Certificate III in Timber Merchandising

This qualification is designed for job roles in the timber merchandising of the forest and forest products industry.


Total number of units = 13

6 core units plus

7 elective units, consisting of:

3 units from Group A

up to 4 units from Group A and/or Group B

up to 2 units recommended for packaging at Certificate II, III or IV level from this or any other endorsed Training Package or state/territory accredited course.

Elective units must be relevant to work undertaken in the timber merchandising sector of the industry



Unit Code

Unit Title


add topic BSBFLM312C

Contribute to team effectiveness

add topic FPICOR2201B

Work effectively in the forest and forest products industry

add topic FPICOR3201B

Implement safety, health and environment policies and procedures

add topic FPICOR3202B

Conduct quality and product care procedures


Recommend specialised products and services


Build relationships with customers



Unit Code

Unit Title

Logyard and/or Material Preparation

add topic FPICOT3203B

Weigh loads


Build and maintain timber stacks



Apply wood and timber product knowledge

add topic FPICOT3251A

Promote the carbon benefits of wood products

add topic FPITMM3203B

Estimate and cost job

add topic SIRRRPK010A

Recommend home and home improvement products and services

add topic SIRXFIN003A

Produce financial reports


Operate retail information technology systems

add topic SIRXINV002A

Maintain and order stock


Coordinate merchandise presentation


Monitor in-store visual merchandising display


Plan, create and maintain displays


Maintain store safety

add topic SIRXRSK002A

Maintain store security

add topic SIRXRSK003A

Apply store security systems and procedures


Coordinate sales performance

Grading & Testing

add topic FPICOR3204B

Visually assess materials

add topic FPICOT3240B

Grade heavy structural/engineered products

add topic FPICOT3246B

Test heavy structural/engineered products

add topic FPICOT3250A

Prepare timber to meet import/export compliance requirements

Timber Products

add topic FPICOT3204B

Prepare and interpret sketches and drawings

add topic FPICOT3218B

Quote and interpret from manufactured timber product plans

Warehousing & Distribution

add topic FPICOT3236B

Coordinate stock control procedures

add topic TLIA3018A

Organise despatch operations



Unit Code

Unit Title

Machinery & Equipment

add topic TLIC3004A

Drive heavy rigid vehicle

add topic TLIC3005A

Drive heavy combination vehicle

add topic TLID3011A

Conduct specialised forklift operations

add topic TLID3014A

Load and unload vehicles carrying special loads

Safety & Quality Processes

add topic FPICOT3254A

Implement environmentally sustainable work practices in the work area/work site


Maintain and contribute to energy efficiency


Provide advanced first aid


Manage first aid services and resources

add topic TLID3035A

Operate a boom type elevating work platform

Administration & Business

add topic BSBFIA301A

Maintain financial records

add topic BSBINM301A

Organise workplace information

add topic BSBITU306A

Design and produce business documents

add topic ICAICT308A

Use advanced features of computer applications

Communication & Relationships

add topic BSBCMM301B

Process customer complaints

add topic BSBFLM303C

Contribute to effective workplace relationships

Planning & Analysis

add topic BSBFLM305C

Support operational plan

add topic BSBINN201A

Contribute to workplace innovation


    This qualification has five employment pathways for typical operational environments of timber merchandising. These are:

    Customer Service / Sales Assistant (Retail or Wholesale)

    Customer Service Officer

    Sales and Merchandising Team Leader

    Sales and Merchandising Team Leader (Timber Products)

    Timber Advisor

    Entry may be gained through progression from a lower level FPI qualification or recognition of existing industry experience or qualifications.

    This qualification may be suited to an Australian Apprenticeship pathway.

Entry Requirements

There are no entry requirements.

Licensing Information

Native FPI units may be subject to state or territory licensing, legislative, regulatory or certification requirements.

Some imported units in the elective bank may be subject to state or territory codes, regulations, licences and/or permits. These units must be implemented in line with the licensing requirements outlined in the unit’s parent Training Package.

Employability Skills


The following table contains a summary of the employability skills for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on the packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Accurately record and report workplace information, and maintain documentation

Demonstrate features and benefits of products and services to customer to create a buying environment

Provide customers with information in a clear, concise manner

Use appropriate communication and interpersonal techniques with colleagues and others


Actively encourage and support team members to participate in team activities and communication processes, and to take responsibility for their actions

Work collaboratively within a team to meet customers' needs

Establish and maintain communication with others in accordance with safety, health and environmental requirements

Support team members in meeting expected outcomes


Identify and anticipate possible problems and take action to minimise the effect on customer satisfaction

Identify problems and equipment faults and demonstrate appropriate response procedures

Immediately assess and rectify problems to avoid repetition of lost product

Monitor environmental measures and impact on the environment and take corrective action as required in accordance with workplace procedures

Initiative and enterprise

Detect and assess hazards in the work area and report to appropriate personnel

Locate and assess safety, health and environmental issues and risks in the work area and report to appropriate personnel

Monitor quality of output and follow product care procedures

Provide feedback to team members to encourage, value and reward team members' efforts and contributions

Planning and organising

Assess products for quality and customer specification requirements

Efficiently conduct quality and product care procedures in accordance with environmental legislation and workplace procedures

Identify team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members

Research and apply comparisons between products and services


Develop and maintain product knowledge according to store policy and legislative requirements

Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

Follow safe workplace procedures for dealing with environmental incidents, accidents, and emergencies within scope of responsibilities

Integrate care for the environment into all day-to-day activities


Identify opportunities for professional development

Implement training and operational controls in accordance with workplace procedures - training may include in-house or external training programs or one-on-one supervision, programs that maintain up-to-date knowledge of legislative changes at the local, State and Federal level

Practise and record emergency and evacuation procedures in the event of an emergency

Support the team to identify and resolve problems which impede its performance


Select and use equipment appropriate to work task requirements in accordance with manufacturer's recommendations - equipment is to include equipment necessary to complete work tasks, and may include telephones or communications equipment, tools, machinery, vehicles, navigational aids, instruments, computers and computer software, printers, facsimile machines and photocopiers

Use a range of communication/electronic equipment