Certificate IV in Hospital/Health Services Pharmacy Support

This qualification covers workers who provide a range of technical functions under the supervision of a pharmacist in a hospital or community setting. These workers may also have the role of coordinating the work of pharmacy assistants or aides. This qualification is not applicable to retail pharmacy workers. This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Hospital pharmacy technician

Senior pharmacy technician

Pharmacy technician



15 units of competency are required for award of this qualification, including:

10 core units

5 elective units

A wide range of elective units is available, including:

Group A OHS electives of which one must be selected for this qualification

Group B electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic HLTHIR402C Contribute to organisational effectiveness in the health industry

add topic HLTHIR506C Implement and monitor compliance with legal and ethical requirements

add topic HLTIN301C Comply with infection control policies and procedures

add topic HLTPH407C Conduct small-scale compounding of pharmaceutical products

add topic HLTPH410C Prepare batch and work sheets and labels for compounding

add topic HLTPH414B Assist in dispensary administration (Note pre-requ: HLTPH314B )

add topic HLTPH415B Conduct small-scale compounding of aseptic pharmaceutical products

add topic HLTPH416B Support pharmacists by collecting and providing specific information to/for clients

add topic HLTPH417B Support pharmacists by collecting and presenting workplace data and information

Group A OHS electives - one unit must be selected for this qualification

One of the following units must be selected for award of this qualification.

add topic HLTOHS300B Contribute to OHS processes

add topic HLTOHS401A Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.


add topic BSBMGT403A Implement continuous improvement

add topic BSBWOR401A Establish effective workplace relationships

add topic CHCORG428A Reflect on and improve own professional practice

add topic HLTAMBPD401C Manage personal stressors in the work environment

add topic HLTHIR501B Maintain an effective health work environment


add topic BSBWOR402A Promote team effectiveness

add topic CHCORG627B Provide mentoring support to colleagues

Training and Development

add topic CHCCS427A Facilitate adult learning and development

add topic HLTCOM301C Provide specific information to clients

add topic TAEASS402A Assess competence

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace


    Not Applicable

Entry Requirements

Entry requirements

To gain entry into this qualification, candidates must demonstrate competence through a recognised training program or recognition process, in the following units of competency:

HLTHIR301B Communicate and work effectively in health

HLTPH301C Undertake pharmacy technician duties

HLTPH304C Maintain pharmaceutical ward or imprest stock

HLTPH306C Package pharmaceutical products

HLTPH312B Procure, store and maintain pharmaceutical products

HLTPH313B Distribute pharmaceutical products in a health setting

HLTPH314B Assist with basic dispensing of prescriptions

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries