This qualification applies to community work delivered through a broad range of services which provide support to enable the resolution of disputes between individuals.
It is a specialist qualification designed to support the practice of mediation and co-mediation across a broad range of agencies, community groups and families.
Occupational titles may include:
Indigenous connection worker
Indigenous family consultant
Mediation case worker
Specialist mediation worker
15 units are required for award of this qualification including:
10 core units
5 elective units
A wide range of elective units is available, including:
Group A electives which are required for mediation work
Group B elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation
CHCMED412B Gather and clarify information for the mediation process
CHCMED413B Manage communication processes to define the dispute
Group A electives - required for work at this level in mediation
The following three units or units with equivalent competency outcomes are required for mediation work at this level.
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCLD514B Analyse impacts of sociological factors on clients in community work and services
The importance of culturally aware and respectful practice
All workers undertaking mediation work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group B elective - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of relevant of electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.
BSBINM201A Process and maintain workplace information
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements
CHCCHILD404B Support the rights and safety of children and young people