Certificate IV in Financial Services

This qualification is intended to provide a flexible general purpose pathway in the financial services industry. It is intended to meet the training needs of employees with roles that involve working across a range of duties in the financial services sector where a specialist qualification is not the most suitable qualification to meet their training needs.

For current advice on ASIC compliance under RG146 refer to the advice bulletin on the IBSA website or contact ASIC.

The job roles that this qualification is likely to address are:

Generalist financial services roles where a varied skill base is required

Retail financial services officer in a small branch or organisation where the role is varied

Retail or wholesale financial services administration staff (where a financial services qualification is better suited to address industry and compliance knowledge/skill training outcomes to support employee in the role).

Leading/supervising a team

Performing duties of a first line supervisor


13 units must be achieved:

1 core units

plus12 elective units.

8 elective units must be selected from the elective units listed below or from a Certificate IV qualification in this Training Package, a minimum of 6 of these units must be FNS coded units regardless of where they are chosen from.

The remaining 4 elective units may be selected from the electives units listed below, any endorsed Training Package or accredited course at Certificate IV or Diploma level. 2 of these elective units may be chosen at Certificate III level.

Where generic imported units are chosen, they must reflect the level of the qualification being taken and the occupational intent of the learner.

Note: Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

Elective units of competency:

Entry level skill units

add topic BSBOHS201A Participate in OHS processes

add topic BSBWOR203A Work effectively with others

add topic BSBWOR204A Use business technology

ASIC units

add topic FNSASIC301C Establish client relationship and analyse needs

add topic FNSASIC302C Develop, present and negotiate client solutions

General financial service units

add topic FNSACC402A Prepare operational budgets

add topic FNSACC403A Make decisions in a legal context

add topic FNSACC405A Maintain inventory records

add topic FNSBKG405A Establish and maintain a payroll system

add topic FNSBNK401A Coordinate a small business customer portfolio

add topic FNSBNK402A Align banking products with the needs of small business customers

add topic FNSBNK403A Provide services in a Business Transaction Centre

add topic FNSBNK404A Promote mobile banking services

add topic FNSBNK405A Provide mobile banking sales and service

add topic FNSBNK406A Manage customer visits

add topic FNSCUS401A Participate in negotiations

add topic FNSCUS402A Resolve disputes

add topic FNSFMK401A Reconcile financial transactions

add topic FNSFMK402A Develop and maintain knowledge of financial markets products

add topic FNSFMK403A Interpret financial markets information

add topic FNSFMK505A Comply with financial services legislation and industry codes of practice

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

add topic FNSORG401A Conduct individual work within a compliance framework

add topic FNSINC501A Conduct product research to support recommendations

add topic FNSPIM410A Collect, assess and use information

add topic FNSRSK401A Implement risk management strategies

add topic FNSSAM401A Sell financial products and services

add topic FNSSAM402A Implement a sales plan

add topic FNSSAM403A Prospect for new clients

Mortgage lending

add topic FNSCRD401A Assess credit applications

add topic FNSCRD402A Establish and maintain appropriate securitisation

add topic FNSCRD403A Manage and recover bad and doubtful debts

add topic FNSCRD404A Utilise the legal process to recover outstanding debt

add topic FNSCRD405A Manage overdue customer accounts

add topic FNSCRD503A Promote understanding of the role and effective use of consumer credit

Generic units

add topic BSBADM405B Organise meetings

add topic BSBCCO402A Gather, collate and record information

add topic BSBCMM401A Make a presentation

add topic BSBCOM401B Organise and monitor the operation of compliance management system

add topic BSBCOM402B Implement processes for the management of a breach in compliance requirements

add topic BSBCOM405A Promote compliance with legislation

add topic BSBCUS401A Coordinate implementation of customer service strategies

add topic BSBCUS402A Address customer needs

add topic BSBCUS403A Implement customer service standards

add topic BSBINM401A Implement workplace information system

add topic BSBITS401A Maintain business technology

add topic BSBITU402A Develop and use complex spreadsheets

add topic BSBLEG413A Identify and apply the legal framework

add topic BSBLEG415A Apply the principles of contract law

add topic BSBMGT401A Show leadership in the workplace

add topic BSBMGT403A Implement continuous improvement

add topic BSBMGT405A Provide personal leadership

add topic BSBOHS403B Identify hazards and assess OHS risks

add topic BSBOHS404B Contribute to the implementation of strategies to control OHS risk

add topic BSBPMG403A Apply cost management techniques

add topic BSBPMG404A Apply quality management techniques

add topic BSBPMG407A Apply risk management techniques

add topic BSBREL402A Build client relationships and business networks

add topic BSBRES401A Analyse and present research information

add topic BSBRKG404A Monitor and maintain records in an online environment

add topic BSBRSK401A Identify risk and apply risk management processes

add topic BSBSMB407A Manage a small team

add topic BSBWOR401A Establish effective workplace relationships

add topic BSBWOR402A Promote team effectiveness

add topic BSBWOR404B Develop work priorities

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

add topic TAEDEL404A Mentor in the workplace


    This qualification would provide a pathway into any Diploma level qualification in the Financial Services training package, based upon the electives chosen.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


accessing professional networks

developing and writing reports to specifications

preparing and presenting routine and complex correspondence in appropriate electronic formats

questioning, listening and clarifying client's requirements

using effective telephone techniques and having the ability to negotiate resolutions with clients and colleagues


coordinating professional development activities and seeking peer reviews

developing a rapport with clients when identifying their needs, objectives and financial situation

receiving feedback on performance

referring matters to a nominated person as required

seeking feedback on research findings

Problem solving

checking the accuracy of calculations

collecting, comparing and contrasting data in order to create reports

conducting trend and risk analyses including product modelling

identifying and resolving inconsistencies in data

Initiative and enterprise

applying referral skills

continually reviewing and applying emerging industry trends to product and service knowledge

developing administrative processes to implement financial plans

researching alternative options for clients' needs

Planning and organising

developing and maintaining systems, records and reporting procedures

processing workplace documentation and maintaining files; managing information; scheduling and coordinating competing tasks

undertaking research and developing solutions such as financial plans


acting as a role model for others

planning own work schedule and monitoring and evaluating own work performance

taking to management, concerns with own level of responsibility

understanding own work role and working within it

working ethically and complying with all industry codes of practice and legislative requirements


applying learning to develop improved practices

developing and maintaining professional competency

following workplace safety procedures

identifying opportunities for professional development

seeking expert advice as required using

online help for self-learning purposes


conducting web searches and using corporate templates

operating computers and using word processing, spreadsheet and database skills to produce workplace documentation

using business technology to access, organise and monitor information

using research data devices and telecommunication devices and equipment