Diploma of Finance and Mortgage Broking Management

This qualification reflects management job roles in finance broking (including mortgaging broking), including roles that are independent, undertaken through an aggregator, or involve managing a workplace team.


15 units must be achieved:

10 core units

plus5 elective units.

3 elective units must be selected from the elective units listed below.

The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV, Diploma or Advanced Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:

add topic FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers

add topic FNSFMB401A Prepare loan application on behalf of finance or mortgage broking clients

add topic FNSFMB402A Provide finance and mortgage broking services

add topic FNSFMB403A Present broking options to client

add topic FNSFMB502A Identify and develop complex broking options for client

add topic FNSFMB503A Present broking options to client with complex needs

add topic FNSFMB504A Implement complex loan structures

add topic FNSFMK505A Comply with financial services legislation and industry codes of practice

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic BSBRSK401A Identify risk and apply risk management processes

Elective units of competency:

add topic FNSFMB501A Settle applications and loan arrangements in the finance and mortgage broking industry

add topic FNSORG502A Develop and monitor policy and procedures

add topic FNSPRM601A Establish, supervise and monitor practice systems to conform with legislation and regulations

add topic FNSPRM602A Improve the practice

add topic FNSPRM603A Grow the practice

add topic FNSRSK501A Undertake risk identification

add topic FNSRSK502A Assess risks

add topic FNSRSK602A Determine and manage risk exposure strategies

add topic BSBINM401A Implement workplace information system

add topic BSBMGT502B Manage people performance

add topic BSBMGT515A Manage operational plan

add topic BSBMGT605B Provide leadership across the organisation

add topic BSBOHS303B Contribute to OHS hazard identification and risk assessment

add topic BSBSMB405A Monitor and manage small business operations

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace


    Pathways for candidates entering this qualification include:

    Certificate IV in Finance and Mortgage Broking

    A further learning pathway could be study in relevant higher education programs.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


building trust and a rapport with clients

developing and writing reports to specifications

documenting clients’ complex or special needs to protect interests of clients and broker

interpreting client requirements and tailoring products to meet their needs

preparing and presenting correspondence in appropriate electronic format

presenting complex information to the client

questioning, listening and clarifying clients’ requirements

using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues

using excellent customer service skills and maintaining an ongoing relationship with clients

using excellent interpersonal skills to meet a client’s personal needs


conducting performance appraisals

consulting other financial services professionals as required

coordinating actions with other professionals

making constructive contributions to group decision making processes

managing the process of monitoring and reviewing team performance

providing feedback, support and encouragement to team members

Problem solving

checking the accuracy of calculations

conducting trend and risk analyses including product modelling

determining security protocols

identifying and resolving inconsistencies in information

identifying OHS hazards and risk control

planning for contingencies and using problem solving techniques to resolve workplace issues

testing strategic assumptions

undertaking risk identification, evaluating risk controls and conducting probability assessments

Initiative and enterprise

analysing, modelling, prioritising and measuring risk loan structures/options

aligning customer characteristics to ‘best product’

continuously reviewing and applying emerging industry trends to product and service knowledge

generating a range of options for clients to consider

Planning and organising

coordinating people, resources and or equipment to achieve optimum results

creating action plans for complex loans to meet timelines and priorities

establishing and maintaining records

undertaking research and developing complex solutions


acting as a role model for others

managing own time and priorities and dealing with contingencies

planning one’s work schedule and monitoring and evaluating own work performance

understanding own work role and working within it

working ethically and complying with all industry codes of practice and legislative requirements


adapting to change in technology and/or work practices

developing and maintaining personal competency

following workplace safety procedures

identifying and encouraging opportunities for professional development

seeking assistance and expert advice on behalf of clients


applying technology through the utilisation and application of computers, organisational software, organisational templates and telecommunication devices

conducting web searches to research information

using business technology to access, organise and monitor information