Diploma of Correctional Administration

Qualification description

This generalist qualification reflects the advanced skills that can operate across sectors and services. The qualification is designed to allow flexibility in the selection of core and optional units to promote broader organisational responsibilities.

Electives should reflect the responsibilities of the individual and the job skills required for effective performance.


Packaging rules

8 units of competency are required for this qualification including:

2 core units

6 elective units

Choose 6 elective units from the list below. Alternatively, up to 2 electives may be chosen from elsewhere within this Training Package or from another endorsed Training Package, or from an Accredited Course.

Units selected should not duplicate content already covered by other units in this qualification

All elective units must be selected from an equivalent qualification level or higher, unless otherwise stated.

Core units

add topic BSBFLM503B

Manage effective workplace relationships

add topic CSCORG501A

Use information to make critical decisions


add topic BSBSUS501A

Develop workplace policy and procedures for sustainability

add topic BSBRSK401A

Identify risk and apply risk management processes

add topic BSBCMN419A

Manage projects

add topic BSBWOR501B

Manage personal work priorities and professional development

add topic BSBINM501A

Manage workplace information or knowledge management system

add topic BSBLED501A

Develop a workplace learning environment

add topic BSBMGT516B

Facilitate continuous improvement

add topic BSBMGT506A

Recruit, select and induct staff

add topic CHCCS521A

Assess and respond to individuals at risk of suicide

add topic CSCOFM501A

Coordinate offender management processes

add topic CSCOFM502A

Plan and review services to offenders

add topic CSCOFM503A

Supervise offender management practices

add topic CSCORG404A

Organise and chair meetings

add topic CSCORG405A

Establish and maintain networks

add topic CSCORG406A

Manage activities to meet client requirements

add topic CSCORG502A

Represent and promote the organisation

add topic CSCORG503A

Coordinate resource allocation and usage

add topic CSCORG504A

Coordinate the implementation of change

add topic CSCORG505A

Manage a work unit

add topic CSCORG506A

Manage teamwork through delegations

add topic CSCORG507A

Manage projects in justice and offender services

add topic CSCORG508A

Determine the effective use of financial resources

add topic CSCINT501A

Use therapeutic processes in groups to address offending behaviour

add topic CSCINT502A

Use group processes to address offending behaviour

add topic CSCSAS501A

Plan responses to incidents that jeopardise safety and security

add topic CSCSAS502A

Determine response to security risks

add topic PSPGOV505A

Promote diversity

add topic PSPGOV509A

Conduct evaluations

add topic PSPGOV519A

Manage performance

add topic PSPGOV512A

Use complex workplace communication strategies

add topic PSPOHS501A

Monitor and maintain workplace safety

add topic PSPPM501B

Design complex projects

add topic PSPPM502B

Manage complex projects

add topic PSPPM503B

Close complex projects

add topic PSPPROC502A

Establish contract management arrangements

add topic PSPREG501B

Conduct prosecutions

add topic PSPSEC502A

Develop security risk management plans

add topic PSPSEC503A

Implement and monitor security risk management plans


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills in CSC50107 Diploma of Correctional Administration

The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.



Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.


use complex communication strategies for interacting with internal and external clients, colleagues and managers, including:

preparing for complex communication

analysing and responding to opinions

presenting a convincing argument

developing a range of communication strategies

develop and implement consultation processes to ensure that employees have the opportunity to contribute to work-related issues

provide feedback on outcomes of consultation process

negotiate as an individual or as a member of a negotiating team, including planning for, conducting and finalising negotiation outcomes

apply a range of complex communication techniques, including:

applying legislation, regulations and policies relating to communication

analysing and using language structures and features that influence the interpretation of spoken communication

interacting confidently with groups in formal and informal workplace situations

speaking with confidence and listening critically

clarifying meaning and exploring issues

problem solving

responding to diversity, including gender and disability

use reading and writing at a level to cope with a range of complex and sensitive workplace materials, including:

critically analysing and synthesising information to compose complex written documents

refining content, structure and sequence according to required purpose of written material

providing feedback on other people's work in ways suited to diversity of workplace

creating learning opportunities to improve research and document input


supervise and manage performance in line with organisation's performance management system, including:

linking work activities to organisational goals

setting performance expectations

measuring performance achievements

negotiating performance and development plans

identifying skill shortages and staff development needs

promoting a positive work environment by identifying and counselling inappropriate behaviour

achieve operational results and effective working relationships through leadership, feedback and support of individuals, including:

facilitating commitment to objectives and required standards

contributing to development of a cooperative and high performance work group

giving and receiving feedback on performance

supporting and participating in development activities

promoting achievements

supporting and reinforcing productive and effective behaviour

providing leadership, direction and guidance

Problem solving

monitor problems in implementing work plans

propose and implement solutions to resolve problems

implement change management processes

implement workplace diversity strategies to promote diversity through the development of effective and inclusive work practices

generate new ideas

improve organisation's responsiveness to the community, including:

providing diversity input to strategies, policies and plans

attracting and developing a diverse workforce

monitoring diversity outcomes

establish processes and systems to manage conflict in the workplace, including:

identifying and assessing conflict situations

implementing strategies to resolve conflict

monitoring situations

coordinate risk management, including:

maintaining infrastructure and processes

supporting staff to manage risk

facilitating risk recovery

monitoring and reviewing risk management

develop and implement strategies to ensure that difficulties are identified and analysed, and an action plan developed to rectify the situation, in accordance with organisational requirements and relevant legislation

Initiative and enterprise

contribute to organisational goals and principles

design, implement and document researched and ethical processes

promote service quality

achieve operational results and effective working relationships through leadership, feedback and support of individuals in the workplace

apply team-building strategies to achieve strengthened individual and team commitment to organisational vision and work unit goals

contribute to development of a cooperative, high-performance work group

give and receive feedback on performance

support and participate in development activities

provide leadership, direction and guidance

facilitate and manage workplace change, including:

planning for the introduction of change

dealing with emerging challenges and opportunities

resolving ambiguity in the change process

develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management, including:

identifying impact of own emotions on others

recognising and appreciating emotional strengths and weaknesses of others

promoting development of emotional intelligence in others

using emotional intelligence to maximise team outcomes

Planning and organising

provide leadership to planning activities of work unit

establish and implement policies and procedures

plan and organise responses to workplace situations

identify service requirements to meet client needs, including:

analysing client needs

reviewing client service

promoting, developing and enhancing client services

coordinate and monitor available resources to achieve work unit outcomes, including:

allocating available resources

monitoring and evaluating resource usage

reporting on resource usage

conduct ongoing strategic and operational planning and implementation to ensure that effective internal and external workplace relationships are developed and maintained

conduct evaluation relevant to range of workplace processes and outcomes, including:

identifying evaluation purpose

identifying evaluation process and tools

carrying out evaluation

analysing results

reporting outcomes and recommending actions

develop and implement policies and procedures to ensure that:

issues raised are resolved promptly

input from internal and external sources is sought and valued in developing new ideas and approaches


actively manage own career to meet goals and achieve life plans, including identifying current career strengths

identify and map career opportunities

develop and implement career plans and monitor progress

contribute to others' career management

adjust interpersonal styles and methods to suit organisation's social and cultural environment and guide and support colleagues in their personal adjustment process

make decisions and take actions in accordance with personal and professional values, ethics and legal obligations

develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management, including:

identifying impact of own emotions on others

recognising and appreciating emotional strengths and weaknesses of others

promoting development of emotional intelligence in others

using emotional intelligence to maximise team outcomes


identify skill shortages and implement staff development learning opportunities to address these

provide support for and develop a workplace learning environment

conduct a performance management process for others as well as personal career and skills development

promote and support coaching and mentoring in the organisation

promote the benefits of learning within the workplace

negotiate with training and development specialists to provide learning that enhances individual, team and organisational performance

manage and develop performance through a range of learning and development strategies


identify equipment and technology requirements and use information technology to access and manipulate a range of data

analyse, collect, store and present data

identify, monitor, evaluate and report on resource usage, including the application of appropriate technology to resource usage

use computer applications for information generation, management, storage and security

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.