Certificate IV in Laundry Operations and Supervision

Job roles/employment outcomes

The Certificate IV in Laundry Operations and Supervision reflects vocational outcomes for those performing a broad range of skilled applications, including requirements to evaluate and analyse current laundry practices, develop new criteria and procedures for performing current practice, and provision of some leadership and guidance to others in the application and planning of laundry skills.

This qualification is typically used to develop skill and knowledge in leadership and management operations within laundry enterprises.


To be awarded the Certificate IV in Laundry Operations and Supervision, competency must be achieved in twenty-five (25) units of competency.

Ten (10) core units of competency

Fifteen (15) elective units of competency.

If the Certificate III in Laundry Operations has been achieved, an additional seven (7) units are required. All core units listed must be achieved - any Certificate IV core units not achieved at Certificate III must be completed as part of the additional seven (7) units required for the Certificate IV. Units that have been credited towards lower level qualifications must not be selected in the additional seven (7) unit requirement.

Note: Where perquisite units apply, these have been listed, and must be considered in the total number of units.


Complete all ten (10) units from this list.

Unit code

Unit title

add topic LMTDC2010A

Identify fabric and garment cleaning requirements

add topic LMTGN2001B

Follow defined OH&S policies and procedures

add topic LMTGN2002B

Apply quality standards

add topic LMTGN2003B

Work in the Textiles, Clothing and Footwear industry

add topic LMTGN3002B

Organise and plan own work to achieve planned outcomes

add topic LMTLA2001A

Conduct safe handling of laundry chemicals

add topic LMTLA2002A

Operate washing machines

add topic LMTLA2003A

Control washing machine operation

add topic LMTLA4001A

Monitor compliance with industry standards and regulations

add topic MSAENV272B

Participate in environmentally sustainable work practices


Select fifteen (15) units as specified below.

A minimum of five (5) units must be chosen from Group A.

A minimum of four (4) units must be chosen from Group B.

A maximum of two (2) units may be chosen from Group C.

A maximum of four (4) units may be chosen from Group D.

The remainder may be chosen from Groups A and B.

NOTE: Competitive Manufacturing Training Package units, identified in Group C as MSACM coded units, should be selected on the basis of work requirements. Those at Certificate II level (units in the 200 series) are appropriate for operators. MSACM units for those in Certificate III level positions such as team leaders should be selected from both the 200 series and the 400 series.


Unit code

Unit title


add topic LMTCL2001B

Use a sewing machine

add topic LMTCL2002B

Provide hand sewing and finishing support

add topic LMTCL2003B

Identify fibres and fabrics

add topic LMTCL2004B

Sew components

add topic LMTCL2001B

add topic LMTCL2006B

Press work

add topic LMTCL3004B

Press whole garments

add topic LMTCL2006B

add topic LMTDC2001A

Provide customer service in a dry cleaning or laundry enterprise

add topic LMTDC2007A

Receive and sort articles for cleaning

add topic LMTGN2004B

Work in a team environment

add topic LMTGN2006B

Perform test or inspection to check product quality

add topic LMTGN2007B

Select, transfer and remove materials and products

add topic LMTGN2008B

Coordinate work of team or section

add topic LMTGN2009B

Operate computing technology in a Textiles, Clothing and Footwear workplace

add topic LMTGN2010B

Perform tasks to support production

add topic LMTGN3001B

Control production in a section of a Textiles, Clothing and Footwear enterprise

add topic LMTGN3005B

Plan tasks to assist production operations

add topic LMTGN3009B

Supervise operations in a textiles, clothing and footwear enterprise

add topic LMTLA2004A

Perform linen rewash

add topic LMTLA2002A

add topic LMTLA2005A

Operate hydro extractor

add topic LMTLA2006A

Perform conditioning and drying processes

add topic LMTLA2007A

Finish products for despatch

add topic LMTLA2008A

Repair damaged laundry items

add topic LMTLA2009A

Inspect, fold and pack theatre linen

add topic LMTLA2010A

Prepare products for storage or despatch

add topic LMTLA2011A

Apply infection control policies and procedures in laundry operations

add topic LMTLA3001A

Perform advanced laundry operations

add topic LMTLA3002A

Determine linen rental requirements

add topic MEM07033B

Operate and monitor basic boiler

add topic MEM07034A

Operate and monitor intermediate class boiler

add topic MEM07033B


Unit code

Unit title


add topic BSBADM409A

Coordinate business resources

add topic BSBCUS401B

Coordinate implementation of customer service strategies

add topic BSBINN301A

Promote innovation in a team environment

add topic BSBLED401A

Develop teams and individuals

add topic BSBMGT402A

Implement operational plan

add topic BSBMGT403A

Implement continuous improvement

add topic BSBWOR402A

Promote team effectiveness

add topic LMTGN4005A

Plan and implement production within a work area

add topic LMTGN4006A

Evaluate equipment and systems

add topic LMTGN4010A

Implement and monitor OH&S in the workplace

add topic LMTGN4011A

Coordinate quality system and procedures

add topic LMTGN5001B

Participate in production planning processes

add topic LMTLA4002A

Program and monitor commercial laundry machine control systems

add topic TAEASS401B

Plan assessment activities and processes

add topic TAEASS402B

Assess competence

add topic TAEASS403B

Participate in assessment validation

add topic TAEDEL401A

Plan, organise and deliver group-based learning

add topic TAEDEL402A

Plan, organise and facilitate learning in the workplace


Unit code

Unit title


add topic MSS402010A

Manage the impact of change on own work

add topic MSS403010A

Facilitate change in an organisation implementing competitive systems and practices

add topic MSS402001A

Apply competitive systems and practices

add topic MSS402002A

Sustain process improvements

add topic MSS403001A

Implement competitive systems and practices

add topic MSS403002A

Ensure process improvements are sustained

add topic MSS402020A

Apply quick changeover procedures

add topic MSS402021A

Apply Just in Time procedures

add topic MSS402030A

Apply cost factors to work practices

add topic MSS402031A

Interpret product costs in terms of customer requirements

add topic MSS402040A

Apply 5S procedures

add topic MSS402050A

Monitor process capability

add topic MSS402060A

Use planning software systems in operations

add topic MSS402061A

Use SCADA systems in operations

add topic MSACMT270A

Use sustainable energy practices

add topic MSACMT271A

Use sustainable environmental practices

add topic MSS402080A

Undertake root cause analysis

add topic MSS402081A

Contribute to the application of a proactive maintenance strategy

add topic MSS403021A

Facilitate a Just in Time system

add topic MSS403030A

Improve cost factors in work practices

add topic MSS403032A

Analyse manual handling processes

add topic MSS403040A

Facilitate and improve implementation of 5S

add topic MSS404050A

Undertake process capability improvements

add topic MSS404052A

add topic MSS403051A

Mistake proof an operational process

add topic MSS404052A

Apply statistics to operational processes

add topic MSS404060A

Facilitate the use of planning software systems in a work area or team

add topic MSS402060A

add topic MSS404061A

Facilitate the use of SCADA systems in a team or work area

add topic MSS404081A

Undertake proactive maintenance analyses

add topic MSS404082A

Assist in implementing a proactive maintenance strategy

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices


Other Laundry Operations units that are available at Certificates IV (maximum 4) or V (maximum 1)

Other TCF Training Package units that are available at Certificates III (maximum 1), IV (maximum 4) and V (maximum 1)

Units from other endorsed Training Packages and accredited courses at Certificates III (maximum 1), IV (maximum 4) and V (maximum 1)


    Pathways into the qualification

    Direct entry into this qualification requires completion of a total of twenty-five (25) units according to the rules described below.

    Credit may be granted towards this qualification by those who have completed LMT31110 Certificate III in Laundry Operations or achieved equivalent industry experience.

    Pathways from the qualification

    Further training pathways from this qualification include suitable leadership, management or competitive manufacturing qualifications.

Entry Requirements

Not applicable.

Licensing Information

There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification include:


confirm relevant industry and workplace requirements

understand personal requirements of relevant industry and workplace standards, regulations and policies

read and understand international and Australian care labels and symbols

complete standard documentation

use communication technologies efficiently

apply communication strategies to support, train and supervise others

ensure laundry records and procedures are accurate and legible

establish effective working relationships with colleagues

collect and analyse information and data on laundry process quality


establish work team reporting requirements

monitor work team tasks in accordance with regulatory and workplace requirements

supervise and lead work teams

demonstrate and encourage others in working cooperatively with people of different ages, gender, race or religion

undertake appropriate and effective communication with team members

participate in sustainability improvements

Problem solving

identify risks and implement risk control measures for chemicals and equipment

identify and act on environmental hazards

rectify problems and faults and determine cause

assess performance of machinery and operators

assess and evaluate skills requirements of self and others to perform tasks

deal with and promptly resolve issues

use problem solving techniques to determine training requirements

identify and act on compliance issues

Initiative and enterprise

use feedback to improve procedures

collect and analyse information

identify non-conformances to standards and take appropriate action

rectify problems promptly and appropriately

address operational variations through procedural or process improvements

provide advice to eliminate or reduce existing and potential risks

identify opportunities to improve environmental performance

monitor information and records to identify trends that may require remedial action

lead continuous improvement

Planning and organising

plan or schedule work

monitor quality outcomes

allocate tasks to operators and monitor effectiveness in achieving targets

lead others to implement contingency plan promptly when incidents occur

identify training needs and organise training support for the work team

ensure equipment condition and performance meets workplace requirements


supervise activity in own work area

monitor information in work area

keep the work area clean and tidy at all times

conduct regular housekeeping activities during shift

locate, interpret and apply relevant information

monitor own work against quality standards

apply own work activities and responsibilities

identify and apply safety procedures, including the use of protective equipment

manage work load priorities

provide positive role modelling to team members

delegate work activity to meet work requirements

monitor use of resources


recognise limits of own expertise

assess competencies in meeting job requirements

identify own skill requirements and seek skill development if required

learn about sustainability developments relating to work practice

ask questions to expand own knowledge

seek and assess feedback from work team

monitor and evaluate environmental performance


monitor machine operation against operational targets

support others to use machine or equipment efficiently

perform minor maintenance and problem solving on machinery

work with technology safely and according to workplace standards

handle and use chemicals correctly and safely

use electronic information systems

ensure compliance of machine operations