Certificate III in Home and Community Care

This qualification addresses work in client homes and other community settings under regular supervision within clearly defined organisational guidelines and service plans.

These workers:

Carry out activities to maintain personal care and/or other activities of living for people in their own homes or in other community settings

Carry out activities related to an individualised plan

Report directly to a supervisor and are not responsible for other workers.

Occupational titles may include:

Care assistant / worker

Home maintenance worker

Care service employees

In-home respite giver

Community care worker

Personal care assistant

Community support worker

Personal care giver / worker

Disability support worker

Planned activity assistant


Transport support worker

Food services deliverer

Support worker

Home care worker



14 units are required for award of this qualification including:

9 core units

5 elective units

A wide range of elective units is available, including:

Group A electives from which at least one unit must be selected for this qualification

Group B electives which are recommended for special consideration

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at this level or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCAC318B Work effectively with older people

add topic CHCAC319A Provide support to people living with dementia

add topic CHCCS411B Work effectively in the community sector

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCHC311B Work effectively in home and community care

add topic CHCICS301A Provide support to meet personal care needs

add topic CHCICS302A Participate in the implementation of individualised plans

add topic CHCICS304B Work effectively with carers

add topic CHCOHS312B Follow safety procedures for direct care work

The importance of culturally aware and respectful practice

All workers in the home and community care sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - at least one unit must be selected

One of the following units must be selected for this qualification.

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Where work involves a specific focus on both Aboriginal and/or Torres Strait Islander and culturally diverse clients or communities, candidates are recommended to select both units.

Group B electives for special consideration

The following electives, whilst not required in all home and community care work, are highly recommended to be considered for inclusion in this qualification:

add topic CHCICS303A Support individual health and emotional well being

add topic CHCPA301B Deliver care services using a palliative approach

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Client support

add topic CHCAC410A Collect technical data to support client health care plan (Note pre-requisite HLTAP301B )

add topic CHCAD401D Advocate for clients

add topic CHCCOM302C Communicate appropriately with clients and colleagues

add topic CHCCS311C Deliver and monitor services to clients

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCCS426A Provide support and care relating to loss and grief

add topic CHCGROUP302D Support group activities

add topic CHCICS305A Provide behaviour support in the context of individualised plans

add topic CHCICS306B Provide basic foot skin and nail care

add topic CHCICS409A Recognise and respond to suspected abuse of vulnerable people

add topic CHCLD315A Recognise stages of lifespan development

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCNET301D Participate in networks

add topic HLTAP301B Recognise healthy body systems in a health care context

add topic HLTCSD307C Care for the home environment of clients

add topic HLTFA301C Apply first aid

add topic HLTFS207C Follow basic food safety practices

add topic HLTFS309C Oversee the day-to-day implementation of food safety in the workplace

add topic HLTFS310C Apply and monitor food safety requirements

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTRAH302B Undertake home visits


add topic CHCCS305B Assist clients with medication (Note pre-requisite HLTAP301B )

Working with older people

add topic CHCAC317A Support older people to maintain their independence

add topic CHCAC412A Provide services to older people with complex needs (Note pre-requisiteCHCAC318B )

Working with people with a disability

add topic CHCDIS302A Maintain an environment to empower people with disabilities

add topic CHCDIS313A Support people with disabilities who are ageing

add topic CHCDIS322A Support community participation and inclusion

add topic CHCDIS323A Contribute to skill development and maintenance

Working with people with mental health issues

add topic CHCMH301B Work effectively in mental health


add topic CHCMH411A Work with people with mental health issues

Organisational support

add topic CHCADMIN302D Provide administrative support

add topic CHCINF303B Contribute to information requirements in the community sector

add topic CHCINF408C Comply with information requirements of the aged care and community care sectors

add topic CHCORG322B Contribute to implementation of service delivery strategy

Working with children and young people

add topic CHCCHILD404A Support the rights and safety of children and young people

add topic CHCYTH301E Work effectively with young people

add topic CHCYTH401B Engage respectfully with young people

Leisure and health

add topic CHCRH401B Work effectively in the leisure and health industry

add topic CHCRH402A Undertake leisure and health programming

add topic CHCRH404A Plan, implement and monitor leisure and health programs

Oral health

add topic CHCOHC303A Use basic oral health screening tools

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care

add topic CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

add topic CHCOHC406A Provide or assist with oral hygiene


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries