Certificate IV in Credit Management

This qualification reflects entry level job roles in credit management that apply in a range of financial services sectors and to credit management functions in other industries.

The qualification includes the Units of Competency which could meet the educational requirements for the obtaining of an Australian Credit Licence (ACL). Conditions relating to ASIC accreditation should be obtained from ASIC.

The Commonwealth Government will assume responsibility for the Uniform Consumer Credit Code (UCCC) by enacting it as Commonwealth law. Consumer Credit Protection legislation was enhanced on 17 September 2009 and the Consumer Credit Reforms commenced on 1 July 2010. The Australian Securities and Investments Commission (ASIC) will administer credit provider regulation.

Anyone who engages in certain credit activities requires an Australian Credit Licence (ACL). They will need to:

have registered with ASIC between 1 April and 30 June 2010 (inclusive) and apply for an Australian credit licence (ACL) between 1 July 2010 and 31 December 2010 (applicable only to currently registered credit participants)

apply for an ACL from 1 July 2010 (applicable to new entrants to the credit market).


Packaging Rules

12 units must be achieved:

9 core units

plus3 elective units.

all elective units of competency can be selected from the elective bank below or from units aligned to Certificate IV qualifications in the FNS10 Financial Services Training Package

A maximum of 2 electives may be selected from units aligned to Certificate III or Diploma qualifications in the FNS10 Financial Services Training Package

A maximum of 2 electives may be selected from units aligned to Certificate IV or Diploma qualifications from another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBCOM405A Promote compliance with legislation

add topic FNSCRD401A Assess credit applications

add topic FNSCRD402A Establish and maintain appropriate securitisation

add topic FNSCRD403A Manage and recover bad and doubtful debts

add topic FNSCRD404A Utilise the legal process to recover outstanding debt

add topic FNSCRD405A Manage overdue customer accounts

add topic FNSCUS402A Resolve disputes

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSRSK401A Implement risk management strategies

Elective units of competency:

add topic BSBCCO201A Action customer contact

add topic BSBCMM301A Process customer complaints

add topic BSBCUS403A Implement customer service standards

add topic BSBFIA401A Prepare financial reports

add topic BSBMGT405A Provide personal leadership

add topic BSBOHS303B Contribute to OHS hazard identification and risk assessment

add topic BSBSMB407A Manage a small team

add topic BSBWOR402A Promote team effectiveness

add topic BSBWOR501A Manage personal work priorities and professional development

add topic FNSACC401A Process business tax requirements

add topic FNSCNV506A Establish and manage a trust account

add topic FNSCRD503A Promote understanding of the role and effective use of consumer credit

add topic FNSRSK502A Assess risks


    Qualification Pathway

    The primary pathway from this qualification is entry level employment in job roles including:

    credit officer

    credit controller

    credit analyst

    recoveries officer

    reconciliation officer

    credit services officer

    credit/lending officer

    customer service officer

    credit manager (in smaller organisations)

    This qualification may be suited to an Australian Apprenticeship pathway.

    A learning pathway such as FNS51510 Diploma of Credit Management would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


assisting clients to identify financial goals and to prioritise and assess their current financial situation

liaising with debtors and using negotiation strategies to resolve disputes, queries and problems

providing financial counselling and communicating in plain language

using excellent interpersonal, telephone and written skills


developing a rapport with clients when identifying their needs, objectives and financial situation

liaising with clients, debtors and a range of other people internal and external to the organisation

Problem solving

analysing and synthesising information and determining levels of credit risk

applying risk management criteria in assessing credit applications and security requirements

calculating interest/loan repayments

collecting, comparing and contrasting data

comparing products and services in order to offer clients different options

using problem solving tools and techniques

Initiative and enterprise

generating a range of options for clients to consider

initiating legal processes in line with client need and legal requirements

referring non-routine problems to a nominated person

translating ideas into action

Planning and organising

contributing to the planning process by researching, analysing and validating information relating to debts

processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks


acting as a role model for others

defining and understanding own work role

taking to management, concerns with own level of responsibility

understanding and acting to ensure compliance requirements are met

working ethically and complying with organisational, professional code of practice and legislative requirements


acquiring and applying knowledge of credit legislation, products and services

applying learning to develop improved practices

coaching and mentoring others to acquire new knowledge and skills

contributing to the learning of others through implementing team building exercises

developing and maintaining professional competency


operating the organisation's business or records management system

using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents

using technology to assist the management of information and to assist the planning process