Certificate IV in Human Resources

This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Job Roles

Human Resources Assistant

Human Resources Officer

Payroll Officer.


Total number of units = 10

4 core units plus

6 elective units

3elective units must be selected from the elective units listed below.

The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units

Human Resource Management

add topic BSBHRM401A Review human resources functions

add topic BSBHRM402A Recruit, select and induct staff

add topic BSBHRM403A Support performance management process

Workplace Relations

add topic BSBWRK410A Implement industrial relations procedures

Elective units

Customer Service

add topic BSBCUS402B Address customer needs

Financial Administration

add topic BSBFIA402A Report on financial activity

General Administration

add topic BSBADM405B Organise meetings

add topic BSBADM406B Organise business travel


add topic BSBINN301A Promote innovation in a team environment

Interpersonal Communication

add topic BSBCMM401A Make a presentation

IT Analysis and Design

add topic BSBITA401A Design databases

IT Use

add topic BSBITU401A Design and develop complex text documents

add topic BSBITU402A Develop and use complex spreadsheets

add topic BSBITU404A Produce complex desktop published documents

Occupational Health and Safety

add topic BSBOHS407A Monitor a safe workplace


add topic BSBRKG404A Monitor and maintain records in an online environment

Recruitment and Employment Services

add topic BSBEMS401B Develop and implement business development strategies to expand client base

add topic BSBEMS402B Develop and implement strategies to source and assess candidates

add topic BSBEMS403B Develop and provide employment management services to candidates

add topic BSBEMS404B Manage the recruitment process for client organisations

Relationship Management

add topic BSBREL401A Establish networks


add topic BSBRES401A Analyse and present research information

Risk Management

add topic BSBRSK401A Identify risk and apply risk management processes


add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR401A Establish effective workplace relationships

add topic BSBWOR402A Promote team effectiveness


add topic BSBWRT401A Write complex documents


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB30107 Certificate III in Business or other relevant qualification/s


    with vocational experience in assisting human resources team leaders, supervisors or managers in their work but without formal human resource qualifications.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Administration Officer

    Executive Personal Assistant

    Human Resources Clerk

    Office Administrator

    Project Assistant.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB50607 Diploma of Human Resources Management.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


Qualification Code and Title

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


using communication and representation to develop and maintain effective working relationships and networks

using negotiation and conflict management skills to resolve issues


actively encouraging consultation and co-operation on human resources initiatives

motivating, mentoring, coaching and developing staff


identifying and analysing industrial relations issues, methods to attract job applicants and assisting managers to address performance management issues

implementing processes to resolve issues that are raised by co-workers

Initiative and enterprise

seeking and valuing contributions to develop and refine new ideas and approaches

Planning and organising

gathering, organising and presenting workplace information

scheduling interviews and coordinating selection processes


ensuring that key tasks are undertaken to support organisational timeframes for human resources strategies, such as performance appraisal

planning own work including predicting consequences and identifying improvements


participating in professional networks and associations to obtain and maintain knowledge and skills


selecting and using a range of functions on a computer application

using business technology to produce reports