Certificate IV in Public Safety (Emergency Communications Centre Operations)

Not applicable.


14 units of competency are required for this qualification including:

11 core units

3 elective units

Choose the 3 elective units from either the elective list below or elsewhere within this training package, or another endorsed training package, or accredited course.

Only 1 elective unit may be chosen from the Group A elective list.

Only 1 elective unit may be chosen from the Group B elective list.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.


Core Units

add topic PUAECO009A

Coordinate emergency communications centre operations

add topic PUAECO010A

Maintain standards of emergency service delivery

add topic PUACOM001C

Communicate in the workplace

add topic PUACOM003B

Manage information

add topic PUAOHS001C

Follow defined occupational health and safety policies and procedures

add topic PUAOPE015A

Conduct briefings and debriefings

add topic PUATEA001B

Work in a team

add topic PUATEA002B

Work autonomously

add topic PUATEA003B

Lead, manage and develop teams

add topic BSBCON401A

Work effectively in a business continuity context

add topic TAEDEL301A

Provide work skill instruction


Elective Units

Group A

add topic BSBWHS510A

Contribute to the implementation of emergency procedures

add topic BSBWHS401A

Monitor safe workplaces


Elective Units

Group B

add topic TAEASS301B

Contribute to assessment

*The following three TAE units only count for one unit:

add topic TAEASS401B

Plan assessment activities and processes

add topic TAEASS402B

Assess competence

add topic TAEASS403B

Participate in assessment validation


Elective Units

Group C

add topic PUACOM012B

Liaise with media at a local level

add topic PUAECO011A

Support logistics in the field

add topic PUAMAN005B

Manage projects


    Pathways into the qualification

    Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at this qualification level, such as:

    after achieving the PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)

    after achieving the PUA30512 Certificate III in Public Safety (SES Operations)

    after achieving the PUA31312 Certificate III in Public Safety (Aquatic Search and Rescue)

    with extensive vocational experience in emergency communications centre operations roles

    Pathways from the qualification

    After achieving the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations), candidates may undertake a range of qualifications relevant to their role.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations)

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA42712 Certificate IV in Public Safety (Emergency Communications Centre Operations) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Employability Skill

Employability Skills Statement


communicate effectively with peers and agency management

liaise with appropriate agencies to meet service delivery requirements

record incident and or event information accurately in accordance with organisational requirements


allocate, supervise and review shift activities of the team

maintain effective coordination and liaison with support services and other agencies to optimise incident resourcing

maintain liaison with senior management and on-call personnel

Problem solving

analyse and remediate system faults and equipment failures

identify improvements/amendments to policy, systems and procedures

review activity against the policies, practices and training to identify any discrepancies

Initiative and enterprise

identify threats and events that are likely to impact on the emergency communications centre's ability to maintain service delivery

monitor welfare and safety of personnel and take appropriate action as required

select an appropriate location for the brief/debrief

Planning and organising

maintain emergency communications centre staffing levels during times of peak workload

maintain rosters, in accordance with level of responsibility

maintain physical resources required for the operations of the centre at an appropriate level


manage time effectively

operate under general direction and limited supervision

participate as a member of the management team as required


learn about the principles of leadership

learn about the principles of supervision

learn about self management issues such as time management, workplace administration requirements


manage information systems

retrieve and collate data from the organisation's system