Certificate III in Hospital/Health Services Pharmacy Support

This qualification covers workers who provide a range of varied assistance to pharmacists in hospital and community health settings. This qualification is not applicable to retail pharmacy workers. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles for these workers may include:

Pharmacy assistant

Dispensing technician

Pharmacy technician

Distribution technician

Hospital pharmacy technician

Hospital pharmacy assistant



15 units of competency are required for award of this qualification, including:

10 core units

5 elective units

A wide range of elective units is available, including:

Group A OHS electives of which one must be selected for this qualification

Group B electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBFLM303C Contribute to effective workplace relationships

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic HLTHIR301B Communicate and work effectively in health

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTPH301C Undertake pharmacy technician duties

add topic HLTPH304C Maintain pharmaceutical ward or imprest stock

add topic HLTPH306C Package pharmaceutical products

add topic HLTPH312B Procure, store and maintain pharmaceutical products

add topic HLTPH313B Distribute pharmaceutical products in a health setting

add topic HLTPH314B Assist with basic dispensing of prescriptions

Group A OHS electives - one unit must be selected for this qualification

One of the following units must be selected for award of this qualification.

add topic HLTOHS200B Participate in OHS processes

add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

add topic BSBFLM312C Contribute to team effectiveness

add topic BSBINN301A Promote innovation in a team environment

add topic BSBWOR301A Organise personal work priorities and development

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCORG303B Participate effectively in the work environment

add topic HLTAP301B Recognise healthy body systems in a health care context

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries