Certificate III in Community Services Work

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

Have direct contact with clients

Identify presenting needs

Refer to appropriate services and support.

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Occupational titles may include:

Aboriginal or Torres Strait Islander community development worker

Neighbourhood centre worker

Client contact

Recreational activities officer (weekend)

Community care worker

Residential support worker

Assistant community workers (focusing on community health primarily in an Indigenous community)

Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)

Indigenous youth worker

Tenants working in a range of areas

Intake and referral worker (Aboriginal)

Youth case worker (community health service setting - non residential)

Juvenile justice court officer

Youth housing support worker

Juvenile justice officer

Youth worker

Juvenile justice officer (community)



13 units are required for award of this qualification including:

8 core units

5 elective units

A wide range of elective units is available, including:

Group A electives, recommended as a foundation for community services work

Group B electives, recommended as a foundation for community development work

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCADMIN305E Work within the administration protocols of the organisation

add topic CHCCD412B Work within a community development framework

add topic CHCCOM302C Communicate appropriately with clients and colleagues

add topic CHCCS308B Provide first point of contact

add topic CHCCS411B Work effectively in the community sector

add topic CHCNET301D Participate in networks

add topic CHCORG303B Participate effectively in the work environment

ANDoneonlyof the following units:

add topic CHCOHS312B Follow safety procedures for direct care work


add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Relevant electives

Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.

CHC30108 Certificate III in Community Services Work enables selection of specific electives recommended for further work in community services or community development.

Group A - electives recommended for community services work

The following units of competency are recommended for community services work:

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCCS422A Respond holistically to client issues and refer appropriately

Group B - electives recommended for community development work

The following units of competency are recommended for community development work:

add topic CHCCD401D Support community participation

add topic CHCCD404D Develop and implement community programs

add topic CHCCS414A Provide education and support on parenting, health and well being

Other relevant electives

add topic BSBINM201A Process and maintain workplace information

add topic CHCAC318B Work effectively with older people

add topic CHCAD401D Advocate for clients

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

add topic CHCAOD406D Work with clients who are intoxicated

add topic CHCAOD407D Provide needle and syringe services

add topic CHCCD307C Support community resources

add topic CHCCD401D Support community participation

add topic CHCCD402A Develop and provide community education projects

add topic CHCCD404D Develop and implement community programs

add topic CHCCD413D Work within specific communities

add topic CHCCHILD404A Support the rights and safety of children and young people

add topic CHCCS419B Provide support services to clients

add topic CHCCW301C Operate under a casework framework

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCGROUP302D Support group activities

add topic CHCINF302C Maintain the organisation's information systems

add topic CHCINF408C Comply with information requirements of the aged care and community care sectors

add topic CHCMH301B Work effectively in mental health


add topic CHCMH411A Work with people with mental health issues

add topic CHCYTH301E Work effectively with young people

add topic CHCYTH401B Engage respectfully with young people

add topic CHCYTH402B Work effectively with young people in the youth work context

add topic HLTFA301C Apply first aid

add topic HLTFA302B Provide first aid in remote situation (Note pre-requisite: HLTFA301C )

add topic HLTFA402C Apply advanced first aid (Note pre-requisite: HLTFA301C )

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Financial literacy education electives

add topic CHCFLE301A Work with clients needing financial literacy education

add topic CHCFLE302A Educate clients in fundamental financial literacy skills

add topic CHCFLE303A Educate clients to understand debt and consumer credit


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries