Diploma of Superannuation

This qualification is designed to reflect job roles in the superannuation industry and may involve providing leadership, guidance and responsibility for the superannuation work outcomes of others. Possible work functions may include:

developing sales and marketing strategies

establishing and maintaining relationships with employers

establishing and maintaining relationships with insurers

implementing quality systems

managing complaints

managing superannuation compliance systems

preparing documents and reports on superannuation matters

providing advice in superannuation

supervising administration activities of a superannuation fund.


Packaging Rules

12 units must be achieved.

3 core units

plus9 elective units

If ASIC Tier 1 compliance in superannuation is required, all units from Group A must be selected

A maximum of 2 electives must be selected from Group B, and at least 2 other units from Groups A, B, C or D

A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications in the FNS10 Financial Services or another endorsed Training Package or accredited course

One (1) elective may be selected from units aligned to Diploma qualifications in the FNS10 Financial Services or other Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic BSBOHS404B Contribute to the implementation of strategies to control OHS risk

add topic FNSINC401A Apply principles of professional practice to work in the financial services industry

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective units of competency:

Group A

add topic FNSASICU503A Provide advice in Superannuation

add topic FNSIAD501A Provide appropriate services, advice and products to clients

add topic FNSCUS505A Determine client requirements and expectations

add topic FNSCUS506A Record and implement client instructions

add topic FNSINC501A Conduct product research to support recommendations

Group B

add topic FNSSUP407A Assess complex superannuation benefit or insurance claim

add topic FNSSUP502A Supervise insurer liaison

add topic FNSSUP503A Develop client relationships with employers and establish superannuation systems

add topic FNSSUP504A Provide advanced customer service to superannuation clients

add topic FNSSUP505A Produce reports for superannuation

add topic FNSSUP506A Supervise and monitor operational guidelines in a superannuation organisation

add topic FNSSUP507A Review compliance with regulatory and contractual requirements

add topic FNSSUP508A Provide effective information to members

add topic FNSSUP509A Work within a defined benefit fund

Group C

add topic FNSSMS501A Invest self-managed superannuation funds assets

add topic FNSSMS502A Manage changes to fund structure

add topic FNSSMS503A Manage administration activities of a superannuation fund

add topic FNSSMS504A Meet self-managed superannuation funds compliance requirements

add topic FNSSMS505A Support trustee in the selection and performance monitoring of outsourced services

Group D (General)

add topic BSBITS401A Maintain business technology

add topic BSBMGT403A Implement continuous improvement

add topic BSBMGT605B Provide leadership across the organisation

add topic BSBMKG501B Identify and evaluate marketing opportunities

add topic BSBPMG404A Apply quality management techniques

add topic BSBPMG510A Manage projects

add topic BSBRES401A Analyse and present research information

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic FNSFMK505A Comply with financial services legislation and industry codes of practice

add topic FNSIAD501A Provide appropriate services, advice and products to clients

add topic FNSCUS501A Develop and nurture relationships with clients, other professionals and third party referrers

add topic FNSORG503A Develop a resource plan

add topic FNSORG504A Monitor and supervise work practices to meet financial services regulatory requirements

add topic FNSORG604A Establish outsourced services and monitor performance

add topic FNSSUP501A Supervise complaints procedures

add topic TAADEL504B Lead and coordinate training services

Note: Certain elective units may be required to progress to membership of professional organisations, articulate with defined credit into further study in FNS10 qualifications or higher education programs. Learners should establish such requirements or credit arrangements where they apply in order to make appropriate choices.


    Qualification Pathway

    Preferred pathways for candidates entering this qualification include:

    FNS40910 Certificate IV in Superannuation

    The primary pathway from this qualification is employment in superannuation job roles such as:

    as a team member or leader in a large organisation

    an outsourced service provider

    superannuation specialist in the customer marketplace.

    This qualification may meet Australian Securities and Investments Commission (ASIC) requirements for Tier 1 compliance. Guidance should be sought from ASIC or an appropriate industry body on the selection of units required. Prerequisites units include:

    FNSINC501A Conduct product research to support recommendations

    FNSIAD501A Provide appropriate services, advice and products to clients

    FNSCUS505A Determine client requirements and expectations

    FNSCUS506A Record and implement client instructions

    An Australian Apprenticeship pathway may be possible for this qualification depending on the State or Territory training authority declaration policy.

    A further learning pathway utilising qualifications such as FNS60510 Advanced Diploma of Superannuation would support career progression.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


building trust and a rapport with clients

conducting research to collect and analyse information and presenting it in report form

developing communication systems for ensuring compliance with organisation's policies and procedures

interpreting client requirements and tailoring products to meet their needs

managing unresolved disputes, consulting staff and establishing relationships with government information sources

questioning, clarifying and evaluating information

using excellent customer service skills and maintaining an ongoing relationship with clients


monitoring and supporting internal complaints procedures

seeking feedback from clients on service levels and making referrals to specialists as required

supervising work practices and distributing research findings to relevant parties for feedback

supporting staff to implement systems

Problem solving

analysing and synthesising information and determining levels of risk

collecting, comparing and contrasting data

interpreting company policy

resolving customer complaints

surveying potential risk exposure

using dispute resolution techniques

using online help to solve problems with systems

using problem solving tools and techniques

Initiative and enterprise

aligning customer characteristics to the 'best product'

continually reviewing and applying emerging industry trends to product and service knowledge

determining appropriate strategies for implementing clients' instructions

generating a range of options for clients to consider

identifying clients with special needs

implementing continuous improvement practices

seeking specialist advice as required

Planning and organising

developing and maintaining systems, records and reporting procedures

ensuring the integrity of systems, records and reporting procedures are maintained

implementing internal monitoring/audit program to ensure ongoing compliance

undertaking research and developing complex solutions to address clients' needs


complying with legislation and all statutory requirements

managing own time and priorities and dealing with contingencies

planning own work, predicting consequences and identifying improvements

self-directing application of knowledge

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed


adapting to change in technology and/or work practices

defining and understanding own work role's level of responsibility

developing and maintaining personal competency

encouraging continuous education and professional development

facilitating internal training to ensure staff have the knowledge and skills to implement quality and compliance systems

identifying opportunities for professional development

knowing and following workplace safety procedures

maintaining knowledge of legislation, products and services


conducting web searches and using corporate templates

operating computers, using word processing, spreadsheet and database skills to produce workplace documentation

using business technology to access, organise and monitor information

using research data devices and telecommunication devices and equipment