Diploma of Public Safety (SES Operations Management)

Not applicable.


12 units of competency are required for this qualification including:

8 core units

4 elective units

Choose a minimum of 2 elective units from the list below.

Choose the remaining 2 elective units from either the list below, or from elsewhere within this training package, or another endorsed training package, or accredited course.

All elective units selected from outside this qualification must be from an equivalent qualification level or higher.

Elective units selected must not duplicate content already covered by other units in this qualification.

Where a pre-requisite unit is attached to a unit it is identified by this symbol .

The pre-requisite units attached to any of the units must be undertaken and are additional to the number of units required for the qualification.


Core Units

add topic PUACOM004B

Manage organisational communication strategies

add topic PUACOM007B

Liaise with other organisations

add topic PUACOM012B

Liaise with media at a local level

add topic PUACOM013B

Administer a local public safety group


Establish context for emergency risk assessment

add topic PUAMAN003B

Manage human resources

add topic PUAOHS003B

Implement and monitor the organisations occupational health and safety policies, procedures and programs

add topic PUASES011A

Manage emergency operations


Elective Units

add topic PUAAMS008B

Manage search and rescue operations

add topic PUACOM009B

Manage media requirements at major incident

add topic PUACOM011B

Develop community awareness network


Assess emergency risk

PUAEMR022 Establish context for emergency risk assessment


Manage risk treatment implementation


Manage and evaluate emergency management exercises


Design emergency management exercises

add topic PUALAW002B

Conduct initial investigation at incident scene

add topic PUALAW003B

Give evidence in a judicial or quasi-judicial setting

add topic PUAMAN005B

Manage projects

add topic PUAMAN006B

Manage and facilitate change

add topic PUAOPE012A

Control a Level 1 incident

add topic PUAOPE016A

Manage a multi-team sector

add topic PUAOPE017A

Coordinate resources for a multi-agency incident

add topic PUAOPE019A

Control a Level 3 incident

add topic PUAPRO001B

Promote a learning environment in the workplace

add topic TAEDEL301A

Provide work skill instruction

add topic TAEDEL401A

Plan, organise and deliver group-based learning


add topic TAEDEL403A

Coordinate and facilitate distance based learning

add topic TAEDES401A

Design and develop learning programs

add topic TAETAS401A

Maintain training and assessment information

For the purposes of gaining a qualification the following units count as one unit*:

add topic TAEASS401B *

Plan assessment activities and processes

add topic TAEASS301B *

Contribute to assessment


add topic TAEASS402B *

Assess competence

add topic TAEASS403B *

Participate in assessment validation


    Pathways into the qualification and pathways from the qualification

    Within the SES sector, pathways into and from qualifications are based on organisational requirements and capabilities, as well as the requirement to meet unit of competency pre-requisites.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills are part of a unit of competency.

Employability Skills statements from a selection of units of competency from the PUA50412 Diploma of Public Safety (SES Operations Management) have been reproduced in the table below.

This table provides an example of Employability Skills for the qualification because Employability Skills within a qualification will vary depending on the qualification packaging options.

Public Safety qualifications have core units (which must be achieved) and elective units (where there is a choice of units which must be achieved) so different Employability Skills Summaries are possible within the one qualification, depending on the package of core units and chosen elective units.

Employability Skill

Employability Skills Statement


articulate and model effective communication techniques to the workforce

communicate and document in a clear and concise manner and in appropriate language, individual’s rights and obligations under industrial awards/agreements and legislation

develop strategies for effective internal and external dissemination of information to meet the organisation’s requirements


manage media liaison to maximise public awareness and to ensure warnings are effectively promulgated

prepare operational reports to organisational standards

provide advice and support sensitive to the individual’s needs to people in the performance of their duties

supply relevant and succinct information to media when operational responsibilities are under control and when organisational representative is available to talk to the media

understand language and literacy levels of personnel


accurately and clearly explain relevant provisions of occupational health and safety legislation and codes of practice to the work group

apply knowledge of conflict resolution strategies and techniques


consider special communication needs in developing strategies to avoid discrimination in the workplace

develop networks and relationships and liaise effectively

establish and agree upon goals for people and teams to optimise achievement in work tasks

establish formal and informal networks

establish key performance measures for individuals/work groups

monitor performance of individuals and teams/groups against key performance indicators

resolve conflict

supervise operations centre staff work to ensure it meets relevant occupational health and safety, and other regulatory requirements

use training, education and development plans as part of individual/team performance plans