Certificate IV in Recreational Vehicle and Accessories Retailing

This qualification covers the skills and knowledge designed to reflect the role of a supervisor or assistant manager in a recreational vehicle retail outlet.

Job roles/employment outcomes

The Certificate IV in Recreational Vehicle and Accessories Retailing has been developed as a post-trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to lead sales teams and provide supervision of people in the sale of recreational vehicles and accessories, including:

motor homes


camper trailers


fifth wheelers

to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will provide technical leadership as well as undertake some tasks themselves.

They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.

The sector typically manufactures, services and repairs recreational vehicles as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.

Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis which may be manufactured by the recreational vehicle manufacturer or bought. Fittings are typically timber/particle board but may be any other suitable material.

People with this qualification may be expected to:

sell a new or second-hand recreational vehicle

suggest modifications/refits to a recreational vehicle

prepare a recreational vehicle for sale/resale

sell spare parts and accessories

manage a sales area/showroom.

This work will generally be undertaken in a workshop or showroom environment.

Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.

Pathways into the qualification

This qualification may be accessed by direct entry.

The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.

Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.

The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.

Pathways from the qualification

Further qualification pathways from this qualification include MSA50510 Diploma of Recreational Vehicles.

Additional qualification advice

MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.

Licensing considerations

Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.


Packaging Rules

To be awarded the Certificate IV in Recreational Vehicle and Accessories Retailing competency must be achieved in thirty two (32) units of competency:

three (3) core units of competency

twenty nine (29) elective units of competency, as specified below:

a minimum of two (2) units of competency must be selected from Group A

a maximum of fourteen (14) units of competency may be selected from Groups C and D, with a maximum of six (6) from Group D

the balance of units must be selected from Groups A and B to bring the total to twenty nine (29).

Note: Up to seven (7) relevant units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A, B, C and D.

Note: Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Unit code

Unit title


add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic MSAPMOHS200A

Work safely

add topic MSAPMSUP102A

Communicate in the workplace

Elective units of competency

Group A

Unit code

Unit title


add topic AURC362721A

Establish customer requirements of a complex nature

add topic AURC365722A

Estimate complex jobs

add topic AURC465349A

Prepare written repair quotation

add topic AURV365356A

Read and interpret vehicle body repair estimation/quotation

add topic AURV465116A

Determine vehicle body damage and recommend repair procedures

add topic MEM16003B

Provide advanced customer service

add topic MEM16012A

Interpret technical specifications and manuals

add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXMER004A

Manage merchandise and store presentation

add topic SITXMPR004A

Coordinate marketing activities

Up to one (1) relevant elective unit of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where it is available for inclusion at Certificate IV.

Group B

Unit code

Unit title


add topic AUM8012B

Prepare and document quotation

add topic AURC270421A

Establish relations with customers

add topic AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

add topic AURC463238A

Manage complex customer issues

add topic AURS238150A

Present stock and sales area

add topic AURS241303A

Apply sales procedures

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS241769A

Sell product(s)

add topic AURS242621A

Promote products and services

add topic AURS252290A

Process customer complaints

add topic BSBCUS501A

Manage quality customer service

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SIRXINV004A

Buy merchandise

add topic SIRXRSK001A

Minimise theft

add topic SIRXRSK002A

Maintain store security

add topic SIRXSLS002A

Advise on products and services

Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group C

Unit code

Unit title


add topic AURA454516A

Determine retail rates for work

add topic AURC252327A

Identify, clarify and resolve problems

add topic AURC361101A

Adapt work processes to new technologies

add topic AURC561614A

Contribute to business improvement

add topic MEM13002B

Undertake occupational health and safety activities in the workplace

add topic MEM13010A

Supervise occupational health and safety in an industrial work environment

add topic MEM13002B

add topic MEM15002A

Apply quality systems

add topic MEM15004B

Perform inspection

add topic MEM16002C

Conduct formal interviews and negotiations

add topic MEM16006A

Organise and communicate information

add topic MEM22006A

Source and estimate materials

add topic MEM16006A

add topic MSACMT440A

Lead 5S in a manufacturing environment

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices

add topic MSAPMSUP200A

Achieve work outcomes

add topic MSAPMSUP383A

Facilitate a team

add topic MSAPMSUP390A

Use structured problem solving tools

add topic MSARVS401A

Assess and quote to service a recreational vehicle

add topic PSPGOV408A

Value diversity

add topic SITXMGT006A

Establish and conduct business relationships

add topic TAEASS401A

Plan assessment activities and processes

add topic TAEASS402A

Assess competence

add topic TAEASS403A

Participate in assessment validation

add topic TAEDEL301A

Provide work skill instruction

Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group D

Unit code

Unit title


add topic AURS238127A

Identify and select automotive parts and products

add topic AURS241803A

Apply legal requirements relating to product sales

add topic AURS338103A

Apply automotive parts interpretation process

add topic AURT365508A

Carry out vehicle safety/roadworthy inspection

add topic MSAPMOHS220A

Provide initial first aid response

add topic MSAPMOPS212A

Use enterprise computers or data systems

add topic MSAPMSUP100A

Apply workplace procedures

add topic MSAPMSUP106A

Work in a team

add topic MSAPMSUP280A

Manage conflict at work

add topic MSAPMSUP291A

Participate in continuous improvement

add topic MSARVS301A

Develop and update caravan industry knowledge

add topic MSARVG201A

Tow a recreational vehicle safely

add topic SITXMPR001A

Coordinate production of brochures and marketing materials

add topic SITXMPR002A

Create a promotional display or stand

add topic UEGNSG604A

Fill gas cylinders

Up to two (2) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills


Employability Skill

Industry/enterprise requirements for this qualification


Negotiating effectively with team members and other managers on business values, directions and day-to-day operational matters

Reading, analysing and communicating workplace information to team members and other managers

Writing reports and completing business documentation in the context of the job role


Leading a retail or wholesale business team, and mentoring and supporting team members in the context of a retail supervision or management role

Effectively participating in wider retail business supervisory/management teams

working independently to complete own tasks and supporting other team members, where appropriate

Problem solving

Implementing customer service strategies

Anticipating problems and acting to mitigate where possible

Solving a range of operational retail or wholesale operational business problems, individually or in the context of a wider team management structure

Clarifying issues and applying existing policies and infrastructure to source information and resources, and developing practical and sustainable solutions

Initiative and enterprise

Creating an operational business team customer service and continuous improvement environment across all performance areas

Providing positive feedback, encouraging team members to do things better and be personally receptive to team members ideas

Translating ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level

Planning and organising

Establishing and communicating clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation

Coordinating resources to ensure that work is carried out according to timelines and priorities

Coordinating and/or implementing changes arising from continuous improvement processes


Understanding how own personal job role fits into the context of the wider business values and directions

Working within the retail or wholesale business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time

Efficiently prioritising and completing delegated tasks

Maintaining own knowledge of the job role, reviewing own performance and actively seeking and acting upon advice and guidance


Identifying personal strengths and weaknesses in the context of the job role and recognising how to personally learn best at work

Seeking opportunities for formal education in the context of a current role or future retail job opportunities

Accepting opportunities to learn new ways of doing things and sharing knowledge and skills with other business managers and team members


Adapting to new business related technology skill requirements

Selecting and using retail or other information and communications technology, where relevant, to support business operations and planning in the context of key business performance objectives and personal job role