Diploma of Employment Services

This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers.

Occupational titles may include:

Employment services site/branch manager

Senior case manager

Employment services team leader

Senior employment consultant

Employment services program manager



16 units are required for award of this qualification including:

8 core units

8 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Group B elective which is recommended for those entering community sector work

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS513B Maintain an effective community sector work environment

add topic CHCES311B Work effectively in employment services

add topic CHCES415A Monitor and improve contracted employment services

add topic CHCES502B Research and report on labour market information

add topic CHCES511A Manage contracted employment services

add topic CHCNET501B Work effectively with other services and networks

add topic HLTOHS401A Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic PSPMNGT605B Manage diversity

Group B elective - recommended for those entering community sector work

The following elective is recommended for people starting work in employment services without previous experience of working in the community sector:

add topic CHCCS411B Work effectively in the community sector

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.

Advanced practice electives

add topic CHCCAR501B Conduct career guidance interview

add topic CHCCDP501B Liaise with employers to promote flexible work arrangements

add topic CHCCHILD404A Support the rights and safety of children and young people

add topic CHCCM404A Undertake case management for clients with complex needs

add topic CHCCM501A Coordinate complex case requirements (Note pre-requisite CHCCM404A )

add topic CHCCM503C Develop, facilitate and monitor all aspects of case management

add topic CHCCM504C Promote high quality case management

add topic CHCCM605C Develop practice standards

add topic CHCCOM504A Develop, implement and promote effective workplace communication

add topic CHCCS416A Assess and provide services for clients with complex needs

add topic CHCCS422A Respond holistically to client issues and refer appropriately

add topic CHCCS500A Conduct complex assessment and referral

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

add topic CHCCS604A Manage the delivery of quality services to clients

add topic CHCCW503A Work intensively with clients

add topic CHCDIS509D Maximise participation in work by people with disabilities

add topic CHCES413A Develop and monitor employment plans with clients

add topic CHCINF505C Meet statutory and organisation information requirements

add topic CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

add topic CHCMH411A Work with people with mental health issues

add topic CHCORG428A Reflect on and improve own professional practice

add topic CHCORG502A Work autonomously

Business management electives

add topic BSBADM502B Manage meetings

add topic BSBCMM401A Make a presentation

add topic BSBLED401A Develop teams and individuals

add topic BSBMGT401A Show leadership in the workplace

add topic BSBMGT516B Facilitate continuous improvement

add topic BSBMKG401B Profile the market

add topic BSBMKG507A Interpret market trends and developments

add topic BSBMKG514A Implement and monitor marketing activities

add topic BSBPMG508A Manage project risk

add topic BSBPMG510A Manage projects

add topic BSBREL401A Establish networks

add topic BSBRSK401A Identify risk and apply risk management processes

add topic BSBRSK501A Manage risk

add topic BSBSLS502A Lead and manage a sales team

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic BSBWOR501B Manage personal work priorities and professional development

add topic CHCADMIN508B Manage limited budgets and financial accountabilities

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

add topic CHCCS512B Develop a service delivery strategy

add topic CHCES311B Work effectively in employment services

add topic CHCNET402A Establish and maintain effective networks

add topic CHCORG406B Supervise work

add topic CHCORG423B Maintain quality service delivery

add topic CHCORG506D Coordinate the work environment

add topic CHCORG529B Provide coaching and motivation

add topic CHCORG607C Manage workplace issues

add topic CHCORG610B Manage change in a community sector organisation

add topic CHCORG611B Lead and develop others in a community sector workplace

add topic CHCORG627B Provide mentoring support to colleagues

add topic CHCPOL402B Contribute to policy development

add topic CHCPOL504B Develop and implement policy

add topic CHCPOL505B Manage research activities

add topic PSPGOV603B Develop a tender submission response

Oral health

add topic CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

add topic CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care


    Not Applicable

Entry Requirements

Entry requirements

To gain entry into CHC51608 Diploma of Employment Services candidates must have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills

A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required

The exercise of discretionary judgement and decision making under general guidance.

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries