Diploma of Franchising

This qualification reflects the role of individuals who act as franchisors. A franchisor licenses trademarks, and tried and proven methods of doing business to a franchisee in exchange for a recurring payment, and usually a percentage piece of gross sales or gross profits as well as the annual fees. This qualification applies to the franchisor, while the BSB40707 Certificate IV in Franchising applies to the franchisee.

Job Roles

Franchisor - of one or more sites of a franchise operation within any sector of the economy.


Total number of units = 8

8 elective units

4 elective units must be selected from the Group A units listed below.

2 of the elective units must be selected from the Group A or Group B units listed below.

The remaining 2 elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, one unit may be selected from either a Certificate IV or an Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Group A units


add topic BSBFRA501B Establish a franchise operation

add topic BSBFRA502B Manage a franchise operation

add topic BSBFRA503B Manage establishment of new sites or regions

add topic BSBFRA504B Manage relationships with franchisees

add topic BSBFRA505B Manage closure of a franchise

Group B units

Customer Service

add topic BSBCUS501C Manage quality customer service

Financial Management

add topic BSBFIM501A Manage budgets and financial plans

Information Management

add topic BSBINM501A Manage an information or knowledge management system

Intellectual Property

add topic BSBIPR501A Manage intellectual property to protect and grow business

Learning and Development

add topic BSBLED501A Develop a workplace learning environment


add topic BSBMGT502B Manage people performance

add topic BSBMGT515A Manage operational plan

add topic BSBMGT516C Facilitate continuous improvement

Occupational Health and Safety

add topic BSBOHS509A Ensure a safe workplace

Project Management

add topic BSBPMG510A Manage projects

Risk Management

add topic BSBRSK501B Manage risk


add topic BSBSUS501A Develop workplace policy and procedures for sustainability

Workplace Effectiveness

add topic BSBWOR501B Manage personal work priorities and professional development

add topic BSBWOR502B Ensure team effectiveness


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB40407 Certificate IV in Small Business Management, the BSB40707 Certificate IV in Franchising or other relevant qualification/s


    with vocational experience working in a business management role or a franchising environment, but without formal qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Small Business Manager


    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB60407 Advanced Diploma of Management.

    The BSB50507 Diploma of Franchising has been developed for a franchisor. The Certificate IV qualification is designed for those operating as franchisees.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


consulting with others on developing a range of operational plans

demonstrating effective interpersonal and customer service skills when interacting with franchisees and customers

reporting on information gained and analysis on possible franchise site opening


managing relationships and providing feedback

providing coaching and/or counselling skills as required

working closely with and supporting franchisees


analysing data and evaluating the effectiveness of systems

calculating resource requirements and acquiring them

conducting financial feasibilities and managing budgets

solving complex and non-routine difficulties

using a variety of problem solving and decision making strategies

Initiative and enterprise

being entrepreneurial, creative and providing innovative solutions to complex issues

encouraging creative and innovative workplace solutions

identifying new and emerging opportunities for the franchise business and developing strategies to capitalise on them

Planning and organising

collecting, collating and analysing information using appropriate workplace business systems

planning for business and marketing

researching the feasibility of establishing, planning the set up and implementing policies and procedures for the selected franchise model


applying knowledge in a self directed manner

managing a franchise business model


coaching and mentoring others to acquire new knowledge and skills

identifying training opportunities and making training available

managing the performance of franchisees via regular monitoring and review


using computerised systems, software and telecommunication devices

using technology to assist the management of information and to assist the planning process

using technology to record and generate ideas