Certificate IV in Access Consulting

Not Applicable


Packaging rules

To achieve this qualification, the candidate must demonstrate competency in:

20 units of competency:

12 core units

8 elective units.

The elective units are chosen as follows:

8 units may be chosen from Group A

2 of the units may be chosen from Group B or a Diploma qualification in add topic CPP07 or CPC08 or a current state accredited course, provided the integrity of the AQF alignment is ensured, and they contribute to a valid, industry-supported vocational outcome.

Core units

add topic BSBMED301B

Interpret and apply medical terminology appropriately

add topic BSBWOR402A

Promote team effectiveness

add topic CHCPOL403B

Undertake research activities

add topic CPPACC4001A

Apply disability awareness to assessing access situations

add topic CPPACC4002A

Apply building control legislation to assess small-scale buildings for access

add topic CPPACC4004A

Communicate effectively as an access consultant

add topic CPPACC4015A

Follow site occupational health and safety requirements

add topic CPPACC4016A

Manage risk

add topic CPPACC4017A

Prepare access reports

add topic CPPACC4022A

Work effectively as an access consultant

add topic HLTHIR403B

Work effectively with culturally diverse clients and co-workers

add topic PSPREG402C

Promote client compliance

Elective units Group A

add topic CPCCCM2001A

Read and interpret plans and specifications

add topic CHCPOL402B

Contribute to policy development

add topic CPPACC4003A

Assess construction plans

add topic CPPACC4005A

Conduct a building access audit

add topic CPPACC4006A

Conduct a playground access audit

add topic CPPACC4007A

Conduct a streetscape access audit

add topic CPPACC4008A

Conduct a transport conveyance and boarding device access audit

add topic CPPACC4009A

Conduct a transport premises access audit

add topic CPPACC4010A

Conduct an aged care facility access audit

add topic CPPACC4011A

Conduct an educational facility access audit

add topic CPPACC4012A

Conduct an outdoor recreation area access audit

add topic CPPACC4013A

Contribute effectively to building development teams

add topic CPPACC4014A

Facilitate the development of Disability Discrimination Act Action Plans

add topic CPPACC4018A

Prepare, deliver and evaluate public education sessions on access

add topic CPPACC4019A

Provide access advice on building fitout

add topic CPPACC4020A

Provide access advice on building renovations

add topic CPPACC4021A

Provide access advice on the provision of services

add topic CPPDSM4045A

Facilitate meetings in the property industry

add topic CPPDSM4056A

Manage conflict and disputes in the property industry

add topic CPPSEC3009A

Prepare and present evidence in court

add topic MSFFT4010

Identify and calculate production costs

add topic TAEDEL401

Plan, organise and deliver group-based learning

add topic TAEDEL402

Plan, organise and facilitate learning in the workplace

add topic TAEDEL403

Coordinate and facilitate distance-based learning

add topic TAEDES401

Design and develop learning programs

add topic TAEDES402

Use training packages and accredited courses to meet client needs

Elective units Group B

add topic BSBHRM402A

Recruit, select and induct staff

add topic BSBSMB401

Establish legal and risk management requirements of small business

add topic BSBSMB402

Plan small business finances

add topic BSBSMB403

Market the small business

add topic BSBSMB404

Undertake small business planning

add topic BSBSMB405

Monitor and manage small business operations

add topic BSBSMB406

Manage small business finances

add topic BSBSMB407

Manage a small team

add topic BSBWRK410A

Implement industrial relations procedures


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Qualification Summary

Employability Skill

Industry/enterprise requirements for this qualification include:


displays sensitivity to disability issues

displays empathy when eliciting client needs

uses appropriate techniques to give clear and accurate information to clients

relays information and provides feedback to team members

interprets relevant regulations, legislation and definitions, relevant codes, organisational policies, industry standards, safety signs, financial requirements, plans, drawings and specifications, and project documentation

consults with others to determine terms of reference

researches and prepares a variety of reports, including access audits, and maintains company documentation

is sensitive to individual, social and cultural differences

discusses interpretation and implementation of relevant legislation with appropriate people

prepares and presents a range of documents, including contracts, quotes, briefs, discussion papers, policy documents and action plans

facilitates meetings with a range of audiences and makes public educational presentations

uses effective interpersonal skills and communication techniques to provide advice on fitout, renovations and services

uses active listening skills and appropriate techniques to manage and resolve conflict

prepares and presents evidence suitable for use in legal proceedings


works effectively with others

consults with others to determine team roles and responsibilities

supports and encourages team members to accept responsibility for their work and resolve problems

seeks specialist advice and feedback where required

maintains effective working relationships

understands team dynamics and causes of conflict and stress within teams

facilitates meetings

Problem solving

assesses environmental barriers and develops appropriate access solutions

negotiates and resolves conflict between clients and stakeholders

seeks satisfactory resolution of issues raised by team members

uses appropriate strategies to identify, mitigate and eliminate risks

uses appropriate strategies and options to address access non-compliance issues and makes suitable recommendations

estimates the cost of service provision

Initiative and enterprise

facilitates change for greater awareness to disability access

analyses own work practices and process outcomes critically

engages colleagues and shares disability access knowledge

adapts to new workplace situations

Planning and organising

prepares and administers documentation and implements organisational policies and procedures

collects, organises and collates information

contributes to team planning

develops risk management plans, research plans, personal development plans, Disability Discrimination Act action plans

gathers information and resources necessary to undertake access audits and provides input into strategic policy development

establishes policy and program monitoring and evaluation processes

prepares educational presentations

plans processes needed to achieve renovated building space compliance

coordinates meeting arrangements

prepares evidence for presentation in legal proceedings

Self management

understands limitations of role, responsibilities and abilities and follows ethical practices, regulatory and organisational requirements and business standards

works without supervision

acts as a role model for others

uses feedback to improve own performance

uses personal presentation, manner and language consistent with protocols


identifies and accesses professional development opportunities

maintains knowledge of current codes, standards, regulations, practices and industry updates


uses information technology to undertake research, complete business documents, and deliver presentations

calibrates relevant tools and equipment

Due to the high proportion of electives required by this qualification, the detail of the above employability skills is representative of the property services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements as identified in units of competency that meet packaging guidelines.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.