Certificate IV in Social Housing

This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.

Workers in the social housing sector may work in any of the following housing services:

Aboriginal and/or Torres Strait Islander housing

Independent living units

Affordable housing

Long term community housing

Boarding houses and community rooming housing

Public housing

Crisis housing

Support services

Homelessness services

Supported residential services

Housing co-operatives

Transitional housing

Housing information and referral

Occupational titles may include:

Aboriginal and/or Torres Strait Islander housing worker

Aboriginal and/or Torres Strait Islander community development worker

Aboriginal and/or Torres Strait Islander tenancy worker

Aboriginal and/or Torres Strait Islander manager (small-medium size organisation - reports directly to board of directors)

Client service officer

Housing worker - intensive tenancy worker

Community housing worker

Indigenous housing officer

Executive officer (small organisation)

Outreach support worker

Housing manager

Program officer

Housing manager (reporting to executive officer)

Property worker

Housing manager (small-medium size organisation - reports directly to board of directors)

Senior client services officer - general

Housing services officer

Supported housing worker

Housing support worker

Tenancy worker



15 units are required for award of this qualification including:

10 core units

5 elective units

A wide range of elective units is available, including:

Group A elective which is recommended for culturally aware and respectful practice

Group B electives which are recommended for Board members

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCCH301B Work effectively in social housing

add topic CHCCH410A Manage and maintain tenancy agreements and services

add topic CHCCH427A Work effectively with people experiencing or at risk of homelessness

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCCS419B Provide support services to clients

add topic CHCCS504A Provide services to clients with complex needs

add topic CHCNET501B Work effectively with other services and networks

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A - elective recommended for culturally aware and respectful practice

This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Group B electives - recommended for Board members

The following electives are recommended for members of Boards and for people involved in managing housing services on a volunteer basis:

Oneof the following two units:

add topic BSBGOV401A Implement Board member responsibilities


add topic SRXGOV001B Participate as a member of an effective Board of an organisation


add topic BSBADM502B Manage meetings

add topic BSBRSK401A Identify risk and apply risk management processes

add topic RTD4912A Contribute to association governance

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives

add topic CHCCH317A Respond to property maintenance enquiries

add topic CHCCH411A Manage housing application processes

add topic CHCCH412C Manage housing allocations

add topic CHCCH413A Manage tenancy rent, charges and rental arrears

add topic CHCCH414C Manage rental assistance process

add topic CHCCH416C Manage vacant properties

add topic CHCCH419B Manage property maintenance implementation

add topic CHCCH422B Manage a formal service level support agreement

add topic CHCCH423B Provide advice to tenants and clients

add topic CHCCH424B Manage leasehold properties

add topic CHCCH426B Support client participation in the organisation

add topic CHCCH428A Work effectively within the Australian housing system

add topic CHCCH522A Undertake outreach work

Property industry electives

add topic CPPDSM3014A Undertake property inspection

add topic CPPDSM4010A Lease property

add topic CPPDSM4028A Identify and analyse risks and opportunities in the property industry

add topic CPPDSM4074A Select and appoint contractors in the property industry

Client services electives

add topic CHCAOD510A Work effectively with clients with complex alcohol and/or other drugs issues

add topic CHCCHILD404A Support the rights and safety of children and young people

add topic CHCCS410A Facilitate client participation in the organisation and its management

add topic CHCCS416A Assess and provide services for clients with complex needs

add topic CHCCS422A Respond holistically to client issues and refer appropriately

add topic CHCCS500A Conduct complex assessment and referral

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCMH301B Work effectively in mental health


add topic CHCMH411A Work with people with mental health issues

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour

add topic HLTFA301C Apply first aid

add topic HLTRAH302B Undertake home visits

Community sector electives

add topic CHCCS411B Work effectively in the community sector

add topic CHCGROUP403D Plan and conduct group activities

add topic CHCNET402A Establish and maintain effective networks

add topic CHCPOL402B Contribute to policy development

add topic CHCPOL403B Undertake research activities

add topic HLTPOP405C Use media to disseminate information

Advocacy and representation electives

add topic CHCAD401D Advocate for clients

add topic CHCAD504A Provide advocacy and representation services

add topic CHCAD505A Represent clients in court (Note pre-requisite: CHCLEG411A )

add topic CHCAD506A Represent the organisation in a court or tribunal

add topic CHCAD603A Provide systems advocacy services

add topic CHCLEG411A Use relevant legislation in response to client needs

add topic CHCMED418C Identify the need for alternative dispute resolution

add topic CHCMED419C Facilitate alternative dispute resolution processes

Administrative and business electives

add topic BSBINM201A Process and maintain workplace information

add topic CHCADMIN403D Undertake administrative work

add topic CHCADMIN508B Manage limited budgets and financial accountabilities

add topic CHCCS505A Provide supervision support to community sector workers

add topic CHCINF407D Meet information needs of the community

add topic CHCINF505C Meet statutory and organisation information requirements

add topic CHCORG405D Maintain an effective work environment

add topic CHCORG406B Supervise work

add topic CHCPOL402B Contribute to policy development

add topic CHCQM501B Facilitate an accreditation process

Work with Aboriginal and/or Torres Strait Islander communities

add topic BSBATSIC403B Maintain and protect culture

add topic BSBATSIC510B Conduct a community meeting

add topic CHCCS421A Undertake community sector work within own community

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Training delivery electives

add topic CHCCS427A Facilitate adult learning and development

add topic TAEDEL301A Provide work skill instruction

add topic TAEDEL401A Plan, organise and deliver group-based learning

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

Community development electives

add topic CHCCD412B Work within a community development framework

add topic CHCCD514A Implement community development strategies

Case management electives

add topic CHCCM401D Undertake case management

add topic CHCCM402D Establish and monitor a case plan

add topic CHCCW301C Operate under a casework framework

Public sector electives

add topic PSPETHC301B Uphold the values and principles of public service

add topic PSPGOV422A Apply government processes

add topic PSPLEGN301B Comply with legislation in the public sector

Family violence electives

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

add topic CHCDFV402C Manage own professional development in responding to domestic and family violence

add topic CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence

add topic CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

add topic CHCDFV407C Provide domestic and family violence support in non-English speaking background communities

add topic CHCDFV509C Work with users of violence to effect change

Child protection electives

add topic CHCCHILD401A Identify and respond to children and young people at risk

add topic CHCPROT429A Work collaboratively to maintain a child safe environment

Financial literacy education electives

add topic CHCFLE301A Work with clients needing financial literacy education

add topic CHCFLE302A Educate clients in fundamental financial literacy skills

add topic CHCFLE303A Educate clients to understand debt and consumer credit

Settlement work electives

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402A Undertake bicultural work with forced migrants in Australia

Alcohol and other drugs work

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

add topic CHCAOD408A Assess needs of clients with alcohol and/or other drugs issues

add topic CHCCM404A Undertake case management for clients with complex needs

add topic CHCMH401A Work effectively in mental health settings

add topic CHCMH402A Apply understanding of mental health issues and recovery processes


    Not Applicable

Entry Requirements

Entry requirements

It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries