Certificate IV in Psychological Support

Not applicable.


13 units of competency are required for this qualification including:

3 core units

10 elective units

Choose a minimum of 7 elective units from the Group A or B lists below, of which 6 units must be from Group A.

Choose the remaining 3 elective units from either the Group A or B elective lists below, or elsewhere within this training package, or another endorsed training package, or accredited course.

Where a pre-requisite unit is attached to an elective unit it is identified by this symbol .

The pre-requisite units attached to any of the elective units must be undertaken and are additional to the number of elective units required for the qualification.

The elective units should be selected fro m the units that most closely align to an individuals occupational outcomes.

Elective units selected must not duplicate content already covered by other units in this qualification.


Core Units

add topic CHCCOM302D

Communicate appropriately with clients and colleagues

add topic CHCCS400C

Work within a relevant legal and ethical framework

add topic CHCMH401A

Work effectively in mental health settings


Group A Elective Units (Specialisation)


Assist in the conduct of a psycho-social selection activity


Conduct a mental health screening interview


Conduct a psychometric testing activity

add topic BSBINM303A

Handle receipt and despatch of information

add topic BSBMED305B

Apply the principles of confidentiality, privacy and security within the medical environment

add topic CHCCS514B

Recognise and respond to individuals at risk

add topic CHCORG322B

Contribute to implementation of service delivery strategy

add topic HLTDEFHC406B

Participate in a deployed health capability

add topic HLTCOM407B

Provide reception services for a practice


Group B Elective Units (General)

add topic BSBINM301A

Organise workplace information

add topic PSPGOV403B

Use resources to achieve work unit goals

add topic PUACOM001C

Communicate in the workplace

add topic PUACOM007B

Liaise with other organisations

add topic PUATEA002B

Work autonomously

add topic PUATEA003B

Lead, manage and develop teams

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL401A

Plan, organise and deliver group-based learning

add topic TAEDEL402A

Plan, organise and facilitate learning in the workplace

add topic TAADEL404B

Facilitate work-based learning

add topic TAAENV402B

Foster and promote an inclusive learning culture

add topic TAAENV403B

Ensure a healthy and safe learning environment


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the DEF43012 Certificate IV in Psychological Support have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Defence qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


Listening to and understanding work instructions, client information and feedback

Speaking clearly/directly to provide information

Reading and interpreting workplace related documentation, such as guidelines, protocols and instructions

Writing to address audience needs, such as work notes and reports

Interpreting the needs of internal/ external customers from information provided

Applying numeracy skills to workplace requirements involving measuring, counting and calculating

Establishing and using networks (within scope of own work role)

Sharing information (within scope of own work role)

Negotiating responsively (within scope of own work role)

Persuading effectively

Being appropriately assertive (e.g. in relation to safe or ethical work practices and own work role)

Empathising (e.g. in relation to clients)


Working as an individual and a team member

Working with diverse individuals and groups

Applying knowledge of own role as part of a team

Applying teamwork skills to a range of situations

Identifying and utilising the strengths of other team members

Giving feedback, coaching and mentoring

Problem solving

Developing practical solutions to workplace problems (i.e. within scope of own role)

Showing independence and initiative in identifying problems (i.e. within scope of own role)

Solving problems individually or in teams (i.e. within scope of own role)

Applying a range of strategies in problem solving

Using numeracy skills to solve problems

Testing assumptions and taking context into account (i.e. with an awareness of assumptions made and work context)

Listening to and resolving concerns in relation to workplace issues

Resolving customer concerns relative to workplace responsibilities

Initiative and enterprise

Adapting to new situations (i.e. within scope of own role)

Being creative in response to workplace challenges (i.e. within relevant guidelines and protocols)

Identifying opportunities that might not be obvious to others (i.e. within a team or supervised work context)

Generating a range of options in response to workplace matters

Translating ideas into action (i.e. within own work role)

Developing innovative solutions (i.e. within a team or supervised work context and within established guidelines)

Developing a strategic, creative, long-term vision

Planning and organising

Collecting, analysing and organising information (i.e. within scope of own role)

Using organisation systems for planning and organising (i.e. if applicable to own role)

Being appropriately resourceful

Taking initiative and making decisions within workplace role (i.e. within authorised limits)

Participating in continuous improvement and planning processes (i.e. within scope of own role)

Working within or establishing clear work goals and deliverables

Determining or applying required resources (i.e. within scope of own role)

Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles)

Managing time and priorities (i.e. in relation to tasks required for own role)

Adapting resource allocations to cope with contingencies (i.e. if relevant to own role)


Being self-motivated (i.e. in relation to requirements of own work role)

Articulating own ideas (i.e. within a team or supervised work context)

Balancing own ideas and values with workplace values and requirements

Monitoring and evaluating own performance (i.e. within a team or supervised work context)

Taking responsibility at the appropriate level


Being open to learning new ideas and techniques)

Learning in a range of settings including informal learning

Participating in ongoing learning

Learning in order to accommodate change

Learning new skills and techniques

Taking responsibility for own learning (i.e. within scope of own work role)

Contributing to the learning of others (e.g. by sharing information)

Applying a range of learning approaches (i.e. as provided)

Developing own learning pathways

Participating in developing own learning plans (e.g. as part of performance management)


Using technology and related workplace equipment (i.e. if within scope of own role)

Using basic technology skills to organise data

Adapting to new technology skill requirements (i.e. within scope of own role)

Applying OHS knowledge when using technology

Applying technology as a management tool