Certificate IV in Personal Trust Administration

This qualification is designed to reflect job roles in personal trust administration.


11 units must be achieved:

7 core units

plus4 elective units.

2 elective units must be selected from Group A or elsewhere in this Training Package.

The remaining 2 elective units may be selected from Group A, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification.

Candidates may count 1 unit from Group B below as a credit towards this qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSPRT401A Administer an intestate estate

add topic FNSPRT402A Prepare a will

add topic FNSPRT403A Administer a complex estate

add topic FNSPRT404A Administer a complex trust

add topic FNSPRT405A Establish powers of attorney

add topic FNSPRT406A Administer powers of attorney or financial administration orders

Elective units of competency:

Group A

add topic FNSACC403A Make decisions in a legal context

add topic FNSCUS401A Participate in negotiations

add topic FNSCUS402A Resolve disputes

add topic FNSFPL401A Extract and analyse information on specified financial strategies and products

add topic FNSPIM409A Maintain customer relationships

add topic FNSPRT501A Advise clients on Trust Structures

add topic FNSPRT502A Advise clients in Estate Planning

add topic BSBCOM405A Promote compliance with legislation

add topic BSBCUS402A Address customer needs

add topic BSBREL402A Build customer relationships and business networks

add topic BSBRSK401A Identify risk and apply risk management processes

add topic BSBWOR402A Promote team effectiveness

add topic BSBWOR404B Develop work priorities

Group B

add topic FNSPRT301A Establish entitlements to an intestate estate

add topic FNSPRT302A Administer a non complex estate

add topic FNSPRT303A Administer a non complex trust


    A further learning pathway utilising qualifications such as Diploma of Personal Trustees would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


conducting research to collect and analyse information and present it in report form

dealing empathetically with clients who may be experiencing stress

liaising with internal and external personnel with an ability to 'read' verbal and nonverbal body language

questioning, clarifying and evaluating information

using a range of techniques and sales skills to select appropriate product for the customer

using conflict resolution and negotiation skills as required

using specialist language in written and oral communication

writing in a range of styles to suit different audiences


using relationship building skills when seeking personal information from clients

working with clients from a range of cultural and social backgrounds

working with specialists to achieve the best outcome for the client

Problem solving

applying investigative skills to collect information, locate assets and determine liabilities

comparing products and services in order to offer clients different options

determining asset allocation strategies in accordance with client needs and legislative requirements

identifying risk and fraud indicators

preparing and interpreting complex financial statements and performing complex financial calculations

Initiative and enterprise

aligning customer characteristics to ‘best product’

identifying cross-selling opportunities

reviewing emerging industry trends continually and applying to product and service knowledge

Planning and organising

managing information and scheduling and coordinating competing tasks

meeting statutory requirements when administering estates and trusts

processing routine documents and maintaining files

preparing, executing, reviewing and storing legal documentation and other client information


defining and understanding own work role

managing own time and priorities and dealing with contingencies

understanding and acting upon compliance matters

working ethically and complying with industry professional code of practice and legislative requirements


applying self-learning by accessing manuals, online help and others in the workplace to solve technology problems

undertaking induction and other training to maintain product knowledge


operating the organisation’s business or records management system

using business technology such as computers and applying word processing, spreadsheet and database skills to produce workplace documents

using technology to assist the management of information and to assist the planning process