Certificate IV in Volunteer Program Coordination

This qualification addresses work involving the coordination of volunteers within a program or organisation. These workers may be employed in a range of industry sectors and in a complex, regularly changing context.

They require competencies to perform a broad range of tasks, including evaluating and improving current practices and providing leadership and guidance to others in organising their work activities.



10 units are required for award of this qualification including:

6 core units

4 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBWOR402A Promote team effectiveness

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS400B Work within a relevant legal and ethical framework

add topic CHCORG525D Recruit and coordinate volunteers

add topic HLTOHS401A Maintain workplace OHS processes

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

The importance of culturally aware and respectful practice

All workers coordinating volunteer programs need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

add topic BSBADM405B Organise meetings

add topic BSBFIA402A Report on financial activity

add topic BSBINM401A Implement workplace information system

add topic BSBINN301A Promote innovation in a team environment

add topic BSBMGT402A Implement operational plan

add topic BSBMGT403A Implement continuous improvement

add topic BSBMKG413A Promote products and services

add topic BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS

add topic BSBPMG510A Manage projects

add topic BSBREL402A Build client relationships and business networks

add topic BSBRSK401A Identify risk and apply risk management processes

add topic BSBWOR401A Establish effective workplace relationships

add topic BSBWOR404B Develop work priorities

add topic BSBWRT401A Write complex documents

add topic CHCMH411A Work with people with mental health issues

add topic CHCCS427A Facilitate adult learning and development

add topic PSPGOV411A Deal with conflict

add topic RTD3812A Coordinate fundraising activities

add topic SRCCRD005B Apply the principles and issues of volunteering

add topic SRXGOV004B Work effectively with the Board of an organisation

add topic TAEDEL301A Provide work skill instruction

add topic TAEDES401A Design and develop learning programs

add topic TAEDES402A Use training packages and accredited courses to meet client needs

Settlement work

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402A Undertake bicultural work with forced migrants in Australia


    Not Applicable

Entry Requirements

Entry requirements

It is recommended that participants in the qualification have some experience either as a volunteer or in a role involving supervision of volunteers.

Occupational titles may include:

Coordinator voluntary work

Manager, volunteers

Community development worker

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries