This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:
responding to customer enquiries
sales and service
maintaining financial records
performing clerical duties
applying fundamental skills in banking, credit management, insurance and retail financial services
13 units must be achieved:
4 core units
plus9 elective units
6 elective units must be selected from the elective list below.
The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC301A Work effectively in the financial services industry
The primary pathway from this qualification is entry level employment in a range of financial services sectors.
Pathways from the qualification
Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au under Training Packages/Industry) or the relevant regulator for specific guidance on requirements.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Industry/enterprise requirements for this qualification include:
conducting research to collect and analyse information and present it in report form
having the ability to question, clarify and evaluate information
investigating and negotiating to resolve disputes
liaising with internal and external personnel with an ability to â€˜readâ€™ verbal and non-verbal body language
using a range of techniques and sales skills to elicit feedback from customers
using specialist language in written and oral communication
writing in a range of styles to suit different audiences
receiving feedback on performance
referring matters to nominated person as required
working as a member of a team and applying knowledge of oneâ€™s own role to achieve team goals
collecting, comparing and contrasting data in order to create reports
using problem solving tools and techniques to balance and reconcile amounts
Initiative and enterprise
contributing to solutions to workplace challenges
contributing to the design and preparation of reports to effectively present workplace information
identifying cross-selling opportunities
Planning and organising
contributing to the planning process by researching and validating information relating to estates
planning work considering resources, time and other constraints
processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks
managing own time and priorities and dealing with contingencies
operating within industry and organisational codes of practice, legislation and regulations
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
acquiring and applying knowledge of services and organisational policies and procedures
asking questions to clarify instructions
seeking advice on technical issues
using online help and manuals to solve basic technology problems
using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports
using technology to assist the management of information and to assist the planning process