Diploma of Recordkeeping

This qualification reflects the role of individuals who possess a sound theoretical knowledge base in information and records management and use a range of specialised, technical or managerial competencies to ensure that business or records systems function effectively within an organisation. Typically they will work closely with other members of an organisation and have a high degree of autonomy with regards to business or records systems.

Job Roles

Records and Information Coordinator

Records and Information Supervisor

Records and Information Team Leader.


Total number of units = 8

3 core units plus

5 elective units

2elective units must be selected from the elective units listed below or from an equivalent level qualification within this Training Package.

The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units


add topic BSBRKG502B Manage and monitor business or records systems

add topic BSBRKG505B Document or reconstruct a business or records system

add topic BSBRKG506A Develop and maintain terminology and classification schemes

Elective units

Customer Service

add topic BSBCUS501C Manage quality customer service

General Administration

add topic BSBADM502B Manage meetings

add topic BSBADM506B Manage business document design and development

Information Management

add topic BSBINM501A Manage an information or knowledge management system


add topic BSBINN301A Promote innovation in a team environment


add topic BSBMGT502B Manage people performance

add topic BSBMGT515A Manage operational plan

Project Management

add topic BSBPMG510A Manage projects

Risk Management

add topic BSBRSK501B Manage risk


add topic BSBSUS501A Develop workplace policy and procedures for sustainability

Workplace Effectiveness

add topic BSBWOR501B Manage personal work priorities and professional development

add topic BSBWOR502B Ensure team effectiveness

Selecting Elective Units for Different Outcomes

The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows.


    Qualification Pathways

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB41707 Certificate IV in Recordkeeping or other relevant qualification/s


    with vocational recordkeeping experience, but without a formal qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

    Records and Information Officer

    Records and Information Clerk.

    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB60807 Advanced Diploma of Recordkeeping.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

BSB51707 Diploma of Recordkeeping

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


negotiating solutions for workplace issues

researching the recordkeeping requirements and terminology used in an organisation

writing clear and succinct reports, and system procedures and rules


consulting with team members and other organisational staff to establish recordkeeping requirements

providing feedback and instruction to system users


developing classification schemes in line with organisational requirements

developing strategies for implementation of business or records systems

Initiative and enterprise

addressing new and changing circumstances to ensure accurate and timely retrieval of records

identifying new and emerging opportunities to increase effectiveness of business and records systems

Planning and organising

collecting, collating and analysing information using appropriate workplace business systems

developing staff key performance indicators to monitor staff performance and using them in relation to business or records systems


acting as an advocate for the use and take up of business or records systems

managing own time and priorities and dealing with contingencies

taking responsibility as required by work role and ensuring all legislative and organisational polices and procedures are adhered to


evaluating and improving training systems

identifying training needs

selecting and inducting staff


using electronic communication devices and processes such as internet, intranet, email to produce written correspondence and reports

using technology to assist the management of information, to assist the planning process and to facilitate change