CUL20111 - Certificate II in in Information and Cultural Services
Certificate II in in Information and Cultural Services
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Possible job roles relevant to this qualification include:
customer service officer â€“ galleries, libraries, archives, records and museums
Total number of units = 10
5 core units plus
5 elective units of which:
5 units may be from the elective units below
2 units may be from a Certificate II or III level qualification in any endorsed Training Package or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
CUFIND201A Develop and apply creative arts industry knowledge
CULEVP201A Assist with the presentation of public activities and events
CULEVP202A Provide visitors with venue information and assistance
ICAWEB201A Use social media tools for collaboration and engagement
Pathways into the qualification
Candidates entering this qualification may have vocational experience in a range of work environments in support roles but with no formal qualifications.
Pathways from the qualification
After achieving this qualification, candidates may choose to undertake:
CUL30111 Certificate III in Information and Cultural Services
CUV30411 Certificate III in Arts Administration
BSB30807 Certificate III in Recordkeeping
CUL40111 Certificate IV in Library, Information and Cultural Services
CUL50111 Diploma of Library and Information Services
studies at a higher education level.
There are no entry requirements for this qualification.
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification:
communicating with peers and supervisors
conveying meaning clearly, concisely and coherently
communicating in a culturally appropriate way with people from diverse backgrounds and people with diverse abilities
interacting with customers
reading organisational policies and procedures
writing basic documents and instructions
consulting with relevant personnel
sharing information with colleagues
addressing problems when using software applications
analysing options in emergency situations
identifying appropriate information sources
dealing with customer enquiries or complaints
solving routine problems within scope of own responsibility
Initiative and enterprise
reviewing and assessing search results and revising strategies within scope of own job role
sourcing information on industry development trends and emerging technologies
using social media tools to interact with customers
developing an attitude towards work and learning that involves asking questions
Planning and organising
arranging, storing and retrieving information
sorting and processing information
following workplace procedures, particularly in relation to work health and safety