Certificate IV in Correctional Practice

Qualification description

This qualification covers the competencies allowing experienced staff to reflect advanced practice and greater team leadership roles. It allows staff to achieve recognition for specialist organisational roles and for pathways into management roles and cross-sector specialisations.

Where a free choice of electives is possible in the qualification packaging rules, electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Electives should reflect the responsibilities of the individual and the job skills required for effective performance.


Packaging rules

18 units of competency are required for this qualification including:

5 core units

13 elective units

Choose 13 elective units from the list below. Alternatively, up to 3 electives may be selected from elsewhere within this Training Package, or from another endorsed Training Package, or from an Accredited Course.

Units selected should not duplicate content already covered by other units in this qualification

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.

Core units

add topic BSBWOR401A

Establish effective workplace relationships

add topic CSCORG402A

Gather and report complex information

add topic CSCSAS201A

Maintain security

add topic PSPGOV308B

Work effectively with diversity

add topic PSPOHS301A

Contribute to workplace safety

Elective units

Group A electives (General offender management)

add topic CHCCM401D

Undertake case management

add topic CSCINT404A

Assess offender risks and needs

add topic CSCOFM203A

Maintain the health, safety and welfare of offenders

add topic CSCOFM308A

Promote cooperative behaviour

add topic CSCOFM309A

Process offender induction

add topic CSCORG303A

Conduct interviews

add topic CSCSAS402B

Manage threatening behaviour

Group B electives (Case management)

add topic CHCCM402D

Establish and monitor a case plan

add topic CSCOFM307A

Support offender to maintain positive relationships

add topic CSCOFM401A

Implement planned approach to offender management

add topic CSCOFM404A

Provide guidance and counsel

add topic CSCORG302A

Prepare reports for justice agencies

add topic CSCORG404A

Organise and chair meetings

add topic CSCORG405A

Establish and maintain networks

add topic CSCORG406A

Manage activities to meet client requirements

Group C electives (Safety and security)

add topic CSCSAS304A

Monitor control room operations

add topic CSCSAS401A

Monitor and review security systems

add topic CSCSAS306A

Manage conflict through negotiation

add topic CSCTRA401A

Plan and monitor escorts

Group D electives (Supervision)

add topic BSBFLM404A

Lead work teams

add topic BSBWOR402A

Promote team effectiveness

add topic BSBWOR404B

Develop work priorities

add topic BSBCMN412A

Promote innovation and change

add topic CSCOHS401A

Supervise occupational health and safety practices

add topic CSCORG407A

Coordinate a work team

add topic PUALAW001B

Protect and preserve incident scene

Group E electives (Emergency response)

add topic CSCSAS402B

Manage threatening behaviour

add topic CSCSAS403A

Provide emergency response to dangerous incidents

add topic PUAEMR005B

Design and manage activities which exercise elements of emergency management

add topic PUAEMR006B

Treat risk at an operational level

add topic PUAEQU001B

Prepare, maintain and test response equipment

add topic PUALAW001B

Protect and preserve incident scene

add topic PUAOPE001B

Supervise response

Group F electives (Canine operations)

add topic CSCDH401A

Manage dogs for security purposes

add topic CSCDH402A

Maintain the health and welfare of dogs

add topic CSCDH403A

Prepare stimulus aids for use with dogs

add topic CSCDH404A

Select dogs

add topic CSCDH405A

Train detector dogs

add topic CSCDH406A

Train dogs for response and control

add topic CSCDH407A

Train dogs in agility work

Group G electives (Court operations)

add topic CSCSAS305A

Supervise attendance at court

add topic PSPCRT401C

Carry out court orderly functions

add topic PSPCRT410B

Provide court support to Indigenous clients

Group H electives (Official inquiries)

add topic CSCORG403A

Report to a formal inquiry

add topic PSPREG410B

Give evidence

add topic PUALAW003B

Give evidence in a judicial or quasi-judicial setting

add topic PUALAW004B

Represent the organisation in a judicial or quasi-judicial setting

Group I electives (Investigation and intelligence)

add topic PUALAW001B

Protect and preserve incident scene

add topic PUALAW002B

Conduct initial investigation at incident scene

add topic PUAPOL024B

Conduct investigations

add topic PUAPOL034B

Analyse information

Group J electives (Program intervention)

add topic CSCINT401A

Negotiate behaviour change

add topic CSCINT402A

Assist offenders to change behaviour

add topic CSCINT403A

Assist offenders to change drug and alcohol use

add topic CSCINT404A

Assess offender risks and needs

add topic CSCOFM308A

Promote cooperative behaviour

add topic CSCINT405A

Support group activities

add topic CHCCS403B

Provide brief intervention

add topic CHCDFV301A

Recognise and respond appropriately to domestic and family violence

add topic CHCDFV402C

Manage own professional development in responding to domestic and family violence

add topic CHCDFV509C

Work with users of violence to effect change

add topic CHCAOD510A

Work with clients

add topic CHCC419B

Provide support services to clients

Group K electives (Working with special needs and diversity)

add topic CHCAOD402A

Work effectively in the alcohol and other drugs sector

add topic CHCMH301A

Work effectively in mental health

add topic CSCOFM301A

Protect the safety and welfare of vulnerable offenders

add topic CSCOFM302A

Protect the safety and welfare of Aboriginal and Torres Strait offenders

add topic CSCOFM304A

Protect the safety and welfare of young offenders

add topic CSCOFM402A

Provide support to offenders in Aboriginal and Torres Strait communities

add topic PSPCRT410B

Provide court support to Indigenous clients

Group L electives (Miscellaneous units)

add topic BSBSUS301A

Implement and monitor environmentally sustainable work practices

add topic CSCSAS404A

Use firearms

add topic HLTFA301B

Apply first aid

add topic MSAPMOHS216A

Operate breathing apparatus

add topic PSPGOV414A

Provide workplace mentoring

add topic PSPREG417A

Undertake compliance audits

add topic CHCDIS301A

Work effectively with people with a disability


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills in CSC40107 Certificate IV in Correctional Practice

The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


use advanced communication strategies for interacting with internal and external clients, colleagues and managers requiring security of information

use a wide range of communication styles that respect and reflect the diversity of the workplace and client groups

communicate using language and styles that take into account workplace diversity; adapting communication styles to the audience

communicate in a manner that is sensitive to special needs, such as language and literacy issues

use expression and language that is clear, concise and appropriate to the occasion and requirements

implement consultation processes to encourage employees to contribute to issues related to their work

relay feedback in regard to work team outcomes

ensure information is correct and authorised when communicating with the public and other services

follow policies and procedures that comply with legislation and organisational guidelines to maintain security, integrity and confidentiality of information

collect, organise, record and report information according to organisational procedures and defined guidelines, using a range of standard and complex information systems


contribute to development and maintenance of workplace relationships and networks that provide identifiable benefits for work group and organisation

contribute to a productive and harmonious work environment by completing tasks and contributing to team goals in a constructive and cooperative manner

regularly review workplace outcomes for possible improvement, through consultation

represent and promote organisation in a manner consistent with organisation's philosophy, objectives and statutory and ethical obligations

promote workplace diversity and its contribution to effective work practices

contribute to diversity outcomes, demonstrating respect for differences in personal values

use collaborative planning to integrate individual plans, build working relationships, identify work methods and practices, and negotiate goals and outcomes to implement plans in consultation with others

provide feedback to work group members in regard to quality of client service delivery

encourage others to comply with legislative requirements, including taking action on non-compliance

encourage identification and acknowledgement of problems and issues likely to impact on work group

Problem solving

implement and review client and offender services

assess client and offender needs

address complex workplace issues, managing conflict and workplace performance relevant to level of responsibility

identify, evaluate and resolve problems through discussion, negotiation, consultation and cooperation in the work group

take action to rectify problems within scope of organisational requirements and relevant legislation

deliver and monitor service to clients and offenders, identifying and understanding client and offender needs that influence service requirements

identify and define special needs, including:

identifying areas of risk or concern

delivering tailored services

monitoring, improving and reviewing service delivery

collect and analyse information to achieve work unit objectives and meet client needs, including:

identifying and collecting information

analysing and interpreting information

developing and applying workable solutions

presenting and maintaining information

ensuring contradictions, inconsistencies and lack of clarity are identified and addressed to ensure reliability of information

resolve difficult interpersonal situations and address conflicts that may arise in day-to-day work activities, including:

identifying cause of conflict

establishing and implementing strategies for dealing with conflict

evaluating response and outcomes

ensure strategies for resolution of conflict take account of social and cultural differences and are in line with organisational policies and procedures

identify existing and potential hazards in the work area and ensure they are dealt with and reported to designated personnel according to workplace procedures

Initiative and enterprise

interact with professional and community contacts in a manner that ensures a professional and positive image of organisation, its services and its staff

challenge behaviour and attitudes that are inconsistent with this image, or are unprofessional or inappropriate

formulate conclusions, recommendations and outcomes consistently using available information that has been consulted upon and validated

justify conclusions with evidence and present them in a suitable style and format

identify, value and respond to diversity within the workplace in accordance with legislation, policy and guidelines

Planning and organising

develop and implement work unit plans at both the work unit and individual level to achieve results through planning

participate in the planning activities of work unit, preparing individual work plans, and implementing and evaluating work plans

plan and organise inquiries, ensuring information is prepared accurately and in a timely manner

organise available resources at a senior operative rather than managerial level to facilitate achievement of work unit objectives

acquire and apply available resources, monitoring and reporting on resource usage and maintaining resources

apply relevant legislation, including OHS and environmental requirements in the context of resource usage, storage and maintenance

implement processes to ensure that issues raised within work group are resolved promptly or referred to relevant personnel

explore work group diversity to identify attributes that may be of benefit to organisation

determine purpose, process and expectations of inquiries, negotiating agreement of these with key people

gather information from a variety of sources and check for validity, accuracy and relevance

gather, sort, collate and prioritise information according to purpose and issues of the inquiry


maintain behaviour and presentation that presents organisation and service in a positive and professional manner and promotes aims and objectives through consistency of conduct

treat internal and external contacts with integrity, respect and empathy

use organisation's social, ethical and business standards to develop and maintain effective relationships

build trust and confidence of colleagues, clients and outside contacts through competent performance

ensure compliance with public sector legislation, policies and guidelines relating to workplace diversity, and reflect and demonstrate these in personal conduct

ensure work practices acknowledge and reflect workplace diversity and benefit workplace activities, stakeholder relationships and outcomes


review and assess skills and knowledge and make use of training opportunities to develop own personal performance

maintain currency of knowledge by reviewing new procedures and seeking contributions from internal and external sources regarding development and refining of new ideas and approaches

seek and use feedback from clients, work group and supervisors to improve personal effectiveness

guide and support colleagues in workplace learning

identify learning from workplace experiences, share outcomes with others and transfer them to other initiatives

identify and promote training and awareness programs to encourage and support skills development and advanced practice of others


use a range of workplace equipment and technology for a variety of applications according to procedures and guidelines

use a range of specific equipment and technology as required by specialist functions, including:

security monitoring devices

screening devices

restraint equipment

defensive tactics equipment


search equipment

protective equipment

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.