unit plus

9 elective units

5 elective units must be selected from the elective units listed below.

The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.

Core units

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace

Elective units

Customer Service

add topic BSBCUS401A Coordinate implementation of customer service strategies

add topic BSBCUS402A Address customer needs

add topic BSBCUS403A Implement customer service standards


add topic BSBCON401A Work effectively in a business continuity context


add topic BSBEBU401A Review and maintain a website

Financial Administration

add topic BSBFIA402A Report on financial activity

General Administration

add topic BSBADM405B Organise meetings

add topic BSBADM409A Coordinate business resources


add topic BSBINN301A Promote innovation in a team environment

Intellectual Property

add topic BSBIPR401A Use and respect copyright

add topic BSBIPR402A Protect and use new inventions and innovations

add topic BSBIPR403A Protect and use brands and business identity

add topic BSBIPR404A Protect and use innovative designs

add topic BSBIPR405A Protect and use intangible assets in small business

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Analysis and Design

add topic BSBITA401A Design databases

IT Support

add topic BSBITS401A Maintain business technology

IT Use

add topic BSBITU401A Design and develop complex text documents

add topic BSBITU402A Develop and use complex spreadsheets

add topic BSBITU404A Produce complex desktop published documents

Learning and Development

add topic BSBLED401A Develop teams and individuals


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Project Management

add topic BSBPMG510A Manage projects


add topic BSBRKG402B Provide information from and about records

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices


add topic BSBWRT401A Write complex documents

Selecting Elective Units for Different Outcomes

The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows.

E-business practitioner

1 core unit plus

5 elective units selected from the elective units listed above.

4 elective units

add topic BSBEBU401A Review and maintain a website


add topic BSBWOR302A Work effectively as an off-site worker

add topic BSBITA401A Design databases

add topic BSBMKG412A Conduct electronic marketing communications

add topic BSBRES401A Analyse and present research information


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30107 Certificate III in Business or other relevant qualification/s


    with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Accounts Clerk

    Customer Service Advisor


    E-business Practitioner

    Legal Receptionist

    Medical Receptionist

    Office Administration Assistant

    Student Services Officer

    Word Processing Operator.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating with business contacts and team members to promote products and services, give and receive feedback, and negotiate effectively to address conflicts

reading, interpreting, writing and presenting reports


supporting team members in developing skills and knowledge relating to products and services

working within own role to support team activities


finding, analysing and interpreting data which may be incomplete or have discrepancies

making decisions to complete tasks in a time efficient manner

Initiative and enterprise

contributing to strategic direction of enterprise

identifying learning opportunities to improve work practices

Planning and organising

organising information relating to products and/or services into databases

organising resources, equipment and time lines

planning for contingencies


evaluating own performance and identifying areas for improvement

managing time to independently complete tasks


participating in professional networks and associations to obtain and maintain knowledge and skills


using business technology such as the internet and mobile phones to communicate with other people

using business technology to collect, analyse and provide information