Certificate IV in Ambulance Communications

This qualification covers the role of call taking and dispatch in an ambulance communication/coordination environment. This qualification is suited to Australian Apprenticeships pathways.

Occupational titles may include:

Ambulance support officer

Communications officer




13 units of competency are required for this qualification, including:

9 core units

4 elective units

A wide range of elective units is available, including:

-Group A WHS electives of which one must be selected for this qualification

-Group B electives which are recommended for culturally aware and respectful practice

-Other relevant electives listed below

-Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

-Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic HLTAMBC401D Receive request for service

(Note pre-requs: add topic HLTFA311A , BSBMED301B )

add topic HLTAMBC402C Assign ambulance service resources (Note pre-requ: HLTAMBC401D )

add topic HLTAMBC403C Coordinate resources (Note pre-requ: HLTAMBC401D )

add topic HLTAMBFC301D Communicate with clients and colleagues to support health care

add topic HLTAMBFC402C Communicate in complex or difficult situations

(Note pre-requs: add topic HLTAMBFC301D )

add topic HLTAMBPD401C Manage personal stressors in the work environment

add topic HLTFA412A Apply advanced first aid (Note pre-requ: HLTFA311A )

add topic HLTHIR301C Communicate and work effectively in health

Group A WHS electives - one unit must be selected for this qualification

One of the following units must be selected for award of this qualification.

add topic HLTWHS300A Contribute to WHS processes

add topic HLTWHS401A Maintain workplace WHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group B electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Elective units of competency may be selected from a wide range of units of competency in line with the Packaging Rules outlined above. The following sample units of competency are suggested as appropriate for this qualification.

add topic CHCAC318B Work effectively with older people

add topic CHCCS400C Work within a relevant legal and ethical framework

add topic CHCCS427A Facilitate adult learning and development

add topic CHCDIS301C Work effectively with people with a disability

add topic TAEASS301B Contribute to assessment

add topic TAEASS401B Plan assessment activities and processes

add topic TAEASS402B Assess competence

add topic TAEASS403B Participate in assessment validation

add topic TAEDEL401A Plan, organise and deliver group-based learning


    Not Applicable

Entry Requirements

To gain entry into HLT41107 Certificate IV in Ambulance Communications a candidate must demonstrate competence through a recognised training program or recognition process, in the following units of competency:

HLTFA311A Apply first aid

HLTIN301C Comply with infection control policies and procedures

ICTCC301A Manage workplace relationships in a contact centre

ICTCC320A Use multiple information systems

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries