Certificate IV in Franchising

This qualification reflects the role of individuals who apply well-developed skills and a broad knowledge base in relation to the franchising industry. They may act as a franchisee in any industry area and have managerial responsibilities for the franchise and the relationship with a franchisor.

Job Roles

Franchisee - of one or more sites of a franchise operation within any industry sector.


Total number of units = 10

3 core units plus

7 elective units

At least 5 elective units must be selected from the elective units listed below.

The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units


add topic BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

add topic BSBFRA402B Establish a franchise

add topic BSBFRA403B Manage relationship with franchisor

Elective units

Creative Thinking

add topic BSBCRT501A Originate and develop concepts

Customer Service

add topic BSBCUS401B Coordinate implementation of customer service strategies

add topic BSBCUS402B Address customer needs

Financial Administration

add topic BSBFIA402A Report on financial activity


add topic BSBFRA301B Work within a franchise

add topic BSBFRA404B Manage a multiple site franchise

General Administration

add topic BSBADM409A Coordinate business resources

Intellectual Property

add topic BSBIPR405A Protect and use intangible assets in small business

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Support

add topic BSBITS401B Maintain business technology

IT Use

add topic BSBITU401A Design and develop complex text documents

Learning and Development

add topic BSBLED401A Develop teams and individuals


add topic BSBMKG413A Promote products and services

add topic BSBMKG414B Undertake marketing activities

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices


add topic BSBWRT401A Write complex documents


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30107 Certificate III in Business or other relevant qualification/s


    with vocational experience in small business, management or industry but without formal business qualifications.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Accounts Clerk

    Customer Service Advisor

    Import/Export Clerk

    Office Administrator.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may wish to undertake:

    BSB51107 Diploma of Management

    BSB50507 Diploma of Franchising.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating the organisation's business practices systems and processes to individuals and teams

negotiating and resolving disputes with franchisors


forming networks of franchisees to inform best practice

using systems and strategies to actively encourage the team to conduct franchise business processes


developing strategies for compliance with franchisee obligations and legislative requirements

solving problems and disputes arising in the course of business operations and with franchisors

Initiative and enterprise

exercising initiative to contribute to continuous improvement

generating a range of options to overcome common operational difficulties

Planning and organising

developing a financial plan to support business viability

planning for the management of a multiple site franchise by implementing and monitoring the plan


obtaining feedback on work performance and development

planning own work schedules


completing training on meeting franchisee requirements such as first aid, occupational health and safety, food handling

mentoring and coaching individuals and teams in continuous improvement processes


using computer systems and telecommunications devices to meet business needs and to compile activity and financial reports