Certificate III in Financial Services

This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties such as:

responding to customer enquiries

sales and service

maintaining financial records

performing clerical duties

applying fundamental skills in banking, credit management, insurance and retail financial services


13 units must be achieved:

4 core units

plus9 elective units

6 elective units must be selected from the elective list below.

The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

add topic FNSINC301A Work effectively in the financial services industry

add topic BSBOHS201A Participate in OHS processes

add topic BSBWOR203A Work effectively with others

add topic BSBWOR204A Use business technology

Elective units of competency:

add topic FNSACC301A Process financial transactions and extract interim reports

add topic FNSACC303A Perform financial calculations

add topic FNSACM302A Prepare, match and process receipts

add topic FNSACM303A Process payment documentation

add topic FNSASIC301C Establish client relationship and analyse needs

add topic FNSASIC302C Develop, present and negotiate client solutions

add topic FNSASIC303A Provide advice on First Home Saver Account Deposit Products and Non-cash Payments

add topic FNSASIC305A Provide Tier 2 personal advice in general insurance

add topic FNSCRD301A Process applications for credit

add topic FNSCRD302A Monitor and control accounts receivable

add topic FNSCRD405A Manage overdue customer accounts

add topic FNSCUS402A Resolve disputes

add topic FNSIAD301A Provide general advice on financial products and services

add topic FNSILF302A Process a life insurance application

add topic FNSILF303A Issue a life insurance policy

add topic FNSPRT301A Establish entitlements to an intestate estate

add topic FNSPRT302A Administer a non-complex estate

add topic FNSPRT303A Administer a non-complex trust

add topic FNSRTS301A Provide customer service in a retail agency

add topic FNSRTS302A Handle foreign currency transactions

add topic FNSRTS303A Balance retail transactions

add topic FNSRTS304A Administer debit card services

add topic FNSRTS305A Process customer accounts

add topic FNSRTS306A Process customer transactions

add topic FNSRTS307A Maintain Automatic Teller Machine (ATM) services

add topic FNSRTS308A Balance cash holdings

add topic FNSRTS309A Maintain main bank account

add topic FNSRTS401A Manage credit card services

add topic FNSRTS402A Prepare government returns and reports

add topic FNSSUP301A Process superannuation fund payments

add topic FNSSUP302A Establish, maintain and process superannuation records

add topic FNSSUP303A Process superannuation contributions

add topic FNSSUP304A Process superannuation rollover benefits

add topic FNSSUP305A Implement member investment instructions

add topic FNSSUP306A Terminate superannuation plans

add topic BSBCCO201A Action customer contact

add topic BSBCCO304B Provide sales solutions to customers

add topic BSBCMM301A Process customer complaints

add topic BSBCUS301A Deliver and monitor a service to customers

add topic BSBCUS403A Implement customer service standards

add topic BSBITU304A Produce spreadsheets

add topic BSBITU305A Conduct online transactions

add topic BSBITU306A Design and produce business documents

add topic BSBRKG303B Retrieve information from records

add topic BSBRKG304B Maintain business records

add topic BSBWOR301A Organise personal work priorities and development

add topic TAEDEL404A Mentor in the workplace


    Pathways into the qualification

    The primary pathway from this qualification is entry level employment in a range of financial services sectors.

    Pathways from the qualification

    Depending on the sector entered specialist FNS10 Financial Services Training Package qualifications at Certificate III and IV would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au under Training Packages/Industry) or the relevant regulator for specific guidance on requirements.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


conducting research to collect and analyse information and present it in report form

having the ability to question, clarify and evaluate information

investigating and negotiating to resolve disputes

liaising with internal and external personnel with an ability to ‘read’ verbal and non-verbal body language

using a range of techniques and sales skills to elicit feedback from customers

using specialist language in written and oral communication

writing in a range of styles to suit different audiences


receiving feedback on performance

referring matters to nominated person as required

working as a member of a team and applying knowledge of one’s own role to achieve team goals

Problem solving

collecting, comparing and contrasting data in order to create reports

using problem solving tools and techniques to balance and reconcile amounts

Initiative and enterprise

contributing to solutions to workplace challenges

contributing to the design and preparation of reports to effectively present workplace information

identifying cross-selling opportunities

Planning and organising

contributing to the planning process by researching and validating information relating to estates

planning work considering resources, time and other constraints

processing routine documents and maintaining files, managing information, and scheduling and coordinating competing tasks


managing own time and priorities and dealing with contingencies

operating within industry and organisational codes of practice, legislation and regulations

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed


acquiring and applying knowledge of services and organisational policies and procedures

asking questions to clarify instructions

seeking advice on technical issues

using online help and manuals to solve basic technology problems


using electronic communication devices and processes such as internet, software packages and email, to produce written correspondence and reports

using technology to assist the management of information and to assist the planning process