Certificate II in Community Services

This qualification may be used as a pathway qualification into community services work and may apply specifically to:

Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or

Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

Workers at this level:

May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues

Assist people in meeting their immediate needs e.g. by providing shelter and food

Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate

May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance

Report directly to a supervisor and are not responsible for other workers.

These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.

This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

Occupational titles may include:

Assistant community services workers

Housekeeping assistant

Care service employee

Laundry assistant

Contact officers

Night/community patrol workers

Customer service staff

Personal care assistant

Domestic assistant

Provision of emergency relief

Gardener/grounds person

Reception/front desk staff

Home helper

Support worker



11 units are required for award of this qualification including:

5 core units

6 elective units

A wide range of elective units is available, including:

Relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Packaging to address identified work roles:

Some industry sectors have identified certain electives recommended for specific areas of work

These electives are included in the table below

Core units

add topic CHCCS211B Prepare for work in the community sector

add topic CHCCOM201C Communicate with people accessing the services of the organisation

add topic CHCORG201C Follow policies, procedures and programs of the organisation

add topic CHCORG202C Work with others

ANDoneonlyof the following units:

add topic HLTWHS200A Participate in WHS processes


add topic CHCWHS312A Follow WHS safety procedures for direct care work

The importance of culturally aware and respectful practice

All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives

Electives are to be selected in line with specified Packaging Rules. Relevant electives are listed below. Employers may specify that certain electives are required to address specific workplace needs.

Electives recommended for specific areas of work are shown in the following table.

Elective groups shown in this table are recommended, but not necessarily required for work in the areas identified on the right

Children's services

Parent help services

Emergency relief services

Support services

First point of contact

Settlement work

add topic CHCAC318B Work effectively with older peopleOR

add topic CHCDIS301C Work effectively with people with a disability

add topic CHCADMIN201D Undertake basic administrative duties

add topic CHCCN301C Ensure the health and safety of children

add topic CHCCOM201C Communicate with people accessing the services of the organisation

add topic CHCCOM302D Communicate appropriately with clients and colleagues

add topic CHCCS200D Deliver service to clients

add topic CHCCS308B Provide first point of contact

add topic CHCCS401C Facilitate responsible behaviour

add topic CHCCS411C Work effectively in the community sector

add topic CHCCS421B Undertake community sector work within own community

add topic CHCER301B Deliver emergency relief services

add topic CHCFC301A Support the development of children

add topic CHCIC201B Communicate with children

add topic CHCPR301C Provide experiences to support children's play and learning

add topic CHCRF301E Work effectively with families to care for the child

add topic CHCYTH301E Work effectively with young people

add topic HLTCSD306D Respond effectively to difficult or challenging behaviour

add topic HLTIN301C Comply with infection control policies and procedures

Additional electives

add topic CHCAC316D Provide food services

add topic CHCAC317A Support older people to maintain their independence

add topic CHCAC318B Work effectively with older people

add topic CHCAOD201D Prepare for alcohol and other drugs work

add topic CHCCD307D Support community resources

add topic CHCCH225A Prepare to work in social housing

add topic CHCCS405C Identify and address specific client needs

add topic CHCDIS220B Prepare for disability work

add topic CHCGROUP201C Support the activities of existing groups

add topic CHCGROUP302D Support group activities

add topic CHCMH301C Work effectively in mental health

add topic CHCRH401C Work effectively in the leisure and health industry

add topic HLTCPR211A Perform CPR

add topic HLTCSD203D Prepare and maintain beds

add topic HLTCSD208D Transport clients

add topic HLTCSD307D Care for the home environment of clients

add topic HLTFA311A Apply first aid

add topic HLTFS201D Distribute meals and refreshments to clients

add topic HLTFS204D Provide ward or unit based food preparation and distribution services

add topic HLTFS205D Perform kitchenware washing

add topic HLTFS207C Follow basic food safety practices

add topic HLTFS309C Oversee the day-to-day implementation of food safety in the workplace

add topic HLTFS310C Apply and monitor food safety requirements

add topic HLTFS208D Transport food

add topic HLTFS302D Prepare foods suitable for a range of food service settings

add topic HLTGM201D Perform routine servicing of plant, equipment and machinery

add topic HLTGM202C Use hand and power tools

add topic HLTGM203D Perform minor general maintenance

add topic HLTMS201D Collect and manage linen stock at user-location

add topic HLTMS206D Perform general cleaning tasks in a clinical setting

add topic HLTMS208D Handle waste in a health care environment


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries