FNS60610 - Advanced Diploma of Banking Services Management
Advanced Diploma of Banking Services Management
This qualification is designed to flexibly reflect senior management and/or sales and service job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments.
14 units must be achieved:
9 core units
plus5 elective units
a minimum of 2 of the required elective units of competency must be selected from the elective bank below
a maximum of 2 electives may be selected from units aligned to other Diploma or Advanced Diploma qualifications in the FNS10 Financial Services Training Package
a maximum of 2 electives may be selected from Diploma or Advanced Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
FNSPRM605A Establish or review marketing, client services and supplier relationships
FNSPRM606A Establish or review human resources, administration and information support
FNSRSK601A Develop and implement risk mitigation plan
NOTE Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.
Preferred pathways for candidates entering this qualification include:
FNS50910 Diploma of Banking Services Management
or relevant FNS10 Financial Services Training Package qualifications from other industry sectors.
The primary pathway from this qualification is employment in banking and related organisations managing:
sales and marketing
commercial and retail lending
customer contact service centres.
A further learning pathway could be study in relevant higher education programs. Learners should establish relevant qualifications and any credit arrangements that may apply in order to make appropriate elective choices in this qualification.
Industry/enterprise requirements for this qualification include:
developing a rapport with clients and communicating ideas and information cognisant of clients' social and cultural diversity and special needs
fostering business relationships and providing a high level of customer service and relationship management
negotiating with clients to develop tailored products and services
possessing excellent presentation skills with an ability to 'read' verbal and non-verbal body language
presenting information to clients in plain language and using a range of techniques including questioning, clarifying and evaluating information to elicit feedback
researching and consulting with a wide range of users internal and external to the organisation
lead and develop team members to build performance
acting as a role model for others
coaching and mentoring staff on new products, services and sales techniques
delegating and briefing sales team members on their roles, responsibilities and targets
producing a positive and productive workplace that encourages maximum participation
using analytical, evaluative and deductive reasoning skills to assess the impact of trends on product performance
developing innovative sales strategies aligned to client's needs and organisational goals
treating new and emerging challenges as opportunities to develop approaches to capitalise on them
Initiative and enterprise
monitoring the external environment and identifying emerging practices and trends
demonstrating leadership in evaluating policies and procedures
developing action and sales plans to meet timelines and priorities
undertaking complex market research and developing complex product and services-based solutions
Planning and organising
coordinating people, resources and/or equipment to achieve optimum results
setting own plans for meeting targets and KPIs
establishing and maintaining client databases, documentation and records
managing own time and priorities and dealing with contingencies
taking responsibility as required by work role and ensuring all organisational policies and procedures are followed
working ethically and complying with all industry codes of practice and legislative requirements
adapting to change in technology and/or work practices
contributing to the learning of others by providing coaching, conducting team meetings and supplying information
developing and maintaining personal competency
identifying opportunities for professional development
maintaining currency of knowledge of financial products and services
using online help for self-learning purposes
operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
using business technology to access, organise and monitor client and product information
using research data devices and telecommunication devices and equipment