Diploma of Disability

This qualification covers workers who are responsible for the coordination and management of agencies delivering services to people with a disability.

Workers in this role:

Are usually also involved in service delivery, either direct client work and/or community development projects

Have responsibility for supervision of other staff and volunteers.

Occupational titles may include:


Local support coordinator

Case coordinator


Case manager

Program/service coordinator

Client service assessor

Senior disability worker


Support facilitator

Local area coordinator



16 units are required for award of this qualification including:

11 core units

5 elective units

A wide range of elective units is available, including:

Group A WHS electives of which one unit must be selected for this qualification

Group B electives which are recommended for culturally aware and respectful practice

Group C elective which is recommended for special consideration

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic CHCAD504B Provide advocacy and representation services

add topic CHCCM404A Undertake case management for clients with complex needs

add topic CHCCM501A Coordinate complex case requirements
(Note pre-requisite CHCCM404A )

add topic CHCCM503C Develop, facilitate and monitor all aspects of case management

add topic CHCCS503B Develop, implement and review services and programs to meet client needs

add topic CHCCW503A Work intensively with clients

add topic CHCDIS511A Coordinate services for people with disabilities

add topic CHCINF505D Meet statutory and organisation information requirements

add topic CHCNET503D Develop new networks

add topic CHCORG506E Coordinate the work environment

add topic CHCPOL501A Access evidence and apply in practice

Group A WHS electives one unit must be selected

One of the following WHS units must be selected for this qualification.

add topic HLTWHS401A Maintain workplace WHS processes

add topic HLTWHS501A Manage workplace WHS processes

The importance of culturally aware and respectful practice

All workers in the disability sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group B electives recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic PSPMNGT605B Manage diversity

Group C elective for special consideration

The following elective, whilst not required in all disability work, is highly recommended to be considered for inclusion in this qualification:

add topic CHCICS404B Plan and provide advanced behaviour support

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Disability support

add topic CHCCS413B Support individuals with autism spectrum disorder

add topic CHCDIS302A Maintain an environment to empower people with disabilities

add topic CHCDIS313A Support people with disabilities who are ageing

add topic CHCDIS400C Provide care and support

add topic CHCDIS404C Design procedures for support

add topic CHCDIS405A Facilitate skills development and maintenance

add topic CHCDIS408D Support people with disabilities as workers

add topic CHCDIS409B Provide services to people with disabilities with complex needs

add topic CHCDIS410A Facilitate community participation and inclusion

add topic CHCDIS411A Communicate using augmentative and alternative communication strategies

add topic CHCDIS507C Design and adapt surroundings to group requirements

add topic CHCDIS509E Maximise participation in work by people with disabilities

add topic CHCICS410A Support relationships with carers and families

Working with people with mental health issues

add topic CHCMH405A Work collaboratively to support recovery process

add topic CHCMH411A Work with people with mental health issues

add topic CHCMH501A Provide advanced supports to facilitate recovery

add topic CHCPROM503A Provide community focused promotion and prevention strategies

Working with people with alcohol and other drug issues

add topic CHCAOD511C Provide advanced interventions to meet the needs of clients with alcohol and/or other drug issues

add topic CHCAOD512B Develop and implement a behaviour response plan

add topic CHCPROM503A Provide community focused promotion and prevention strategies

Medication and health professional support

add topic CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B )

add topic CHCCS424B Administer and monitor medications
(Note pre-requisites CHCCS305C , HLTAP301B )

add topic CHCCS425B Support health professional

add topic HLTAP301B Recognise healthy body systems in a health care context

add topic HLTFA311A Apply first aid

add topic HLTFA412A Apply advanced first aid (Note pre-requisite HLTFA311A )

Counselling and client support

add topic CHCCS310A Support inclusive practice in the workplace

add topic CHCCS426B Provide support and care relating to loss and grief

add topic CHCCS506A Promote and respond to workplace diversity

add topic CHCCSL501A Work within a structured counselling framework

add topic CHCCSL502A Apply specialist interpersonal and counselling interview skills

add topic CHCCSL503B Facilitate the counselling relationship

add topic CHCCSL507B Support clients in decision-making processes

add topic CHCCSL509A Reflect and improve upon counselling skills (Note pre-requisites CHCCSL501A , CHCCSL503B , CHCCSL507B )

add topic CHCDFV402C Manage own professional development in responding to domestic and family violence

add topic CHCDFV505C Counsel clients affected by domestic and family violence

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

Team coordination and management

add topic CHCORG525D Recruit and coordinate volunteers

add topic CHCORG611C Lead and develop others in a community sector workplace

add topic CHCORG627B Provide mentoring support to colleagues

Palliative approach

add topic CHCPA301B Deliver care services using a palliative approach

add topic CHCPA402B Plan for and provide care services using a palliative approach

Outreach work

add topic CHCCH427B Work effectively with people experiencing or at risk of homelessness

add topic CHCCH522B Undertake outreach work

Organisation support electives

add topic CHCCS427B Facilitate adult learning and development

add topic CHCCS505B Provide supervision support to community sector workers

add topic CHCNET501C Work effectively with other services and networks

add topic CHCORG501B Facilitate workplace change and innovation

add topic CHCPOL404A Undertake policy review

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

add topic BSBWOR403A Manage stress in the workplace

Oral health

add topic CHCOHC303B Use basic oral health screening tools

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support clients and groups to learn practical aspects of oral health care

add topic CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

add topic CHCOHC406B Provide or assist with oral hygiene

add topic CHCOHC407B Apply and manage use of basic oral health products


    Not Applicable

Entry Requirements

Entry requirements

To gain entry into CHC50108 Diploma of Disability a candidate must:

1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency common to CHC40312 Certificate IV in Disability:

CHCCS400C Work within a relevant legal and ethical framework

CHCCS411C Work effectively in the community sector

CHCDIS301C Work effectively with people with a disability

CHCDIS410A Facilitate community participation and inclusion

CHCICS402B Facilitate individualised plans


2. Have sufficient relevant work experience in the disability sector to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills

A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required

The exercise of discretionary judgement and decision making under general guidance.

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries