Certificate IV in Business Administration

This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

Accounts Supervisor

Executive Personal Assistant

Office Administrator

Project Assistant.


Total number of units = 10

10 elective units

5 elective units must be selected from the Group A units listed below.

The remaining 5 elective units may be selected from the Group A orGroup B unit listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit may be selected from either a Certificate III or Diploma qualification.

add topic BSBITU307A Develop keyboarding speed and accuracy cannot be selected as an elective unit for this qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Elective units

Group A units

Financial Administration

add topic BSBFIA401A Prepare financial reports

General Administration

add topic BSBADM401B Produce complex texts from shorthand notes

add topic BSBADM405B Organise meetings

add topic BSBADM406B Organise business travel

add topic BSBADM411A Produce complex texts from audio transcription

Information Management

add topic BSBINM401A Implement workplace information system

IT Analysis and Design

add topic BSBITA401A Design databases

IT Use

add topic BSBITU401A Design and develop complex text documents

add topic BSBITU402A Develop and use complex spreadsheets

add topic BSBITU404A Produce complex desktop published documents


add topic BSBWRT401A Write complex documents

Group B units

Customer Service

add topic BSBCUS401B Coordinate implementation of customer service strategies

add topic BSBCUS402B Address customer needs


add topic BSBEBU401A Review and maintain a website

Financial Administration

add topic BSBFIA402A Report on financial activity

General Administration

add topic BSBADM407B Administer projects

add topic BSBADM409A Coordinate business resources


add topic BSBINN301A Promote innovation in a team environment

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Support

add topic BSBITS401B Maintain business technology


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Medical Services Administration

add topic BSBMED401B Manage patient record keeping system

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30407 Certificate III in Business Administration or other relevant qualification/s


    vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Accounts Receivable Clerk

    Accounts Payable Clerk


    Data Entry Operator

    Junior Personal Assistant

    Medical Records Officer


    Office Administration Assistant

    Office Administrator

    Word Processing Operator.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB50407 Diploma of Business Administration.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating with colleagues and customers to gather information about their needs and to provide services

listening to and following complex oral instructions

proofreading and editing

writing clear and detailed instructions


agreeing on the purpose and structure of documents, spreadsheets and databases with colleagues and clients

collecting feedback from customers and colleagues

coordinating and consulting with meeting participants

referring queries to colleagues


analysing document requirements and using online help, manuals and user documentation

determining appropriate strategies to respond to user requests

diagnosing customer service complaints and taking steps to improve the service

making decisions about classification and storage of records

Initiative and enterprise

designing complex documents, databases and spreadsheets

evaluating tasks to improve efficiency

suggesting improvements to the structure and design of existing systems

Planning and organising

organising resources, equipment and time lines

organising work schedules and meetings

planning future business technology requirements

planning task organisation to meet time lines


evaluating own performance and identifying areas for improvement

managing time and ensuring ergonomic requirements are met

planning and reviewing own work

using judgement and discretion with confidential information


actively participating in coaching and mentoring sessions to improve standards of service provision

attending training/induction in the use of administrative systems


maintaining existing business technology and planning for future requirements

using business technology such as computers, word processing programs and printers