CHC30108 - Certificate III in Community Services Work
Certificate III in Community Services Work
This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.
This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
Have direct contact with clients
Identify presenting needs
Refer to appropriate services and support.
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.
This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
Occupational titles may include:
Aboriginal or Torres Strait Islander community development worker
Neighbourhood centre worker
Recreational activities officer (weekend)
Community care worker
Residential support worker
Assistant community workers (focusing on community health primarily in an Indigenous community)
Support worker (community based with an orientation toward any or a number of the following: youth, women, families, domestic violence, child protection)
Indigenous youth worker
Tenants working in a range of areas
Intake and referral worker (Aboriginal)
Youth case worker (community health service setting - non residential)
Juvenile justice court officer
Youth housing support worker
Juvenile justice officer
Juvenile justice officer (community)
13 units are required for award of this qualification including:
8 core units
5 elective units
A wide range of elective units is available, including:
Group A electives, recommended as a foundation for community services work
Group B electives, recommended as a foundation for community development work
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
CHCADMIN305E Work within the administration protocols of the organisation
CHCCD412B Work within a community development framework
CHCCOM302C Communicate appropriately with clients and colleagues
The importance of culturally aware and respectful practice
All workers undertaking work in community services need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Electives are to be selected in line with specified Packaging Rules. Employers may specify that certain electives are required to address specific workplace needs.
CHC30108 Certificate III in Community Services Work enables selection of specific electives recommended for further work in community services or community development.
Group A - electives recommended for community services work
The following units of competency are recommended for community services work: