Certificate IV in Mediation

This qualification applies to community work delivered through a broad range of services which provide support to enable the resolution of disputes between individuals.

It is a specialist qualification designed to support the practice of mediation and co-mediation across a broad range of agencies, community groups and families.

Occupational titles may include:

Indigenous connection worker

Mediation worker

Indigenous family consultant


Mediation case worker

Specialist mediation worker



15 units are required for award of this qualification including:

10 core units

5 elective units

A wide range of elective units is available, including:

Group A electives which are required for mediation work

Group B elective which is recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing

Core units

add topic CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation

add topic CHCMED412B Gather and clarify information for the mediation process

add topic CHCMED413B Manage communication processes to define the dispute

add topic CHCMED414A Facilitate mediation processes

add topic CHCMED415A Facilitate interaction between parties in mediation

add topic CHCMED416C Consolidate and conclude the mediation process

add topic CHCMED417B Reflect and improve upon professional mediation practice

add topic CHCORG405E Maintain an effective work environment

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTWHS300A Contribute to WHS processes

Group A electives - required for work at this level in mediation

The following three units or units with equivalent competency outcomes are required for mediation work at this level.

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCLD514B Analyse impacts of sociological factors on clients in community work and services

The importance of culturally aware and respectful practice

All workers undertaking mediation work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B elective - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of relevant of electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.

add topic BSBINM201A Process and maintain workplace information

add topic CHCAD402D Support the interests, rights and needs of clients within duty of care requirements

add topic CHCCHILD404B Support the rights and safety of children and young people

add topic CHCCS401C Facilitate responsible behaviour

add topic CHCCS422B Respond holistically to client issues and refer appropriately

add topic CHCCS426B Provide support and care relating to loss and grief

add topic CHCCS503B Develop, implement and review services and programs to meet client needs

add topic CHCDFV301A Recognise and respond appropriately to domestic and family violence

add topic CHCLEG411A Use relevant legislation in response to client needs

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCMH301C Work effectively in mental health or CHCMH411A Work with people with mental health issues

add topic CHCNET301D Participate in networks

add topic CHCNET404A Facilitate links with other services

add topic CHCPOL403B Undertake research activities


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries