Certificate II in Timber Merchandising

This qualification is designed for job roles in the timber merchandising sector of the forest and forest products industry.


Total number of units = 13

6 core units plus

7 elective units, consisting of:

3 units from Group A

up to 4 units from Group A and/or Group B

up to 2 units recommended for packaging at Certificate I, II or III level from this or any other endorsed Training Package or state/territory accredited course.

Elective units must be relevant to work undertaken in the timber merchandising sector of the industry.



Unit Code

Unit Title


add topic FPICOR2201B

Work effectively in the forest and forest products industry

add topic FPICOR2202B

Communicate and interact effectively in the workplace

add topic FPICOR2203B

Follow environmental care procedures

add topic FPICOR2205B

Follow OHS policies and procedures


Interact with customers

add topic SIRXSLS002A

Advise on products and services



Unit Code

Unit Title

Sawing Operations

add topic FPICOT2205B

Tail out materials

add topic FPICOT2208B

Resaw boards and timber

add topic FPICOT2218B

Cross cut materials with a fixed saw

add topic FPICOT2229B

Dock material to length

add topic FPICOT2238A

Cut materials with a hand-held chainsaw

add topic FPITMM2201B

Cut material to length and angles

add topic FPITMM2202B

Machine material

add topic FPIWPP2201B

Cut panels

Grading & Testing

add topic FPICOR2207B

Maintain quality and product care

add topic FPICOT2212B

Grade hardwood sawn and milled products

add topic FPICOT2213B

Grade softwood sawn and milled products

add topic FPICOT2214B

Grade cypress sawn and milled products

add topic FPICOT2215B

Visually stress grade hardwood

add topic FPICOT2216B

Visually stress grade softwood

add topic FPICOT2217B

Visually stress grade cypress

Warehousing & Distribution

add topic FPICOT2228B

Store materials


Build and maintain timber stacks

add topic SIRXINV001A

Perform stock control procedures

add topic TLIA2012A

Pick and process orders

add topic TLID2010A

Operate a forklift

add topic TLID2012A

Operate specialised load shifting equipment

add topic TLID2013A

Move materials mechanically using automated equipment

add topic TLILIC2001A

Licence to operate a forklift truck


add topic BSBCUS301B

Deliver and monitor a service to customers


Apply wood and timber product knowledge


Apply point-of-sale handling procedures


Balance and secure point-of-sale terminal

add topic SIRXICT001A

Operate retail technology


Merchandise products

add topic SIRXRSK001A

Minimise theft


Sell products and services

Timber Products

add topic FPICOT2207B

Dress boards and timber

add topic FPICOT2219B

Use hand-held tools

add topic FPICOT2230B

Assemble products



Unit Code

Unit Title

Machinery & Equipment

add topic FPICOT2237A

Maintain chainsaws

add topic TLIC2002A

Drive light rigid vehicle

add topic TLIC3003A

Drive medium rigid vehicle

Load Handling

add topic TLID2004A

Load and unload goods/cargo

add topic TLID2047A

Prepare cargo for transfer with slings

Safety & Quality Processes


Maintain and contribute to energy efficiency


Provide first aid

Administration & Business

add topic BSBINM201A

Process and maintain workplace information

add topic BSBITU201A

Produce simple word processed documents

add topic BSBWOR204A

Use business technology

add topic SIRXADM001A

Apply retail office procedures

add topic SIRXFIN002A

Perform retail finance duties


    This qualification has one employment pathway for timber merchandising. This is:

    Customer Service / Sales Assistant (Retail or Wholesale)

    Entry may be gained through progression from a lower level FPI qualification or recognition of existing industry experience or qualifications.

    This qualification may be suited to an Australian Apprenticeship pathway.

Entry Requirements

There are no entry requirements.

Licensing Information

Native FPI units may be subject to state or territory licensing, legislative, regulatory or certification requirements.

Some imported units in the elective bank may be subject to state or territory codes, regulations, licences and/or permits. These units must be implemented in line with the licensing requirements outlined in the unit’s parent Training Package.

Employability Skills


The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Apply detailed specialised knowledge of product to provide accurate advice to customers

Conduct communication with customers in a professional, courteous manner, according to store policy

Use effective questioning/active listening and observation skills to identify customers' special requirements

Use verbal and non-verbal communication to develop rapport with customers during service delivery


Convey product knowledge to other staff members as required

Follow work plans to improve environmental practices and resource efficiency

Notify appropriate personnel in the event of an emergency

Provide a quality service environment by treating customers and team members in a courteous and professional manner through all stages of the service/sales procedure


Accurately identify the nature of customer complaints, resolve complaints and provide service to customers according to store policies

Follow safe workplace procedures and safe work instructions for controlling risks

Identify and report occupational health and safety issues and risks in the work area to appropriate personnel

Promptly refer unresolved customer dissatisfaction or complaints to supervisor

Initiative and enterprise

Promptly identify customers with special needs or requirements by observation and questioning

Recognise and act upon opportunities to deliver additional levels of service beyond the customer's immediate request

Suggest improvements to workplace practices and resource efficiency to relevant personnel

Take opportunities to turn incidents of customer dissatisfaction into a demonstration of high quality service to customers in line with store policy

Planning and organising

Access and apply workplace safety procedures

Accurately identify and comply with safety signs and symbols

Accurately locate, record and report workplace information

Gather, convey and receive information


Identify and comply with applicable occupational health and safety, legislative and organisational requirements relevant to communicating and interacting with others

Maintain work relationships

Safely and efficiently follow environmental care procedures according to organisational requirements

Seek appropriate support to assist and improve own performance to achieve personal and organisational goals and objectives


Establish opportunities for professional development in consultation with appropriate personnel in accordance with organisational procedures

Identify opportunities for professional development

Practise and carry out emergency and evacuation procedures in the event of an emergency

Record and report information regarding learning and competency development in accordance with organisational requirements


Select equipment appropriate to work task requirements and use in accordance with manufacturer's recommendations, which may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers

Use a range of communication/electronic equipment