Certificate III in Ambulance Communications (Call-taking)

This qualification covers workers who receive requests for service in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

Ambulance call-taker

Communications call-taker



13 units of competency are required for this qualification, including:

9 core units

4 elective units

A wide range of elective units is available, including:

Group A OHS electives of which one must be selected for this qualification

Group B electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic HLTAMBC401C Receive request for service (Note pre-requs: HLTFA301C , BSBMED301B )

add topic HLTAMBFC301C Communicate with clients and colleagues to support health care

add topic HLTAMBPD401C Manage personal stressors in the work environment

add topic HLTFA301C Apply first aid

add topic HLTFA402C Apply advanced first aid (Note pre-requ: HLTFA301C )

add topic HLTHIR301B Communicate and work effectively in health

add topic ICTCC301A Manage workplace relationships in a contact centre

add topic ICTCC320A Use multiple information systems

Group A OHS electives - one unit must be selected for this qualification

One of the following units must be selected for award of this qualification.

add topic HLTOHS200B Participate in OHS processes

add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

add topic CHCAC318B Work effectively with older people

add topic CHCDIS301B Work effectively with people with a disability

add topic HLTAP301B Recognise healthy body systems in a health care context

add topic HLTIN301C Comply with infection control policies and procedures

add topic ICTCC120A Use basic computer technology


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries