Advanced Diploma of Management

This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership.

Job Roles

Area Manager

Department Manager

Regional Manager.


Total number of units = 8

3 core units plus

5 elective units

3electiveunits must be selected from the elective units listed below.

The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from a Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core Units

add topic BSBINN601B Manage organisational change

add topic BSBMGT605B Provide leadership across the organisation

add topic BSBMGT616A Develop and implement strategic plans

Elective units

add topic BSBCCO601B Optimise customer contact operations

add topic BSBCCO602B Manage customer contact information

add topic BSBCCO603C Design and launch new customer contact facilities

add topic BSBCCO604B Develop and maintain a service level strategy

add topic BSBCCO605B Develop and maintain a customer contact marketing strategy

add topic BSBCCO606B Forecast and plan using customer contact traffic information analysis

add topic BSBCCO607B Manage customer contact centre staffing

add topic BSBCCO608B Manage customer contact operational costs

add topic BSBCOM603C Plan and establish compliance management systems

add topic BSBDIV601A Develop and implement diversity policy

add topic BSBFIM601A Manage finances

add topic BSBINM601A Manage knowledge and information

add topic BSBIPR601A Develop and implement strategies for intellectual property management

add topic BSBMGT608C Manage innovation and continuous improvement

add topic BSBMGT617A Develop and implement a business plan

add topic BSBMKG609A Develop a marketing plan

add topic BSBOHS601B Develop a systematic approach to managing OHS

add topic BSBRKG601B Define recordkeeping framework

add topic BSBRSK501B Manage risk

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic PSPGOV602B Establish and maintain strategic networks

add topic PSPPROC602B Direct the management of contracts


    Pathways into the qualification

    Candidates may enter the qualification through a number of entry points including:

    BSB51107 Diploma of Management or other relevant qualification/s


    with substantial vocational experience, in management but without a formal qualification.

    Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:


    This breadth of expertise would equate to the competencies required to undertake this qualification.

    Pathways from the qualification

    After achieving this qualification candidates may choose to undertake studies at higher education level.

Entry Requirements

Entry requirements

There are no entry requirements for this qualification.

Licensing Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


consulting, questioning, clarifying and evaluating information

interpreting customer needs

negotiating budgets and plans and then re-developing as required to meet organisational needs

negotiating with internal and external stakeholders

utilising excellent interpersonal skills, and producing a wide range of reports and making presentations as required


briefing various personnel on their roles and responsibilities regarding the implementation of the marketing plan

coordinating resources and developing systems to manage team and individual performance

defining performance measures and working collaboratively with team members

identifying performance gaps and taking remedial action for underperformance


assessing financial viability of new opportunities and matching organisational capability with market needs

collecting and analysing data

comparing and contrasting data

conducting situational analyses

developing and managing risk and contingency plans

developing strategies for improvement

performing cost benefit analyses, budgeting, assessing and managing risk

Initiative and enterprise

evaluating and improving market performance

identifying strengths and opportunities within organisation's projected capabilities and resources

Planning and organising

collecting, collating and analysing information using appropriate workplace business systems

developing customer acquisition and retention strategies

developing systems that are flexible and responsive to changing circumstances

evaluating processes and making changes as required

planning and managing resource acquisition and deployment within budgetary constraints

planning for contingencies


applying discretion and judgement within complex environments

managing own time and performance

using judgement in planning and in the selection and allocation of resources

working within organisational policies and procedures and legislative requirements


coaching and mentoring others to acquire new knowledge and skills

providing learning and development opportunities


creating presentations using a range of media

using computerised systems, software and telecommunication devices

using technology to assist with the management of information and to assist the planning process

using technology to record and generate ideas