Certificate IV in Health Administration

This qualification covers workers who provide administrative functions in health services where the worker is required to work autonomously or as a senior member of staff in an administrative team. This qualification is suited to Australian Apprenticeship pathways.

Occupational titles for these workers may include:

Administration supervisor

Medical records section leader

Practice manager

Senior clinical coder

Senior clerk

Team leader for clinical services

Executive assistant

Business manager

Ward clerk



15 units of competency are required for award of this qualification, including:

5 core units

10 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages

Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic BSBMED301B Interpret and apply medical terminology appropriately

add topic BSBWOR401A Establish effective workplace relationships

add topic HLTHIR402C Contribute to organisational effectiveness in the health industry

add topic HLTHIR506C Implement and monitor compliance with legal and ethical requirements

add topic HLTOHS300B Contribute to OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Other relevant electives

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.

The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.

Records management

add topic BSBMED401B Manage patient record keeping system

add topic BSBRKG401B Review the status of a record

add topic BSBRKG402B Provide information from and about records

add topic BSBRKG403B Set up a business or records system for a small business

add topic HLTCC401B Undertake complex clinical coding (Note pre-requ: HLTCC301B )

add topic HLTCC402B Complete highly complex clinical coding (Note pre-requ: HLTCC401B )

add topic HLTMAMP408B Administer the information management system of a medical practice

Resources management

add topic BSBADM409A Coordinate business resources

add topic BSBHRM401A Review human resources functions

add topic BSBHRM402A Recruit, select and induct staff

add topic BSBWOR404B Develop work priorities

add topic BSBWRK410A Implement industrial relations procedures

add topic HLTCOM405C Administer a practice

add topic SITXHRM003A Roster staff


add topic BSBFIA402A Report on financial activity

add topic BSBRES401A Analyse and present research information

Client support

add topic BSBCUS401A Coordinate implementation of customer service strategies

add topic BSBCUS402A Address customer needs

add topic BSBCUS403A Implement customer service standards

add topic HLTAMBFC402C Communicate in complex or difficult situations (Note pre-requ: HLTAMBFC301C )

add topic HLTCOM404C Communicate effectively with clients

Work management/administration

add topic BSBAUD402B Participate in a quality audit

add topic BSBINN301A Promote innovation in a team environment

add topic BSBMGT402A Implement operational plan

add topic BSBRSK501A Manage risk

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic BSBWOR402A Promote team effectiveness

add topic CHCCS401B Facilitate responsible behaviour

add topic CHCORG609D Manage projects and strategies

add topic HLTCSD306C Respond effectively to difficult or challenging behaviour

Training and development

add topic CHCCS427A Facilitate adult learning and development

add topic TAEASS402A Assess competence

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace


    Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries